Date   
Re: Feb. 18 Call: Luis Suarez: Impact of Data Analytics in Digital Transformation Programs #monthlycall

 

Oooh, and to add further up into both Kathy's and Andrew's comments in the live chat, Andrew is just spot on! I, too, know of a bunch of Intranets that make me cringe a little, specially, after how much they have succeeded in making people's lives miserable failing to find what they needed! I have been exposed to Intranets since the mid-90s and it's incredible to see how little we seem to have progressed! There is just so much more work to get done around understanding knowledge practitioners' needs and adapting to them... Yikes! 

Kathy, if you are interested in the topic, I could share some additional details on the methodology I use to help organisations reduce that inbox clutter quite dramatically through small steps and business practices they can implement pretty easily to successfully challenge the status quo of some collaborative tools, including email.I think I may even have some recordings of Web sessions I have done in the past ... Let me know and I will dig them out... Thanks much, once more, for the feedback!

Re: Feb. 18 Call: Luis Suarez: Impact of Data Analytics in Digital Transformation Programs #monthlycall

 

Hi Stan,

Thanks ever so much for the wonderful opportunity to present in this month's SIKM event. I had a real blast altogether and I very much appreciate all of the questions and insights shared by everyone. ūüôŹūüėÉ

If anything, I suspect today's call highlighted the need for me to resurface back over here in this space and be a bit more active participating and adding my two cents worth in different conversations. I realise over the last few years I have been more of a lurker than a participant and think I need to change that. I couldn't engage before with the level and intent as I would have wished, mostly due to personal matters going on, but since those seem to have settled down a bit, I think it's time to come back again heh

Many many thanks, once again, for having me today and look forward to getting my feet wet!

Cheers!
Luis

Feb. 18 Call: Luis Suarez: Impact of Data Analytics in Digital Transformation Programs #monthlycall

Stan Garfield
 

TO: SIKM Leaders Community

Today we held our 174th monthly call. 
Here are the details.

Thanks to Luis for presenting, to Catherine Shinners, Andrew Trickett, and Kathy Hagen for their questions, and to those who attended. Please continue the discussion here by replying to this thread.

Here is the group chat transcript:

[2/18/2020 11:20:27 AM] Andrew Trickett: A variation is related to intranets - where good knowledge goes to die

[2/18/2020 11:50:10 AM] Kathy Hagen: I agree with you, and do give the tough messages. I think we can help them by providing a plan, a way forward to move from email so it doesn't seem like a daunting and overwhelming task. Break it down for them to see what they can do first

[2/18/2020 11:54:57 AM] Luis Suarez: Absolutely! Thanks, Kathy

Re: holograms + training? anyone?

Simon Denton
 

I know that the likes of PwC have been including holograms in some of their training programmes. Speaking with one of their PM's the feeling was that the equipment to provide holograms is not cheap and they are better suited to a 'wow factor' moment.


There seems to be more interest in virtual world training and knowledge.  Some organizations have used Second Life or other platforms to create virtual training spaces e.g. https://www.daden.co.uk/case-studies . From a knowledge perspective we have seen a steady increase of virtual platforms typically around Building Information Modelling , rehearsive platforms e.g. https://www.rehearsive.io/ , guided platforms like https://www.augmentir.com/platform 

Microsoft are flirting with virtual workspaces for knowledge e.g. SharePoint Spaces https://www.exploresharepointspaces.com/ and Outlook Spaces https://www.theverge.com/2020/2/17/21140718/microsoft-outlook-spaces-project-organizational-feature-screenshots-video-leak

SharePoint spaces is a web-based, immersive platform, which allows you to create and share, secure and extensible mixed reality experiences. Add a new dimension to your intranet by using 2D and 3D web parts to create your mixed reality vision.
www.exploresharepointspaces.com

Augmentir is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to help frontline workers perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization.
www.augmentir.com

Rehearsive helps you rehearse your construction processes ahead of time, unlocking safer, buildable design so that we can deliver right first time.
www.rehearsive.io

Below we present a selection of case studies from the wide variety of projects that we have done over the past decade. The vast majority are based on the PIVOTE authoring system that underlies both Trainingscapes and Fieldscapes, and all show you just some of the potential applications of this technology to improve the training of your staff, employees, students, customers and users.
www.daden.co.uk



From: SIKM@groups.io <SIKM@groups.io> on behalf of Andrew Trickett via Groups.Io <andrewtrickett@...>
Sent: 18 February 2020 11:04
To: SIKM@groups.io <SIKM@groups.io>
Subject: Re: [SIKM] holograms + training? anyone?
 
Hi, Barbara, i had heard that some oil companies such as BP and Exxon Mobil were using them especially around safety training. I've found a link using google which i'm sharing. it's an old post from 2017 but may help get you started. I'm sure there are examples from companies such as Oculus. I do wonder how we might be using these more within KM for storytelling using examples or creating scenarios based on previous project experience. 

Of course, this is what we are really aiming for

Re: holograms + training? anyone?

Andrew Trickett
 

Hi, Barbara, i had heard that some oil companies such as BP and Exxon Mobil were using them especially around safety training. I've found a link using google which i'm sharing. it's an old post from 2017 but may help get you started. I'm sure there are examples from companies such as Oculus. I do wonder how we might be using these more within KM for storytelling using examples or creating scenarios based on previous project experience. 

Of course, this is what we are really aiming for

Feb. 18 Call: Luis Suarez: Impact of Data Analytics in Digital Transformation Programs #monthlycall

Stan Garfield
 

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EST.

  • February 18, 2020 SIKM Call: Luis Suarez on¬†The Impact of Data Analytics in Digital Transformation Programs
  • Slides
  • Profile
  • For online chat, visit¬†tchat.io¬†and sign in¬†with your Twitter account, or use the¬†#KMers¬†hashtag in Twitter.
  • The story of our community

SIKM Leaders Community Monthly Call

  • When:¬†Tuesday, February 18, 2020, 11:00 AM-12:00 PM Eastern Standard Time
  • Where:¬†(712) 770-4035¬†(US and Canada) Passcode¬†178302
  • International Dial-in Numbers
  • You can join online using your computer‚Äôs speakers and microphone at¬†http://join.freeconferencecall.com/stangarfield
    - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the grey phone icon and then choose your audio preference. If your audio is live, you should see a red phone icon.
  • If you have problems connecting, call¬†customer service at 844-844-1322.
  • Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
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Lessons Learned Part 3: Initiation and Recognition - Dennis Pearce 13 Feb 2020

Dennis Thomas
 

Another excellent installment on the practice of identifying and capturing lessons-learned knowledge by Dennis Pearce.

https://realkm.com/2020/02/13/lessons-learned-part-3-initiation-and-recognition/

I would add to this article that company managers make "trade-off" decisions all the time.  Trade-off decisions are lessons-learned because the rational process to make trade-off decisions forces people to drill-down to understand the conditions that affect those decisions (available resources; market conditions; available personnel, competing initiatives, etc.).

The on-going problem that KM practitioners have is a means to record these valuable nuggets of knowledge, and sharing them with those who need to know. 

Definitely, food for thought.

 

Re: Test Poll - Please Respond so we can test how polling works! #poll

Karen Budelier Brown
 

Other 

On Fri, Feb 14, 2020 at 10:22 AM Tom Short <tshortconsulting@...> wrote:

A new poll has been created:

What’s your favorite color?

1. Red
2. Yellow
3. Green
4. Blue
5. Other

Vote Now


--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts

--
Karen Budelier Brown

Re: Test Poll - Please Respond so we can test how polling works! #poll

Dennis Thomas
 


Dennis L. Thomas
IQStrategix
(810) 662-5199

Leveraging Organizational Knowledge 


On February 14, 2020 at 11:26:01 AM, Tom Short Consulting (tshortconsulting@...) wrote:

[Edited Message Follows]

A poll has been updated:

What’s your favorite color? (All responses will be kept anonymous).

1. Red
2. Yellow
3. Green
4. Blue
5. Other

Vote Now

Test Poll - Please Respond so we can test how polling works! #poll

 
Edited

What’s your favorite color? (All responses will be kept anonymous).

Results

Re: How to land change with people

Dennis Thomas
 

Yes, one and all, 

That is a good question.  What technologies exist on the market today that can integrate related and disparate knowledge domains into rationally understood formats that users can immediately understand and use?  Which solve the language complexity barriers (heterogeneous mixtures) that every organization encounters.  Which are available that scale to accommodate the requirements of small, medium, and large companies?

