Date   

Re: Please Test AC Log 6.4 Beta - LoTW Download Fix

John Huffman
 

6.4 Beta works here.

K1ESE

On Mon, Oct 15, 2018 at 5:16 PM Scott Davis via Groups.Io <SNKDavis=aol.com@groups.io> wrote:
Hi Gang,

Okay, thanks to my genius son Chris, KB3KCN, (who knows much more about Internet security than I do) we think we found a way to make AC Log's LoTW download work with ARRL's new system.  The good news is, within AC Log, it only required one additional line of code.  The more significant unknown is that I had to change the .Net framework that AC Log runs on from 4.0 to 4.5.

Please uninstall AC Log 6.3 from your Add / Remove Programs in Windows Control Panel and then give 6.4 Beta a try:


Please try all the functions.  I did a quick run through here, all worked well and everything should be fine, but getting additional confirmation will be reassuring.  Lots of folks are very eager for this, so your quick testing will be very much appreciated!

Please let me know how you make out!


73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


Re: LoTW updates failing

Scott Davis
 

Hi Mark and All,

Thanks to my genius son Chris, KB3KCN, (who knows much more about Internet security than I do) we think we found a way to make AC Log's LoTW download work with ARRL's new system.  The good news is, within AC Log, it only required one additional line of code.  The more significant unknown is that I had to change the .Net framework that AC Log runs on from 4.0 to 4.5.

Please uninstall AC Log 6.3 from your Add / Remove Programs in Windows Control Panel and then give 6.4 Beta a try:


Please try all the functions.  I did a quick run through here, all worked well and everything should be fine, but getting additional confirmation will be reassuring.  Lots of folks are very eager for this, so your quick testing will be very much appreciated!

Please let me know how you make out!

73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: Mark Fenley <mdfenley@...>
To: N3FJPSoftwareUsers <N3FJPSoftwareUsers@groups.io>
Sent: Mon, Oct 15, 2018 5:22 pm
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

Scott,

I'll be home all evening and available if you need a guinea pig.....  Running windows 10 home here.....Version 1803 os build 17134.345...

Mark
KM4DJO


Re: LoTW updates failing

Mark Fenley
 

Scott,

I'll be home all evening and available if you need a guinea pig.....  Running windows 10 home here.....Version 1803 os build 17134.345...

Mark
KM4DJO


Please Test AC Log 6.4 Beta - LoTW Download Fix

Scott Davis
 

Hi Gang,

Okay, thanks to my genius son Chris, KB3KCN, (who knows much more about Internet security than I do) we think we found a way to make AC Log's LoTW download work with ARRL's new system.  The good news is, within AC Log, it only required one additional line of code.  The more significant unknown is that I had to change the .Net framework that AC Log runs on from 4.0 to 4.5.

Please uninstall AC Log 6.3 from your Add / Remove Programs in Windows Control Panel and then give 6.4 Beta a try:

http://www.n3fjp.com/programs/ACLBETA.exe

Please try all the functions.  I did a quick run through here, all worked well and everything should be fine, but getting additional confirmation will be reassuring.  Lots of folks are very eager for this, so your quick testing will be very much appreciated!

Please let me know how you make out!


73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


Re: LoTW updates failing

Bob Felton
 

I am able to upload without issue but receive the SSL/TLS error on download attempts.  Windows 7 Pro x64.  Upload/Download was working fine before today.
--
Bob
K7WLX


Re: LoTW Downloads Failing - My Help Ticket Just Submitted to LoTW Help

z_ kevino
 

I submitted one just like yours. thanks for the excellent wording. As an aside, when I upload, I see a web browser be brought to the foreground momentarily by AC Log. I don't quite remember ever seeing this behavior before (the popup of the webpage).
-Kevin (KK4YEL)


Re: LoTW updates failing

Timothy Robnett - w0trr
 

Folks,

I did some testing of the RESTful service that the ARRL publishes using the documentation available at: http://www.arrl.org/adif

At this time, the site is not working per the specification. It appears that in addition to changing the security on the TLS they may have made some code changes as well. I am sure other logging software is having similar issues.

--
73
kb0phk


Re: LoTW updates failing

Scott Davis
 

Hi Guys,

I am on to something that may resolve the problem.  I am testing as quickly as I can.  You can hold off any more posts to the LoTW help site.  They are fully aware.

I will let you know and maybe even have something to test in a bit....


73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: Scott Davis via Groups.Io <SNKDavis@...>
To: N3FJPSoftwareUsers <N3FJPSoftwareUsers@groups.io>
Sent: Mon, Oct 15, 2018 3:21 pm
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

Hi Guys,

I have e-mailed ARRL to hopefully better determine if the problem is theirs, mine or both.    I understand your frustration and I am doing my best to resolve this from this end as well.  I will let you know as soon as anything develops.

73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: Floyd Rodgers <kc5qbc@...>
To: N3FJPSoftwareUsers <N3FJPSoftwareUsers@groups.io>
Sent: Mon, Oct 15, 2018 2:48 pm
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

I am running win7 ultimate here so that should not be an issue but it is failing here.


On Monday, October 15, 2018 1:19 PM, Ray Day N6HE <rayday@...> wrote:


Hi all,
Been watching this thread…last time I had a “3-day long ACL/LoTW mystery,” my TQSL credentials had expired. Might check that out….
73, Ray N6HE



Re: LoTW updates failing

Larry Banks
 

And according to what I am seeing, it’s not just ACLog that is having problems but other loggers as well.
 
Larry / W1DYJ
 
 

Sent: Monday, October 15, 2018 14:36
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing
 
Hi John,
 
AC Log is currently distributed with .NET 4.0, which handles the underlying download connection.  My understanding is 4.0 should be fine.  Still, I just tried running with .Net 4.5 but received the same result
 
By the way, I also attempted to access the server by taking the download URL my software creates and pasting it directly in Chrome and Edge (Windows 10).  This test took AC Log out of the equation entirely.  Interestingly, both browsers also failed, but my son tried from his Linux VM machine and was able to access the file.
 
So, it appears the ARRL site is relying on security protocols not support in the current Windows versions, which dovetails with what we have been seeing today.


73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: John Marvin <jm-aclog@...>
To: N3FJPSoftwareUsers <N3FJPSoftwareUsers@groups.io>
Sent: Mon, Oct 15, 2018 2:27 pm
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

I don't think this problem is an issue on ARRL's end. I think Scott need's to fix it in ACLog. The root cause of the issue is that ARRL disabled support for TLS 1.0 connections to the ARRL website. This means that TLS 1.1 or later is needed for the connection.  However ACLog is making the connection needs to be updated. I don't know enough about ACLog's development environment, but I suspect ACLog is using a TQSL development library to make the connection, and it is being linked statically (or a dynamic library is being supplied with ACLog).  Anyway, whatever software is being used it probably needs to be updated and a new version of ACLog distributed.

The WIndows XP / Vista thing is related to the fact that there is no version of .NET framework that is supported on those OS's which supports TLS 1.1 or later.  Here's a link (targeted to software developers) that explains some of the issues:

https://docs.microsoft.com/en-us/dotnet/framework/network-programming/tls

Anyway, I'm not sure if TQSL has a direct dependency on .NET framework, or it uses whatever ACLog is developed against, but either the version of TQSL that ACLog is linking against when it is built, and/or the version of .NET framework that ACLog is linking against needs to be updated (by Scott and a new version released). It's possible that if linking against a new version of .NET framework is required then ACLog will no longer be able to support Windows XP or Windows Vista, regardless if those users still using those OS's don't care about LoTW support.

Note, that there is no way that the ARRL can back off this change without losing the ability for people to renew their subscriptions or buy things using a credit card on the ARRL website. So don't expect them to back off on this change. ACLog is going to have to change.

Of course, this is my interpretation of the situation,  I don't have all the information, so I could be wrong, i.e. perhaps Scott is doing all the right things and it still doesn't work, in which case it might still be a problem on on ARRL's end.

Regards,

John

On 10/15/2018 11:23 AM, Scott Davis via Groups.Io wrote:
Hi Guys,
 
At this point, it is pretty clear that just about everyone is experiencing the problem, regardless of OS.   If you have additional content to add (beyond not working here either), your input is welcome.  Otherwise, let's try to keep this thread manageable while we wait for a resolution or update from ARRL.
 
Thanks!
 
 
73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: Chuck K4RGN NC mailto:K4rgn@...
To: N3FJPSoftwareUsers mailto:N3FJPSoftwareUsers@groups.io
Sent: Mon, Oct 15, 2018 1:16 pm
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

I get the same “The request was aborted. Could not create SSL/TLS secure channel.” It began suddenly this morning. Mine is a Windows 10 machine with the recent fall update installed. I took the time to uninstall TQSL and install the new version 2.4.1, preserving my data in the process. No joy. And like the other guys, I have rebooted without joy. Of course, TQSL standalone is working fine, as is the web access to LoTW using my credentials.

73, Chuck, K4RGN
 


Re: LoTW Site Analysis [was LoTW updates failing]

John Huber
 

According to this site https://tlsversions.com/,  TLS 1.2 IS the current version.  https://datatracker.ietf.org/doc/rfc8446/ indicates that TLS 1.3 is still a PROPOSED standard.  Thus, at least for this item, ARRL is at the most current version of TLS (Transport Layer Security).
 
73,  John / N8FYL
 

From: John K9IJ
Sent: Monday, October 15, 2018 12:39
To: N3FJPSoftwareUsers@groups.io
Subject: Re: [N3FJPSoftwareUsers] LoTW Site Analysis [was LoTW updates failing]
 
Looks to me like they're running a very old version of TLS and need to support more current versions.

Protocols
TLS 1.3    No
TLS 1.2    Yes   <--
TLS 1.1    No
TLS 1.0    No
SSL 3    No
SSL 2    No

Joihn - K9IJ

On 10/15/2018 11:25 AM, Timothy Robnett wrote:
Thanks Scott,  I guess that will keep everyone from clicking on the link ;-)

In studying the output a little bit more since my note - it appears that for users of Windows you need Internet Explorer 11 or greater or the newer Microsoft Edge browser. If you are running Windows XP with IE 6, Vista with IE 7 or Windows 7 with IE 8-10 it will not work.

For those having issues, please check what version of IE is installed by clicking Help -> About. If the version is 10 or less, your computer is out of date and will not work with LoTW and many other sites that are trying to improve their security posture.

--
73
kb0phk

-- 
No trees were killed in the sending of this message. However, a large number of electrons were terribly inconvenienced !

k9ij@...
Webmaster, Network Admin, Janitor


Re: LoTW updates failing

Scott Davis
 

Hi Guys,

I have e-mailed ARRL to hopefully better determine if the problem is theirs, mine or both.    I understand your frustration and I am doing my best to resolve this from this end as well.  I will let you know as soon as anything develops.

73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: Floyd Rodgers <kc5qbc@...>
To: N3FJPSoftwareUsers <N3FJPSoftwareUsers@groups.io>
Sent: Mon, Oct 15, 2018 2:48 pm
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

I am running win7 ultimate here so that should not be an issue but it is failing here.


On Monday, October 15, 2018 1:19 PM, Ray Day N6HE <rayday@...> wrote:


Hi all,
Been watching this thread…last time I had a “3-day long ACL/LoTW mystery,” my TQSL credentials had expired. Might check that out….
73, Ray N6HE



Re: LoTW updates failing

Floyd Rodgers
 

I am running win7 ultimate here so that should not be an issue but it is failing here.


On Monday, October 15, 2018 1:19 PM, Ray Day N6HE <rayday@...> wrote:


Hi all,
Been watching this thread…last time I had a “3-day long ACL/LoTW mystery,” my TQSL credentials had expired. Might check that out….
73, Ray N6HE



Re: LoTW updates failing

Scott Davis
 

Hi John,

AC Log is currently distributed with .NET 4.0, which handles the underlying download connection.  My understanding is 4.0 should be fine.  Still, I just tried running with .Net 4.5 but received the same result.

By the way, I also attempted to access the server by taking the download URL my software creates and pasting it directly in Chrome and Edge (Windows 10).  This test took AC Log out of the equation entirely.  Interestingly, both browsers also failed, but my son tried from his Linux VM machine and was able to access the file.

So, it appears the ARRL site is relying on security protocols not support in the current Windows versions, which dovetails with what we have been seeing today.


73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: John Marvin <jm-aclog@...>
To: N3FJPSoftwareUsers <N3FJPSoftwareUsers@groups.io>
Sent: Mon, Oct 15, 2018 2:27 pm
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

I don't think this problem is an issue on ARRL's end. I think Scott need's to fix it in ACLog. The root cause of the issue is that ARRL disabled support for TLS 1.0 connections to the ARRL website. This means that TLS 1.1 or later is needed for the connection.  However ACLog is making the connection needs to be updated. I don't know enough about ACLog's development environment, but I suspect ACLog is using a TQSL development library to make the connection, and it is being linked statically (or a dynamic library is being supplied with ACLog).  Anyway, whatever software is being used it probably needs to be updated and a new version of ACLog distributed.

The WIndows XP / Vista thing is related to the fact that there is no version of .NET framework that is supported on those OS's which supports TLS 1.1 or later.  Here's a link (targeted to software developers) that explains some of the issues:

https://docs.microsoft.com/en-us/dotnet/framework/network-programming/tls

Anyway, I'm not sure if TQSL has a direct dependency on .NET framework, or it uses whatever ACLog is developed against, but either the version of TQSL that ACLog is linking against when it is built, and/or the version of .NET framework that ACLog is linking against needs to be updated (by Scott and a new version released). It's possible that if linking against a new version of .NET framework is required then ACLog will no longer be able to support Windows XP or Windows Vista, regardless if those users still using those OS's don't care about LoTW support.

Note, that there is no way that the ARRL can back off this change without losing the ability for people to renew their subscriptions or buy things using a credit card on the ARRL website. So don't expect them to back off on this change. ACLog is going to have to change.

Of course, this is my interpretation of the situation,  I don't have all the information, so I could be wrong, i.e. perhaps Scott is doing all the right things and it still doesn't work, in which case it might still be a problem on on ARRL's end.

Regards,

John

On 10/15/2018 11:23 AM, Scott Davis via Groups.Io wrote:
Hi Guys,

At this point, it is pretty clear that just about everyone is experiencing the problem, regardless of OS.   If you have additional content to add (beyond not working here either), your input is welcome.  Otherwise, let's try to keep this thread manageable while we wait for a resolution or update from ARRL. 

Thanks!


73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: Chuck K4RGN NC <K4rgn@...>
To: N3FJPSoftwareUsers <N3FJPSoftwareUsers@groups.io>
Sent: Mon, Oct 15, 2018 1:16 pm
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

I get the same “The request was aborted. Could not create SSL/TLS secure channel.” It began suddenly this morning. Mine is a Windows 10 machine with the recent fall update installed. I took the time to uninstall TQSL and install the new version 2.4.1, preserving my data in the process. No joy. And like the other guys, I have rebooted without joy. Of course, TQSL standalone is working fine, as is the web access to LoTW using my credentials.

73, Chuck, K4RGN


Re: LoTW updates failing

John Marvin
 

I don't think this problem is an issue on ARRL's end. I think Scott need's to fix it in ACLog. The root cause of the issue is that ARRL disabled support for TLS 1.0 connections to the ARRL website. This means that TLS 1.1 or later is needed for the connection.  However ACLog is making the connection needs to be updated. I don't know enough about ACLog's development environment, but I suspect ACLog is using a TQSL development library to make the connection, and it is being linked statically (or a dynamic library is being supplied with ACLog).  Anyway, whatever software is being used it probably needs to be updated and a new version of ACLog distributed.

The WIndows XP / Vista thing is related to the fact that there is no version of .NET framework that is supported on those OS's which supports TLS 1.1 or later.  Here's a link (targeted to software developers) that explains some of the issues:

https://docs.microsoft.com/en-us/dotnet/framework/network-programming/tls

Anyway, I'm not sure if TQSL has a direct dependency on .NET framework, or it uses whatever ACLog is developed against, but either the version of TQSL that ACLog is linking against when it is built, and/or the version of .NET framework that ACLog is linking against needs to be updated (by Scott and a new version released). It's possible that if linking against a new version of .NET framework is required then ACLog will no longer be able to support Windows XP or Windows Vista, regardless if those users still using those OS's don't care about LoTW support.

Note, that there is no way that the ARRL can back off this change without losing the ability for people to renew their subscriptions or buy things using a credit card on the ARRL website. So don't expect them to back off on this change. ACLog is going to have to change.

Of course, this is my interpretation of the situation,  I don't have all the information, so I could be wrong, i.e. perhaps Scott is doing all the right things and it still doesn't work, in which case it might still be a problem on on ARRL's end.

Regards,

John

On 10/15/2018 11:23 AM, Scott Davis via Groups.Io wrote:
Hi Guys,

At this point, it is pretty clear that just about everyone is experiencing the problem, regardless of OS.   If you have additional content to add (beyond not working here either), your input is welcome.  Otherwise, let's try to keep this thread manageable while we wait for a resolution or update from ARRL. 

Thanks!


73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: Chuck K4RGN NC <K4rgn@...>
To: N3FJPSoftwareUsers <N3FJPSoftwareUsers@groups.io>
Sent: Mon, Oct 15, 2018 1:16 pm
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

I get the same “The request was aborted. Could not create SSL/TLS secure channel.” It began suddenly this morning. Mine is a Windows 10 machine with the recent fall update installed. I took the time to uninstall TQSL and install the new version 2.4.1, preserving my data in the process. No joy. And like the other guys, I have rebooted without joy. Of course, TQSL standalone is working fine, as is the web access to LoTW using my credentials.

