Topics

eToken failed to work


Hartmut Schulla
 

Hi!

Today in the night etoken stopped to work. This never happened before.

I restarted the service and the monitor without success.

Only a reboot the machine solved the problem:

 

ERR:2019-11-06 00:40:12.034:eToken transaction timed out.

ERR:2019-11-06 00:40:12.034:Critical dongle error (EToken transaction timed out). Restarting child.

MSG:2019-11-06 00:40:12.034:tc-cast-client shutting down... [1876]

MSG:2019-11-06 00:40:12.035:File transmission 1c359947002c61d0 ended/interrupted: 1 file missing/incomplete

MSG:2019-11-06 00:40:12.035:File transmission 1c359a4e002c629b ended/interrupted: filelist missing/incomplete

MSG:2019-11-06 00:40:12.035:File transmission 1c359a74002c62bd ended/interrupted: filelist missing/incomplete

MSG:2019-11-06 00:40:12.039:Disconnect from announcement channel `TSL-HVS-1', address 224.223.223.223:4711 completed (shutdown)

MSG:2019-11-06 00:40:12.039:Disconnect from data channel `E1H-TPG-4', address 224.223.223.12:5013 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Disconnect from data channel `E1H-TPG-2', address 224.223.223.3:7015 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Disconnect from data channel `E1H-TPG-1', address 224.223.223.3:7013 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Disconnect from data channel `E1H-TPG-1', address 224.223.223.3:7013 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Missed parts of file `goes15.2019.310.000017_geo.nc.bz2' id 5dc2155a002c61c7 from channel `E1H-TPG-4'

MSG:2019-11-06 00:40:12.040:File transmission 1c359a5a002c6291 ended: filelist missing/incomplete

MSG:2019-11-06 00:41:00.624:No reaction from child: Initiating child restart

MSG:2019-11-06 00:41:00.624:Sending signal to kill old child [1876].

MSG:2019-11-06 00:41:00.624:Starting new child...

MSG:2019-11-06 00:41:00.624:Started new child [7364].

MSG:2019-11-06 00:42:00.626:No reaction from child: Initiating child restart

MSG:2019-11-06 00:42:00.626:Sending signal to kill old child [7364].

MSG:2019-11-06 00:42:00.626:Starting new child...

 

Very strange!

Regards

Hartmut


Thorsten Miglus
 

Hi Hartmut,

this is an issue with the USB port. I observed it from time to time. But after installig the newest etoken drive it happend only one time during several months.

Cheers,
Thorsten


On Wed, Nov 6, 2019 at 11:48 AM, Hartmut Schulla wrote:

Hi!

Today in the night etoken stopped to work. This never happened before.

I restarted the service and the monitor without success.

Only a reboot the machine solved the problem:

 

ERR:2019-11-06 00:40:12.034:eToken transaction timed out.

ERR:2019-11-06 00:40:12.034:Critical dongle error (EToken transaction timed out). Restarting child.

MSG:2019-11-06 00:40:12.034:tc-cast-client shutting down... [1876]

MSG:2019-11-06 00:40:12.035:File transmission 1c359947002c61d0 ended/interrupted: 1 file missing/incomplete

MSG:2019-11-06 00:40:12.035:File transmission 1c359a4e002c629b ended/interrupted: filelist missing/incomplete

MSG:2019-11-06 00:40:12.035:File transmission 1c359a74002c62bd ended/interrupted: filelist missing/incomplete

MSG:2019-11-06 00:40:12.039:Disconnect from announcement channel `TSL-HVS-1', address 224.223.223.223:4711 completed (shutdown)

MSG:2019-11-06 00:40:12.039:Disconnect from data channel `E1H-TPG-4', address 224.223.223.12:5013 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Disconnect from data channel `E1H-TPG-2', address 224.223.223.3:7015 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Disconnect from data channel `E1H-TPG-1', address 224.223.223.3:7013 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Disconnect from data channel `E1H-TPG-1', address 224.223.223.3:7013 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Missed parts of file `goes15.2019.310.000017_geo.nc.bz2' id 5dc2155a002c61c7 from channel `E1H-TPG-4'

MSG:2019-11-06 00:40:12.040:File transmission 1c359a5a002c6291 ended: filelist missing/incomplete

MSG:2019-11-06 00:41:00.624:No reaction from child: Initiating child restart

MSG:2019-11-06 00:41:00.624:Sending signal to kill old child [1876].

MSG:2019-11-06 00:41:00.624:Starting new child...

MSG:2019-11-06 00:41:00.624:Started new child [7364].

MSG:2019-11-06 00:42:00.626:No reaction from child: Initiating child restart

MSG:2019-11-06 00:42:00.626:Sending signal to kill old child [7364].

MSG:2019-11-06 00:42:00.626:Starting new child...

 

Very strange!

Regards

Hartmut


Cornish Man
 

Hi

Had the same thing happened to my eToken,  tried different USB ports with the same results. 
Reinstalled Windows and all the drivers and nothing
I couldn't find out what was wrong with it.

