Topics

KM Manager and Architect Competencies

John Hovell
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share!

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe

Stan Garfield
 

Stephen Bounds
 

Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:

 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share!

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe


John Hovell
 

Thanks both! 

On 10 Feb 2018, at 23:23, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share!

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe


 

https://workingknowledge-csp.com/uploads/docs/pdf/KMR10-4.pdf

 

Hey John

 

This is an article I wrote in 2007 when I was a CKO…believe there is still good insight in this.

 

Best

 

Bill

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Saturday, February 10, 2018 23:25
To: sikmleaders@...
Subject: Re: [sikmleaders] KM Manager and Architect Competencies

 

 

Thanks both! 


On 10 Feb 2018, at 23:23, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms
  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities
  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems
  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements
  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================

On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:

 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share!

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe

 

Douglas Weidner
 

John,

As you know, the US Gov did some research back in 2000 about the competencies of K Managers. However, it was more for the higher end of K Managers at the CKO level. Never-the-less, it con give some perspectives. It is in the Knowledge Management Institutes KM Body of KNowledge (KMBOK)(tm) to which you have access as a CKM and KMI Faculty member.

Also, the KMEF, a body of universities and KMI, developed or defined KM into 'Ten Competency Areas', back in 2010. But that is for the entire KM discipline vs. specifically for K Mgrs. 

However, in my opinion, all KMgrs (aka KM Team leaders) should have awareness of all the 'Competency Areas', but not the level of mastery that a K Specialist would need to have.

In other words, a K Mgr would need enough awareness of each competency area, often to decide which KM initiatives to focus on, but not the level of mastery that a KM Team member (K Specialist) would need to actually implement such an initiative.
Of course the K Mgr will have to master some competency areas or subsets of a competency area. Fo rexample, change management is particularly important, especially transformational change mgmt, and no doubt KM Methodology.

But, the KMgr in role as KM Team leader doesn't need to master taxonomy, though if installing a content mgmt system, someone on the team needs to be quite expert at taxonomy and to probably lead a taxonomy workshop.

Douglas Weidner
Exec Chairman, KM Institute
Chief CKM Instructor

 

On Sat, Feb 10, 2018 at 3:52 PM, John Hovell johnhovell@... [sikmleaders] <sikmleaders@...> wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share!

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe


Nancy Dixon
 

John Girard is publishing a book, that is about to come out called “Knowledge Matters: Words of Wisdom from Leading  Practitioners. I have a chapter in it on The Three Eras of Knowledge Management. It is an update from work I did several years ago. At the end of that chapter I outline the skills needed for each era, focusing particularly on the current era we are in.  I would be glad to send it to anyone interested. 

Nancy

On Feb 10, 2018, at 10:23 PM, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share! 

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe




Christoph Voegeli
 

Dear Nancy ...yes if you would send me a copy of the chapter TK you Chris


On Sun, Feb 11, 2018 at 10:39 PM, nancydixon commonknowledge.org nancydixon@... [sikmleaders]
wrote:
 

John Girard is publishing a book, that is about to come out called “Knowledge Matters: Words of Wisdom from Leading  Practitioners. I have a chapter in it on The Three Eras of Knowledge Management. It is an update from work I did several years ago. At the end of that chapter I outline the skills needed for each era, focusing particularly on the current era we are in.  I would be glad to send it to anyone interested. 


Nancy

On Feb 10, 2018, at 10:23 PM, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share! 

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe




Murray Jennex
 

Me also Nancy....Murray Jennex 


On Feb 11, 2018, at 4:37 PM, "Chris Chris manager4hotel@... [sikmleaders]" <sikmleaders@...> wrote:

Dear Nancy ...yes if you would send me a copy of the chapter TK you Chris


On Sun, Feb 11, 2018 at 10:39 PM, nancydixon commonknowledge..org nancydixon@... [sikmleaders]
 

John Girard is publishing a book, that is about to come out called “Knowledge Matters: Words of Wisdom from Leading  Practitioners. I have a chapter in it on The Three Eras of Knowledge Management. It is an update from work I did several years ago. At the end of that chapter I outline the skills needed for each era, focusing particularly on the current era we are in.  I would be glad to send it to anyone interested. 


Nancy

On Feb 10, 2018, at 10:23 PM, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share! 

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe




John Sharp
 

I would be very interested also Nancy.

On Feb 11, 2018, at 5:22 PM, Murray Jennex murphjen@... [sikmleaders] <sikmleaders@...> wrote:

 

Me also Nancy....Murray Jennex 


On Feb 11, 2018, at 4:37 PM, "Chris Chris manager4hotel@... [sikmleaders]" <sikmleaders@...> wrote:

Dear Nancy ...yes if you would send me a copy of the chapter TK you Chris


On Sun, Feb 11, 2018 at 10:39 PM, nancydixon commonknowledge...org nancydixon@... [sikmleaders]
 

John Girard is publishing a book, that is about to come out called “Knowledge Matters: Words of Wisdom from Leading  Practitioners. I have a chapter in it on The Three Eras of Knowledge Management. It is an update from work I did several years ago. At the end of that chapter I outline the skills needed for each era, focusing particularly on the current era we are in.  I would be glad to send it to anyone interested. 