73, Chuck, K4RGN



Re: LoTW updates failing

Ray Day N6HE
 

Hi all,

Been watching this thread…last time I had a “3-day long ACL/LoTW mystery,” my TQSL credentials had expired. Might check that out….

73, Ray N6HE


Re: LoTW updates failing

John T. Fleming W3GQJ
 

This is strictly a BWAG! Does the code in ACL try to connect to http: or to https:. I have had that problem with a website I maintain.

73,

John

 

From: N3FJPSoftwareUsers@groups.io <N3FJPSoftwareUsers@groups.io> On Behalf Of Chuck K4RGN NC
Sent: Monday, October 15, 2018 1:05 PM
To: N3FJPSoftwareUsers@groups.io
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

 

I get the same “The request was aborted. Could not create SSL/TLS secure channel.” It began suddenly this morning. Mine is a Windows 10 machine with the recent fall update installed. I took the time to uninstall TQSL and install the new version 2.4.1, preserving my data in the process. No joy. And like the other guys, I have rebooted without joy. Of course, TQSL standalone is working fine, as is the web access to LoTW using my credentials.

73, Chuck, K4RGN


Re: LoTW updates failing

Scott Davis
 

Hi Guys,

At this point, it is pretty clear that just about everyone is experiencing the problem, regardless of OS.   If you have additional content to add (beyond not working here either), your input is welcome.  Otherwise, let's try to keep this thread manageable while we wait for a resolution or update from ARRL. 

Thanks!

http://www.arrl.org/lotw-help-ticket



73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: Chuck K4RGN NC <K4rgn@...>
To: N3FJPSoftwareUsers <N3FJPSoftwareUsers@groups.io>
Sent: Mon, Oct 15, 2018 1:16 pm
Subject: Re: [N3FJPSoftwareUsers] LoTW updates failing

I get the same “The request was aborted. Could not create SSL/TLS secure channel.” It began suddenly this morning. Mine is a Windows 10 machine with the recent fall update installed. I took the time to uninstall TQSL and install the new version 2.4.1, preserving my data in the process. No joy. And like the other guys, I have rebooted without joy. Of course, TQSL standalone is working fine, as is the web access to LoTW using my credentials.

73, Chuck, K4RGN


Re: LoTW updates failing

Chuck K4RGN
 

I get the same “The request was aborted. Could not create SSL/TLS secure channel.” It began suddenly this morning. Mine is a Windows 10 machine with the recent fall update installed. I took the time to uninstall TQSL and install the new version 2.4.1, preserving my data in the process. No joy. And like the other guys, I have rebooted without joy. Of course, TQSL standalone is working fine, as is the web access to LoTW using my credentials.

73, Chuck, K4RGN


Re: LoTW Downloads Failing - My Help Ticket Just Submitted to LoTW Help

Scott Davis
 

Perfect Tony!

Hopefully others will follow your well worded, detailed example.

http://www.arrl.org/lotw-help-ticket

Thanks loads!


73, Scott
N3FJP
 
Serving the Amateur Radio community with contesting and general logging software since 1997.
 
1 Peter 3 vs 15: Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect...
 
 


-----Original Message-----
From: Anthony Hackenberg <anthony.w.hackenberg@...>
To: N3FJPSoftwareUsers <N3FJPSoftwareUsers@groups.io>
Sent: Mon, Oct 15, 2018 12:58 pm
Subject: [N3FJPSoftwareUsers] LoTW Downloads Failing - My Help Ticket Just Submitted to LoTW Help

Hi,

I too am experiencing the problem that DOWNLOADS from LoTW into N3FJP's Amateur Contact Log (ACL) application suddenly started to fail today (10/15/2018).  Of course, they were working fine just a day or two ago.  Since the ARRL LoTW's programming/support staff is in the process of switching over their certificate processing to a more secure ("better"?) method, we are all suspicious that the ARRL's change "broke" some unexpected things and is causing this download problem.  So, pursuant to Scott's (N3FJP) recent suggestion (posted elsewhere in this Group), I just submitted a "Help Ticket" to LoTW (via this URL: http://www.arrl.org/lotw-help-ticket ).

