I have decided to disable the untracked, unregistered,
uninsured, "your risk" shipping option in the QRP Labs
shop - which I had anyway only made available for low weight
items. I had introduced this untracked shipping service at the
same time I introduced the FedEx Express (TNT) courier
Sadly, a number of people evidently appear unable to parse
the description of this lowest cost post office airmail
shipping, and then they later email me asking for the tracking
code, where is the package, when will it arrive, etc.
Furthermore, and also sadly, during the Covid19 pandemic post
office delivery to a lot of places has been unbelievably slow.
All of which is outside my control.
I have become tired of explaining to people what
"untracked, unregistered, uninsured, your risk" means, even
though I wrote it all on the shipping FAQ... and recommending
that they use FedEx Express (TNT) next time which takes around
4 business days and costs only a few $ more. But what tipped
me over the edge, is a long chain of correspondence with a
rather angry customer who wasn't a fan of the "coronavirus
excuse" and who failed a PayPal claim for a refund. I
repeatedly mentioned that we have had many reports of
multi-week or even multi-month post office deliveries and he
had not even waited the amount of time that it used to take,
pre-pandemic... and I had to keep explaining we don't have a
tracking number, because he chose the option without tracking.
Then I had to explain all this again and again to the PayPal
robots. I even provided and uploaded our proof of posting.
But today I received PayPal's judgement on the case, which
is in favour of the Buyer, because I had not provided proof of
delivery. I filed an appeal stating again that there is NO
proof of delivery, the Buyer chose unregistered untracked and
he just needs to wait longer anyway already... but my appeal
was rejected too. So they did the refund. And almost certainly
the buyer will get the package too, when he's waited longer.
So now there are two options: post office tracked, and
FedEx Express (TNT).
Makes me sad. But there it is. Life. Worst things happen, I
guess. But I don't want to waste valuable scarce time and
energy on that kind of stuff.