The use of the word "download" in this context is a little misleading. What it really is is a "handshake" with LoTW to confirm that the records have been received, after which ACL marks them as sent. Judging from the screen cap it looks like the OP has never "downloaded".
On Sat, 28 Nov 2020 11:49:13 -0500
"AI3KS" <AI3KS.firstname.lastname@example.org> wrote: