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Stoner Creek Issue


Robert Herrick
 

I corresponded with Steffen at Stoner Creek and wound ordering one of his conversion motors. That was in May. Sent him an email last week asking for the status of my order since I paid for the motor and have not received a response. It's taken him a few days to respond in the past, but not this long. Have I managed to find another problem child in addition to Wayne at Loco Doc?

Bob Herrick


Mike Chamberlain
 

I also ordered a motor kit around the same time . I e-mailed him last week and he responded the next day . He's still waiting on motors and said 3-4 weeks out . I'll give him till the end of July and ask again . ......Mike


Robert Herrick
 

Thanks, Mike. I'll do the same.

Bob


Dale Buxton
 

Bob,
In this new era of the COVID-19 virus this is just another obstacle in the road for ordering items from the EU.  Take this as an example. The SB Modellbau web site says that there can be an 8-12 week delivery time at present. If you have watched CNN International at all during the last 4 months it keeps saying that the international postage system in Germany is being slowed down due to COVID-19. I work for UPS. I Happen to know because of my connection to UPS for a fact, that DHL has the exclusive international postal contract with the German Post Office. This is something that drives UPS Corporate up the walls. LOL. Also take into consideration that Faulhaber produces motors in production lots. If Steffen did not have the particular motor for your conversion in stock. He has to to wait for it to go into production. Steffen and SB Modellbau both share the same supply chain problems. The last motor I ordered from SB Modellbau took around 8+ weeks turn around to get to me. I ordered it in late May and it arrived in early August. So it was pretty much right on schedule! I met Steffen once when I worked at the old Caboose Hobbies in Denver. He seemed like a pretty stand up guy to me. All I can say to you is that I implore you to be patient. 

Dale Buxton

On Mon, Jun 29, 2020 at 1:46 PM Robert Herrick <rdherrick@...> wrote:
I corresponded with Steffen at Stoner Creek and wound ordering one of his conversion motors. That was in May. Sent him an email last week asking for the status of my order since I paid for the motor and have not received a response. It's taken him a few days to respond in the past, but not this long. Have I managed to find another problem child in addition to Wayne at Loco Doc?

Bob Herrick


John Stutz
 

Robert

I will second Mike and Dale regarding current shipping delays.  I have an order coming from Tramfabrik, shipped from England on 5/18, with delivery estimated at 4-20 days.  It is now 42 days and still counting.   Closer to home, it took a month for a shipment to reach me from Sherline,, and they are less than half the state away. Only to be expected, given current events.

John Stutz


Robert Herrick
 

I understand the delays in shipping due to the pandemic, especially from overseas, and production schedules and challenges. Steffen's lack of a response concerned me. Not especially worried about anything, just asking the question since I don't know the guy.

Thanks for all the responses.

Bob


bassb04011
 

He’s usually pretty responsive, hope all is well over there.
Brian 


On Jun 29, 2020, at 7:28 PM, Robert Herrick <rdherrick@...> wrote:

I understand the delays in shipping due to the pandemic, especially from overseas, and production schedules and challenges. Steffen's lack of a response concerned me. Not especially worried about anything, just asking the question since I don't know the guy.

Thanks for all the responses.

Bob


Mark Kasprowicz
 

Hmmm. That pretty much echoes my recent experiences. One example (the worst)

Parcel receievd by USPS in NY on 6th April. Destination England.
Tracking showed it ready for international departure 8th April then......
Arrives in Chicago on 11th May.... Progress made is about 40 miles per day ------in the wrong direction!
Tracking shows it ready for international departure 13th May then......
Letter received from Royal Mail on 19th June to say that the parcel had arrived but they wanted approx $35.00 for duty and handling. (I suppose if they'd held onto it longer they could have handled it more and hiked the charge.) The Bastards.
Was tempted to tell them to stick their charges where the sun doesn't shine but to my eternal shame I capitulated and coughed up.
But I did learn that certain classes of mail are loaded into containers bound overseas but the container only gets loaded onto the plane when it's full!

Mark K
Oxon England.


Mark Kasprowicz
 

Was it a Denver convention (2004?) that the organisers put Steffen Stoner and Wayne Locodoc next to each other in the vendors hall? Does anyone know whether they acknowledged each other let alone spoke?

Mark K


Dale Buxton
 

Mark, 
From what I can tell from my work at UPS and from items I've ordered from China and and the EU and items I've sent to the EU. San Francisco and Chicago are the main arrival and departure US Customs centers for international air-post parcels. Sometimes my air packages from China go through  San Fran and sometimes they go through Chicago. If they do go through Chicago they more often than not stay there for a week or more. I ordered an IR thermometer from China on March 4th this year. Weeks went by and it never showed up! I cancelled the order. Then, in last week of May it showed up! It had been lost most of that time in Chicago! When a package comes to me via surface from China. It almost always goes through Long Beach or the Port of Los Angeles and it has been taking less time to get to me for some reason.
Why the airports at Los Angeles and New York and Miami are not part of the larger US Customs footprint is hard for me to understand other than it is a government bureaucracy. Denver is supposed to be an International Customs hub. But, from what I've seen, the stuff they handle was forwarded out of Chicago and San Fran. Here's the funny thing. British Air and Lufthansa are still doing international flights to Denver. B.A. from London and Luft. from Frankfurt. But there are no passengers on those planes at present. It's all Air Cargo! We are living in strange times!

Dale Buxton

On Tue, Jun 30, 2020 at 1:42 AM Mark Kasprowicz <marowicz@...> wrote:
Hmmm. That pretty much echoes my recent experiences. One example (the worst)

Parcel receievd by USPS in NY on 6th April. Destination England.
Tracking showed it ready for international departure 8th April then......
Arrives in Chicago on 11th May.... Progress made is about 40 miles per day ------in the wrong direction!
Tracking shows it ready for international departure 13th May then......
Letter received from Royal Mail on 19th June to say that the parcel had arrived but they wanted approx $35.00 for duty and handling. (I suppose if they'd held onto it longer they could have handled it more and hiked the charge.) The Bastards.
Was tempted to tell them to stick their charges where the sun doesn't shine but to my eternal shame I capitulated and coughed up.
But I did learn that certain classes of mail are loaded into containers bound overseas but the container only gets loaded onto the plane when it's full!

Mark K
Oxon England.