Luckily had a spare etoken to use 



On Wednesday, 6 November 2019, 11:50:48 GMT, Thorsten Miglus <thorsten.miglus@...> wrote:


Hi Hartmut,

this is an issue with the USB port. I observed it from time to time. But after installig the newest etoken drive it happend only one time during several months.

Cheers,
Thorsten

On Wed, Nov 6, 2019 at 11:48 AM, Hartmut Schulla wrote:

Hi!

Today in the night etoken stopped to work. This never happened before.

I restarted the service and the monitor without success.

Only a reboot the machine solved the problem:

 

ERR:2019-11-06 00:40:12.034:eToken transaction timed out.

ERR:2019-11-06 00:40:12.034:Critical dongle error (EToken transaction timed out). Restarting child.

MSG:2019-11-06 00:40:12.034:tc-cast-client shutting down... [1876]

MSG:2019-11-06 00:40:12.035:File transmission 1c359947002c61d0 ended/interrupted: 1 file missing/incomplete

MSG:2019-11-06 00:40:12.035:File transmission 1c359a4e002c629b ended/interrupted: filelist missing/incomplete

MSG:2019-11-06 00:40:12.035:File transmission 1c359a74002c62bd ended/interrupted: filelist missing/incomplete

MSG:2019-11-06 00:40:12.039:Disconnect from announcement channel `TSL-HVS-1', address 224.223.223.223:4711 completed (shutdown)

MSG:2019-11-06 00:40:12.039:Disconnect from data channel `E1H-TPG-4', address 224.223.223.12:5013 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Disconnect from data channel `E1H-TPG-2', address 224.223.223.3:7015 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Disconnect from data channel `E1H-TPG-1', address 224.223.223.3:7013 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Disconnect from data channel `E1H-TPG-1', address 224.223.223.3:7013 completed (shutdown)

MSG:2019-11-06 00:40:12.040:Missed parts of file `goes15.2019.310.000017_geo.nc.bz2' id 5dc2155a002c61c7 from channel `E1H-TPG-4'

MSG:2019-11-06 00:40:12.040:File transmission 1c359a5a002c6291 ended: filelist missing/incomplete

MSG:2019-11-06 00:41:00.624:No reaction from child: Initiating child restart

MSG:2019-11-06 00:41:00.624:Sending signal to kill old child [1876].

MSG:2019-11-06 00:41:00.624:Starting new child...

MSG:2019-11-06 00:41:00.624:Started new child [7364].

MSG:2019-11-06 00:42:00.626:No reaction from child: Initiating child restart

MSG:2019-11-06 00:42:00.626:Sending signal to kill old child [7364].

MSG:2019-11-06 00:42:00.626:Starting new child...

 

Very strange!

Regards

Hartmut


Heiko Schellhorn
 

Hi


Today in the night etoken stopped to work. This never happened before.
Did you update your Tellicast-Software ?
If you use Linux and when the Tellicast client software (version 2.14.5) is used in combination with the Safenet drivers this may help you.

https://www.eumetsat.int/website/home/News/DAT_4451027.html

Best wishes

Heiko
--
---------------------------------------------------------------------------

Dipl. Inf. Heiko Schellhorn

University of Bremen Room: NW1-U 2065
Inst. of Environmental Physics Phone: +49(0)421 218 62091
P.O. Box 33 04 40 Fax: +49(0)421 218 62070
D-28334 Bremen Mail: mailto:schell@...
Germany www:
http://www.iup.uni-bremen.de/~schell
http://www.sciamachy.de
http://www.esa-ghg-cci.org

Wer die Wahrheit nicht weiß, der ist bloß ein Dummkopf. Aber wer
sie weiß und sie eine Lüge nennt, der ist ein Verbrecher.
( Berthold Brecht )


Hartmut Schulla
 

Yes!
I use the latest versions, distributed via Eutelsat OTA, of eToken (Safenet) und Tellicast.
Regards
Hartmut

-----Ursprüngliche Nachricht-----
Von: MSG-1@groups.io [mailto:MSG-1@groups.io] Im Auftrag von Heiko Schellhorn
Gesendet: Mittwoch, 6. November 2019 13:01
An: MSG-1@groups.io
Betreff: Re: [MSG-1] eToken failed to work

Hi


Today in the night etoken stopped to work. This never happened before.
Did you update your Tellicast-Software ?
If you use Linux and when the Tellicast client software (version 2.14.5)
is used in combination with the Safenet drivers this may help you.

https://www.eumetsat.int/website/home/News/DAT_4451027.html

Best wishes

Heiko
--
---------------------------------------------------------------------------

Dipl. Inf. Heiko Schellhorn

University of Bremen Room: NW1-U 2065
Inst. of Environmental Physics Phone: +49(0)421 218 62091
P.O. Box 33 04 40 Fax: +49(0)421 218 62070
D-28334 Bremen Mail: mailto:schell@...
Germany www:
http://www.iup.uni-bremen.de/~schell
http://www.sciamachy.de
http://www.esa-ghg-cci.org

Wer die Wahrheit nicht weiß, der ist bloß ein Dummkopf. Aber wer
sie weiß und sie eine Lüge nennt, der ist ein Verbrecher.
( Berthold Brecht )