- Praise report for a manufacturer
Re: Praise report for a manufacturer
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Great service! Thanks for the stories guys.
I just wanted to relate the most recent experience I had with one of our manufacturers AND the USPS.
On Tuesday evening, the 26th of January, I was assembling several packages of Kadee 714 couplers. I opened one package and dumped the contents out and all that came out were 5 trip pins, 4 screws, and the capsule of springs. "Well, that kinda stinks", I said to my wife, and I looked up Kadee's website and sent them an email through their website right then, at about 20 minutes after 6 PM:
I just opened a package of your #714 HOn3 couplers and all that was in the package was the instruction sheet, 4-trip pins, 4-mounting screws, and the capsule of springs...no couplers! I can't say for sure when I or where I bought these, but I think I bought them in Louisville, KY in May of 2018. The package was unopened, undamaged, and has a ©️2003 on it.
Thanks & regards,"
I of course included my address and a quick photo of the contents and the package. I never got a response from them, until today. The response was a small USPS First Class package containing the missing coupler sprues (4).
I have to say that was a very nice surprise and wanted to relate it to you all. I am VERY pleased with Kadee!!! And the USPS for that matter, as Kadee would have mailed the package on Wednesday and I got it today, Saturday, from Oregon!!
Modeling the White Pass & Yukon Route in HOn3
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