Technical Glitches
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John Dennis
The Wonders of Technology Folks, we have a couple of technical hitches in our computer systems at the moment. Firstly: when attempting to renew your (or apply for) membership online, after pressing "Continue" to go to SecurePay to make your payment the screen goes white and nothing happens. This seems to be happening more often than not at the moment. I have raised a support ticket with SecurePay. If this happens to you, try again another day (or wait for an announcement) Secondly: Some customers of the online shop are reporting they are unable to checkout. Often seen with an error saying the address is incomplete. This affected five or six customers last week - there may be more. The fix seems to require contacting the online shop support team - nothing you or I can do. If this happens to you please let us know either via FB, the shop "Contact Us" page, or email to sales. Apologies for these. John Dennis
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Petan
Hi John,
What is the situation with online renewals as per your remarks below, system ok now or wait to a public email here that all is ok?
Thanks Peter Cokley
From: LRRSA@groups.io <LRRSA@groups.io> On Behalf Of John Dennis
Sent: Saturday, 30 May 2020 1:51 PM To: LRRSA@groups.io Subject: [LRRSA] Technical Glitches
The Wonders of Technology
Firstly: when attempting to renew your (or apply for) membership online, after pressing "Continue" to go to SecurePay to make your payment the screen goes white and nothing happens. This seems to be happening more often than not at the moment. I have raised a support ticket with SecurePay. If this happens to you, try again another day (or wait for an announcement) Secondly: Some customers of the online shop are reporting they are unable to checkout. Often seen with an error saying the address is incomplete. This affected five or six customers last week - there may be more. The fix seems to require contacting the online shop support team - nothing you or I can do. If this happens to you please let us know either via FB, the shop "Contact Us" page, or email to sales.
Apologies for these.
John Dennis
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John Dennis
Peter, All, The situation with subscription payments now appears to have been resolved. John Dennis
On Mon, 1 Jun 2020 at 13:35, Petan <yahoomail@...> wrote:
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Petan
Hi John,
Worked ok just now.
Cheers Peter Cokley
From: LRRSA@groups.io <LRRSA@groups.io> On Behalf Of John Dennis
Sent: Monday, 1 June 2020 1:54 PM To: LRRSA@groups.io Subject: Re: [LRRSA] Technical Glitches
Peter, All,
The situation with subscription payments now appears to have been resolved.
John Dennis
On Mon, 1 Jun 2020 at 13:35, Petan <yahoomail@...> wrote:
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Iain
John,
I don’t think I got notification of the link to the PDF version of the latest Light Railways. Was it sent can you resdend.
Cheers
Dr Iain Stuart
P.O. Box 2397 Burwood North, 2134 NSW, Australia
Ph (02) 97010191 Mb 0413 380116
Iain_Stuart@...
From: LRRSA@groups.io <LRRSA@groups.io> On Behalf Of John Dennis
Sent: Saturday, 30 May 2020 1:51 PM To: LRRSA@groups.io Subject: [LRRSA] Technical Glitches
The Wonders of Technology
Firstly: when attempting to renew your (or apply for) membership online, after pressing "Continue" to go to SecurePay to make your payment the screen goes white and nothing happens. This seems to be happening more often than not at the moment. I have raised a support ticket with SecurePay. If this happens to you, try again another day (or wait for an announcement) Secondly: Some customers of the online shop are reporting they are unable to checkout. Often seen with an error saying the address is incomplete. This affected five or six customers last week - there may be more. The fix seems to require contacting the online shop support team - nothing you or I can do. If this happens to you please let us know either via FB, the shop "Contact Us" page, or email to sales.
Apologies for these.
John Dennis
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John Dennis
I have resent your email Iain. John
On Fri, 12 Jun 2020 at 09:04, Iain <iain_stuart@...> wrote:
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Geoff WALLACE <gwallace@...>
Hello John,
toggle quoted messageShow quoted text
I did not receive the link either? ——————————————————————— Geoff WALLACE Melbourne Victoria Australia
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John Dennis
Resent, Geoff john
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Iain
Thanks John
Cheers
Dr Iain Stuart
P.O. Box 2397 Burwood North, 2134 NSW, Australia
Ph (02) 97010191 Mb 0413 380116
Iain_Stuart@...
From: LRRSA@groups.io <LRRSA@groups.io> On Behalf Of John Dennis
Sent: Friday, 12 June 2020 10:26 AM To: LRRSA@groups.io Subject: Re: [LRRSA] Technical Glitches
I have resent your email Iain.
John
On Fri, 12 Jun 2020 at 09:04, Iain <iain_stuart@...> wrote:
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