Here's the gist of that LoTW Help Ticket that I just submitted:

TO: ARRL's LoTW Help Ticket
FM: Tony Hackenberg/K4QR
DATE: 12:56 10/15/2018
SUBJ: DOWNLOADS Failing from LoTW into N3FJP's ACL Application
==============================================================
 
Just today (10/15/2018), I started to receive two (2) error messages whenever I try to DOWNLOAD my records from LoTW into my logging program/application [N3FJP's Amateur Contact Log (ACL)].  This downloading process worked fine yesterday (10/14/2018); it's failing today (10/15/2018).  
 
Curiously, I can log onto LoTW via my web browser (Google Chrome) with no problems.  Curiously, I am able to UPLOAD records from ACL to LoTW with no problems.  
 
However, attempts to download records from LoTW via ACL fail repeatedly.  The first error message complains about not being able to create a SSL/TLS secure channel.  While the second one's complaint is that the LoTW responded incorrectly (and then goes on to generically suggest you logon via your browser to see if LoTW servers are up).
 
Since today (10/15/2018) was ARRL LoTW's switch-over to "better" (more secure) certificate processing, I am suspicious that the download failures I am experiencing are tied to this cut-over.  However, I AM RUNNING WINDOWS 10 PROFESSIONAL (and Windows 10 was supposed to be work with your new certificate processing after the cut-over.
 
My configuration:
  HP Laptop (Envy)
  Running Microsoft's Windows 10 Professional (up-to-date)
  N3FJP's Amateur Contact Log application (aka "ACL"; up-to-date)
  Google Chrome (up-to-date; my default browser)
  Microsoft Edge (up-to-date; also installed on this laptop PC)
 
Hopefully, your LoTW programming staff/administrators can quickly investigate and resolve this download problem.
 
73,
Tony/K4QR


Re: LoTW Downloads Failing - My Help Ticket Just Submitted to LoTW Help

Floyd Rodgers
 

I am running version 4.9 of contact log which uses LOTW 1.4 manager to processs uploads/downloads. What version does the current contact log run? and where does the url point for the uploads?


On Monday, October 15, 2018 11:58 AM, Anthony Hackenberg <anthony.w.hackenberg@...> wrote:


Hi,

I too am experiencing the problem that DOWNLOADS from LoTW into N3FJP's Amateur Contact Log (ACL) application suddenly started to fail today (10/15/2018).  Of course, they were working fine just a day or two ago.  Since the ARRL LoTW's programming/support staff is in the process of switching over their certificate processing to a more secure ("better"?) method, we are all suspicious that the ARRL's change "broke" some unexpected things and is causing this download problem.  So, pursuant to Scott's (N3FJP) recent suggestion (posted elsewhere in this Group), I just submitted a "Help Ticket" to LoTW (via this URL: http://www.arrl.org/lotw-help-ticket ).

Here's the gist of that LoTW Help Ticket that I just submitted:

TO: ARRL's LoTW Help Ticket
FM: Tony Hackenberg/K4QR
DATE: 12:56 10/15/2018
SUBJ: DOWNLOADS Failing from LoTW into N3FJP's ACL Application
==============================================================
 
Just today (10/15/2018), I started to receive two (2) error messages whenever I try to DOWNLOAD my records from LoTW into my logging program/application [N3FJP's Amateur Contact Log (ACL)].  This downloading process worked fine yesterday (10/14/2018); it's failing today (10/15/2018).  
 
Curiously, I can log onto LoTW via my web browser (Google Chrome) with no problems.  Curiously, I am able to UPLOAD records from ACL to LoTW with no problems.  
 
However, attempts to download records from LoTW via ACL fail repeatedly.  The first error message complains about not being able to create a SSL/TLS secure channel.  While the second one's complaint is that the LoTW responded incorrectly (and then goes on to generically suggest you logon via your browser to see if LoTW servers are up).
 
Since today (10/15/2018) was ARRL LoTW's switch-over to "better" (more secure) certificate processing, I am suspicious that the download failures I am experiencing are tied to this cut-over.  However, I AM RUNNING WINDOWS 10 PROFESSIONAL (and Windows 10 was supposed to be work with your new certificate processing after the cut-over.
 
My configuration:
  HP Laptop (Envy)
  Running Microsoft's Windows 10 Professional (up-to-date)
  N3FJP's Amateur Contact Log application (aka "ACL"; up-to-date)
  Google Chrome (up-to-date; my default browser)
  Microsoft Edge (up-to-date; also installed on this laptop PC)
 
Hopefully, your LoTW programming staff/administrators can quickly investigate and resolve this download problem.
 
73,
Tony/K4QR


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