This question has been popping up since the first issue of KMWorld published in October 1998.  And, since that time, the KM world has had little interest in addressing the technical needs of technology since they could define knowledge requirements that the IT world solved over a decade.  Now, KM practitioners are hanging out in a nether world, or implementing workshops on KM, but have not solved the KM technology problem.  It is an illusion that AI, Machine Learning and related technologies are going to solve these problems, because IT requirements and practices are different from KM practices and requirements. 

So, if not us, who‚ÄĚ ¬†That solution starts with asking, ‚Äúwhat does a KM compliant enterprise look like?‚ÄĚ ¬†What are the systems and their components? How do they interact. ¬†What kind of content do they deliver, and how do they deliver that content. ¬†Perhaps this graphic can help? ¬†Let‚Äôs get down and dirty. ¬†The people who prospered during the gold rush were those people who sold the picks and shovels. ¬†This is not only a gold rush, it is about the future of the KM industry. ¬†IMO

Accounting, for example, requires that the books be closed on an annual basis.  That is a knowledge problem since the people and the process may change every year.. Organizations utilize hundreds of applications to develop millions of documents, marketing/sales graphics, or implement unlimited numbers of strategies, policies, procedures, practices.  You all know this better than I do.  Does this represent a knowledge problem, or a data problem?   

 

Dennis L. Thomas
IQStrategix
(810) 662-5199

Leveraging Organizational Knowledge 


On February 12, 2020 at 6:29:19 AM, Jasper Lavertu (jlavertu@...) wrote:

Congratulations indeed!
But... now I am eager to know more about how to achieve organisational change (and the tools and approaches) and especially, how to coordinate the watercooler moments. Is there more info to share?

Re: How to land change with people

Edwin K. Morrris
 

Much appreciate the feedback David.

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of David Graffagna via Groups.Io
Sent: Wednesday, 12 February, 2020 09:00
To: SIKM@groups.io
Subject: Re: [SIKM] Podcast

 

Thanks for sharing Edwin. And it connects nicely with my inquiry of a couple weeks ago regarding good KM-related podcasts to share with a new member of my team!

Best,

David

Re: How to land change with people

Edwin K. Morrris
 

Thanks Jasper. Follow along the series https://soundcloud.com/pioneer-ks

Also consider being on a panel discussion on the show?

Thank you.

Yours in knowledge,

Edwin

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Jasper Lavertu via Groups.Io
Sent: Wednesday, 12 February, 2020 06:29
To: SIKM@groups.io
Subject: Re: [SIKM] Podcast

 

Congratulations indeed!
But... now I am eager to know more about how to achieve organisational change (and the tools and approaches) and especially, how to coordinate the watercooler moments. Is there more info to share?

Re: How to land change with people

David Graffagna
 

Thanks for sharing Edwin. And it connects nicely with my inquiry of a couple weeks ago regarding good KM-related podcasts to share with a new member of my team!

Best,

David

Re: Knowledge Management and Process Management

Katrina Pugh
 

These are great! 

By the way in my note, Siri changed the term for waste incorrectly. It is not ‚Äúmusa‚ÄĚ but ‚Äúmuda‚ÄĚ. :)


Katrina Pugh
President, AlignConsulting
Faculty, Columbia University Information and Knowledge Strategy Master's Program
617 967 3910

On Feb 12, 2020, at 6:31 AM, Jonathan Norman via Groups.Io <jonathan.norman@...> wrote:

Thanks, Nick

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Nick Milton via Groups.Io
Sent: 12 February 2020 08:06
To: SIKM@groups.io
Subject: Re: [SIKM] Knowledge Management and Process Management

 

You can find descriptions of many of the common KM processes here

https://www.knoco.com/knowledge-management-processes.htm

 

 

 

Nick Milton
Knoco Ltd
www.knoco.com

www.facebook.com/knoco.ltd

www.linkedin.com/company/knoco-ltd
mobile +44 (0)7803 592947

email nick.milton@...

blog  www.nickmilton.com

twitter @nickknoco

Author of the recent book - "The Knowledge Manager’s Handbook"

 

"Ambition without knowledge is like a boat on dry land." 
--Mark Lee

 