Nancy

On Feb 10, 2018, at 10:23 PM, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share! 

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe




Edwin Morrris
 

Nancy I would appreciate it. Thank you.






Edwin K. Morris mobile


From: sikmleaders@... on behalf of nancydixon commonknowledge.org nancydixon@... [sikmleaders]
Sent: Sunday, February 11, 2018 11:38:44 AM
To: sikmleaders@...
Subject: Re: [sikmleaders] KM Manager and Architect Competencies
 
 

John Girard is publishing a book, that is about to come out called “Knowledge Matters: Words of Wisdom from Leading  Practitioners. I have a chapter in it on The Three Eras of Knowledge Management. It is an update from work I did several years ago. At the end of that chapter I outline the skills needed for each era, focusing particularly on the current era we are in.  I would be glad to send it to anyone interested. 


Nancy

On Feb 10, 2018, at 10:23 PM, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share! 

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe




Chris Collison
 

Yes please Nancy - that would be great.


On 11 Feb 2018, at 16:39, nancydixon commonknowledge.org nancydixon@... [sikmleaders] <sikmleaders@...> wrote:

 

John Girard is publishing a book, that is about to come out called “Knowledge Matters: Words of Wisdom from Leading  Practitioners. I have a chapter in it on The Three Eras of Knowledge Management. It is an update from work I did several years ago. At the end of that chapter I outline the skills needed for each era, focusing particularly on the current era we are in.  I would be glad to send it to anyone interested. 


Nancy

On Feb 10, 2018, at 10:23 PM, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share! 

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe




<PastedGraphic-1.tiff>

Tanja Rimbach
 

Nancy, I would greatly appreciate it. Thanks a lot in advance!

tanja.rimbach@...

Martha Breil
 

I would like a copy please. 

Thanks!
Martha

On Feb 11, 2018, at 11:38 AM, nancydixon commonknowledge.org nancydixon@... [sikmleaders] <sikmleaders@...> wrote:

 

John Girard is publishing a book, that is about to come out called “Knowledge Matters: Words of Wisdom from Leading  Practitioners. I have a chapter in it on The Three Eras of Knowledge Management. It is an update from work I did several years ago. At the end of that chapter I outline the skills needed for each era, focusing particularly on the current era we are in.  I would be glad to send it to anyone interested. 


Nancy

On Feb 10, 2018, at 10:23 PM, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share! 

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe




Nancy Dixon
 

Martha, 
I’m glad to send you a copy.  Let me know what you think after you’ve had a chance to read it.

Nancy


On Feb 12, 2018, at 6:48 AM, Martha Breil msbreil@... [sikmleaders] <sikmleaders@...> wrote:


I would like a copy please. 

Thanks!
Martha

On Feb 11, 2018, at 11:38 AM, nancydixon commonknowledge.org nancydixon@... [sikmleaders] <sikmleaders@...> wrote:

 

John Girard is publishing a book, that is about to come out called “Knowledge Matters: Words of Wisdom from Leading  Practitioners. I have a chapter in it on The Three Eras of Knowledge Management. It is an update from work I did several years ago. At the end of that chapter I outline the skills needed for each era, focusing particularly on the current era we are in.  I would be glad to send it to anyone interested. 


Nancy

On Feb 10, 2018, at 10:23 PM, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share! 

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe





<PastedGraphic-1.tiff>


Nancy Dixon
 

Tanja,
I’m pleased to send you a copy and hope you find it helpful

Nancy


On Feb 12, 2018, at 3:18 AM, tanjarimbach@... [sikmleaders] <sikmleaders@...> wrote:

Nancy, I would greatly appreciate it. Thanks a lot in advance!




Nancy Dixon
 

Chris,
Glad to send a copy. I’d be interested in your thinking about the 3rd era. 
Nancy


On Feb 12, 2018, at 2:49 AM, Chris Collison chris.collison@... [sikmleaders] <sikmleaders@...> wrote:

Yes please Nancy - that would be great.


On 11 Feb 2018, at 16:39, nancydixon commonknowledge.org nancydixon@... [sikmleaders] <sikmleaders@...> wrote:

 

John Girard is publishing a book, that is about to come out called “Knowledge Matters: Words of Wisdom from Leading  Practitioners. I have a chapter in it on The Three Eras of Knowledge Management. It is an update from work I did several years ago. At the end of that chapter I outline the skills needed for each era, focusing particularly on the current era we are in.  I would be glad to send it to anyone interested. 


Nancy

On Feb 10, 2018, at 10:23 PM, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share! 

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe





<PastedGraphic-1.tiff>


Richard A Vines <plessons@...>
 

Hi Nancy,

Whilst I thanked you personally for sending me a copy of your most interesting and worthwhile chapter to my work email address, I thought I would highlight one paragraph of your chapter that I found very poignant. 