 

 

 

Re: Knowledge Management and Process Management

Jonathan Norman
 

Thanks, Nick

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Nick Milton via Groups.Io
Sent: 12 February 2020 08:06
To: SIKM@groups.io
Subject: Re: [SIKM] Knowledge Management and Process Management

 

You can find descriptions of many of the common KM processes here

https://www.knoco.com/knowledge-management-processes.htm

 

 

 

Nick Milton
Knoco Ltd
www.knoco.com

www.facebook.com/knoco.ltd

www.linkedin.com/company/knoco-ltd
mobile +44 (0)7803 592947

email nick.milton@...

blog  www.nickmilton.com

twitter @nickknoco

Author of the recent book - "The Knowledge Manager’s Handbook"

 

"Ambition without knowledge is like a boat on dry land." 
--Mark Lee

 

 

 

 

Re: How to land change with people

Jasper Lavertu
 

Congratulations indeed!
But... now I am eager to know more about how to achieve organisational change (and the tools and approaches) and especially, how to coordinate the watercooler moments. Is there more info to share?

Re: Knowledge Management and Process Management

Nick Milton
 

You can find descriptions of many of the common KM processes here

https://www.knoco.com/knowledge-management-processes.htm

 

 

 

Nick Milton
Knoco Ltd
www.knoco.com

www.facebook.com/knoco.ltd

www.linkedin.com/company/knoco-ltd
mobile +44 (0)7803 592947

email nick.milton@...

blog  www.nickmilton.com

twitter @nickknoco

Author of the recent book - "The Knowledge Manager’s Handbook"

 

"Ambition without knowledge is like a boat on dry land." 
--Mark Lee

 

 

 

 

Re: Knowledge Management and Process Management

Stephen Bounds
 

Hi Matt,

I'd endorse Katrina's suggestions of the value chain approach and lean approaches to reduction of waste.

That said, although I don't have any nice journal articles to quote, I am a firm believer in analysing business activities in terms of process/practice layering (slides 25-26) and thinking about the fitness triangle of performance, resilience and robustness.

Lean, especially Six Sigma Lean, optimises best in environments with a heavy slant towards processes over practices, and where robustness is sought as a priority over resilience. However I found this article interesting, since it is advocating resilient lean as a process improvement methodology for automotive manufacturing -- indicating that people are recognising an overdone skew towards robust process changes in recent times.

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 12/02/2020 8:39 am, Katrina Pugh wrote:

Matt
I like Stan’s and Dan’s KM processes, and I saw those when working for two international investment firms, and several banks. 

1. PROCESSES: You may also be interested in value chains and processes that are specific to banks. (For example the master data management process for corporate planning and analysis.) Here are some visuals on research gate.  https://www.researchgate.net/figure/The-Investment-Bank-Value-Chain_fig2_228224964

2. WASTE: When I was working in banking, the lean six sigma process was very popular, and we focused a lot on process waste (‚ÄúMusa‚ÄĚ). There are several lists as part of a i-sigma.com discussion group:
This is one of several examples:
Hi,
I am the Finance Lean Sigma Lead for a major bank. Here are some examples to help you identify the 7 types of waste (SWIMTOO) in an office/service environment. See if this helps you on your way:
  1. Scrap/Defects: Missing information, errors, rework, customer complaints
  2. Waiting: Waiting for paperwork, system downtime, time between batches, waiting for decisions/approvals, waiting for shared equipment
  3. Inventory: Forms waiting to be work on, cash not used to generate income, office buildings not completely utilized, holding unnecessary materials in archives/racks/shelves
  4. Motion: Walking to deliver paperwork, non-ergonomic office lay-out, chasing for information, searching, walking
  5. Transportation: Using mail where e-mail could be used, paper processes (especialyl those requiring many original signatures)
  6. Overproduction: Working on the wrong thing at the wrong time, unnecessary paperwork, working on applications that will be rejected
  7. Overprocessing: Non-value added steps, redundancies (several people doing the same)
Warmly,
Kate

Katrina Pugh
AlignConsulting | Collaboration, Analytics and Strategy
Columbia University | Information and Knowledge Strategy Master of Science Program
Mobile: 617-967-3910

On Feb 11, 2020, at 5:02 PM, Dan Ranta <danieleranta@...> wrote:

ÔĽŅ
Hi Matt - I posted this previously - the list below.  These are all reflective of KM processes that we put in place - 90 percent related to tacit knowledge exchanges.  This is a very extensive list.  Let me know if you have any questions and want to have a session to understand more.    
Best - Dan


Community-Specific Capabilities - Collaboration Support - PROCESSES

·        Enables Impactful Collaboration (peer-to-peer problem solving) while focusing on Trust-based Engagement

·        Enhance capturing and organizing knowledge content with intuitive taxonomies that drive "aboutness"

·        Manages Expertise - elevating sanctioned experts and ability for all to nominate their respective expertise and find people with specific expertise at various levels (nominated and sanctioned)

·        Enables precision-based alerts to members based on nominated expertise - "right knowledge to right person at right time"

·        Enables finding people with specific expertise (or expert) by business in Discover Connections pages - across thousands of terms / capabilities

·        Connects communities as appropriate with sister-community sharing, which enhances cross-collaboration

·        Communication Support - Blogging and Newsfeed - parts of a digital strategy - particularly important to be able to comment on blogs and revisit these exchanges periodically

·        Enable mission-based teams (continuous improvement) - with built-in workgroups capability

·        Wiki enablement for more contextual knowledge - key piece of the Knowledge Architecture (wiki Lessons Learned approach) - New in Wiki produces article notifications using same community taxonomy

·        Enables Mentors to connect with Mentees when taxonomies are converted into career capabilities / competencies (Mentor Connect)

·        Enables Calendaring for community events - fully integrated with personal outlook calendars - supporting community-based learning

·        Enabled Taxonomy Coverage Radial Graph - to analyze the usage of each community taxonomy - showing gaps and opportunities

·        Enables RSS feeds for the right journal subscriptions to technical journals and periodicals - delivering articles based on community taxonomy

·        Wiki supports both Lessons Learned and documenting Governing Processes

·        KM Governance Materials comprehensively explain all elements of the solution including providing engagement

·        Aligned with Business Leaders to ensure each group created helps with significant business opportunities (Less is More) - the sets of communities by business are mapped to most significant business issues and opportunities

·        Community Business Case with clear objectives and means to measure results (outcomes)

·        Security - supports open and confidential (controlled with DL groups for enhanced security)

·        Supports managing membership - to view by business, import members, export members, change email alert settings, and view map locations

·        Organize user analytics using Sociograms (ONA) by community, business, and overall - featuring easy identification of community brokers

·        Wiki has the ability to create University summaries of all learning materials / courses by community

·        Identifying exemplary collaborative behavior made easy by Featured Member area in each community

·        Maturity Model to help with effective sustainability - focus on driving engagement (collaborative behavior)

·        Scalability - ability to become enterprise-wide with a common look and feel (UX consistency)

·        Adoption is fluid with an intuitive user interface and experience - supported by an extensive set of help articles and videos

·        Workflow capability out of the box (and customized as needed)

·        Scorecards on member usage and engagement - easy & effective to see who leading contributors and collaborators are in each community


On Mon, Feb 10, 2020 at 11:17 PM Matt Moore via Groups.Io <innotecture=yahoo.com@groups.io> wrote:
Hi,

I have just started a role where I am focusing on process knowledge within a financial services organization. Compared to People and Technology, Process is the neglected triplet.

The best thinking on this I have seen is by John Edwards:
A process view of knowledge management: it ain't want you do, it's the way that you do it
Business processes and knowledge management

Are there other recommendations that people have?

Regards,

Matt



How to land change with people

Edwin K. Morrris
 

Congratulations to Monica Danese-Perrin for the prestigious KM reward and recognition from the Henley Forum 2020 Awards. 
________________________________________________________
"This is a KM story that demonstrates real insight about how to land change with people. There is a clear mental model of how to achieve organisational change at the heart of this story. And the tools and approaches then bring that to life."
_______________________________

https://soundcloud.com/pioneer-ks/monica-danese-perrin-2nd-because-you-need-to-know-pioneer-knowledge-services



Edwin K. Morris
President and Founder of Pioneer Knowledge Services

ÔŅľ

What is Knowledge Management?

Office 716.995.4461

234.542.5836 fax

https://pioneer-ks.org/