“Collective knowledge” is not a new term to knowledge management, but in the past, it has been used in an additive sense, as in “all the knowledge an organization has.” In the third era, it is being used in a quite different sense - to mean the knowledge that is derived from the confluence of diverse perspectives and data from across an organization and that is brought to bear on important organizational issues. But unlike the hierarchical process of passing everyone’s ideas and data up the chain of command to someone at the top who would then make sense of them, with leveraging collective knowledge, the sensemaking is done jointly by those who hold those many perspectives and who own the data.
 
Yes indeed. Very helpful. 

There is embedded in this paragraph a multitude of capabilities and even potential assumptions about enabling systems (some existing, many undeveloped, perhaps even some not even conceived). I feel for so many who are working at very senior levels of institutional bureaucracy where the spoils of post modernism - if I can generalise in this way -  make it monumentally challenging to create the conditions for this sorts of institutional or public trust that underpins any such commitment to knowledge sharing. THis is not evading the reality that this is part of our practice requirements. 

The idea of "different eras" is something I completely get ... and of course it makes sense to conceive it in this sort of way. At the same time, I find that some of the underlying functions associated with the conceptions of knowledge intensive work in era one and two remain useful "tools to have at ones disposal - if we could have them at our disposal". 

Part of the challenge as an enterprise KMer I find is that the very foundations of "how" some of the underlying functions of knowledge intensive work were conceived in "previous era".. are in themselves corroded by the very same drivers that give rise to the new era as you describe this. This in itself I also think has a significant impact on the realities associated with how you describe the erosion of "cognitive authority". 

Do I have a Bottom line as feedback? Enterprise-based KMers I feel are seriously challenged by these slightly obscure realities. As we move towards the reality of era three, we also have to grapple with the challenges that the technical design of solutions underpinning eras one and two (even some of those emerging in era three) are themselves crumbling. There are not all that many firm foundations at all. At the same time, many of the core functions that have underpinned traditional analogue work practices and the long shadows they cast are not crumbling quite as fast?

One example, I would observe is the domain of record keeping and its relationship with the world of knowledge management. 

Thanks again for sharing this. It has given me some extra insights. 


Richard
(Melbourne Australia)
 



----- Original Message -----
From:
sikmleaders@...

To:
"sikmleaders@..."
Cc:

Sent:
Sun, 11 Feb 2018 16:38:44 +0000
Subject:
Re: [sikmleaders] KM Manager and Architect Competencies


 

John Girard is publishing a book, that is about to come out called “Knowledge Matters: Words of Wisdom from Leading  Practitioners. I have a chapter in it on The Three Eras of Knowledge Management. It is an update from work I did several years ago. At the end of that chapter I outline the skills needed for each era, focusing particularly on the current era we are in.  I would be glad to send it to anyone interested. 


Nancy

On Feb 10, 2018, at 10:23 PM, Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi John,

I've previously observed that the lack of standardisation in KM-related job classifications is a big problem in driving the competency definitions of our discipline forward. Due to the breadth of possible interpretations, "Knowledge Manager" is about as useful as "Finance Officer" in describing the seniority and scope of a role (ie not very).

Generally speaking, I consider this to be representative of the seniority of various KM roles, from highest to lowest rank:

  • Chief Knowledge Officer
    • responsible for big picture knowledge strategy; especially long term outcomes
    • focus is on what, not how; works with C-suite to develop and critique strategic choices
    • uses knowledge risk and value assessments, to set business KM principles, objectives, and align organisational norms

  • Knowledge Program Manager
    • responsible for defined strategic knowledge objectives based on executive mandate from CKO and/or CEO
    • focus is on setting up and managing KM projects to achieve goals
    • sets KM strategies, goals, and roles/responsibilities

  • Knowledge Architect
    • responsible for organisational systems identification, assessment
    • evaluates knowledge construal and knowledge outcomes for business processes to guide KM project methods and mode of delivery
    • provides expert input to aspirational future state and benefit measures for organisational systems

  • Knowledge Process Manager
    • responsible for monitoring, evaluation and interventions to improve one or more knowledge processes (ie processes relating to solution identification and selection)
    • uses KM tools and techniques correctly in context to achieve improvements

  • Knowledge Analyst
    • evaluates and assesses knowledge for currency, correctness, etc in the context of a specific knowledge process
    • captures and/or shares knowledge to support desired knowledge process outcomes

Note how the "Knowledge Manager" role can sit above or below the Knowledge Architect role, depending on the requirements of the position.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 11/02/2018 7:52 AM, John Hovell johnhovell@... [sikmleaders] wrote:
 

Hi everyone,

I have a client asking for “competencies for the roles of Knowledge Architect and Knowledge Manager”. I have some data, and yet I sure would appreciate any additional data, info and knowledge you can share! 

Much appreciated,
John

CEO & Co-Founder
STRATactical International
http://www.STRATactical.com
http://twitter.com/klowey22
http://www.meetup.com/Knowledge-Cafe