Re: LocoDoc

Lee Gustafson


Thank you for the reply. I appreciate and respect your investment in Sierra Scale Models. Running a cottage industry business is difficult at best and the contribution to the hobby is often not supported or profitable. Thank you for your hard work.

Your experience and frustration with your Bachmann Shays is all to common. The plastic used for the gears and the way they are installed guaranteed failure. Bachmann’s response or lack of response, repair and parts is sad as well as frustrating. I don’t know if NWSL has replacement gears or if The Shay Fixer has parts to repair and upgrade your models. In either case the problem is with Bachmann and the Chinese factory and they should make it right.

With regard to Wayne I’m concerned about all aspects of his health and ability to conduct business. Communication was not good and I did not want to threaten the actions I outlined. I wish him well. I agree that anyone during business with him should confirm he has parts in stock and can perform any work in a timely manner. I really don’t think he is a thief. I truly think he is dealing with other issues. Take care, be well, be safe and enjoy retirement.

Lee Gustafson 

On May 7, 2020, at 10:05 AM, "Climax@..." <Climax@... wrote:

I have owned and operated since 1986.  At times I get behind but try very hard to get caught up within days at max or give a full refund with an explanation of why I am doing it.  I have had maybe one or two customers that got delayed as I waited for castings or what ever but I keep them posted. It doesn't appear Locodoc is doing that at all.  I did have one similar situation with Mr. Hoffman who makes small HOn3 locomotives and cars out of brass.  It took nearly 2 1/2 years to get the product from him and by then I was so disinterested I threw it in a drawer and finally sold it on ebay just to end looking at it.  So I feel your frustration.  

I am a model railroader myself as you an see in the pictures.  I did this in about 2 years at my home in Florida after i retired.

I have an ongoing problem right now with Bachmann Industries.  I had purchased 10 of their 2 and 3 truck Shays and Climax locomotives, and had only test ran them on a 3 foot piece of track on my desk, when they first came out.  I put them back in their boxes until I retired and could build a layout.  When I got them out again none of them would move but the DCC worked fine.  It was something in the drive system, probably a plastic gear cast on a metal shaft that was slipping.  Poor engineering .  The gear should have been cast on a shaft only if the shaft had been knurled.  Well 3 years ago I returned them from Florida to Bachmann industries.  They didn't have repair parts at that time, so they sent them back not repaired.  This last November I sent them all back in again, in the same box and have not heard a word from them yet  I just sent them an email.  In that Bachmann had appeared to turn their reputation around I made a very large investment to operate DCC with good looking locomotives other than Brass.  I have been very disappointed.  If they ignore the problem of fixing this product I would assume that would open them up for a class actions suit.  But they as a corporation have lawyers who will ignore the suit and say they are out of warrantee.  So no matter what we are screwed.

Dave  MMR#200
SSR President
Mason 32d
Most importantly:  Retired! hahahha

-----Original Message-----
From: "Lee Gustafson via"
Sent: May 7, 2020 10:08 AM
Subject: Re: [HOn3] LocoDoc

DB who are you? What cottage industry do you represent?

Lee Gustafson 

On May 7, 2020, at 7:54 AM, "Climax@..." <Climax@... wrote:

Very few cottage industry operations start out wit the intent to defraud anybody out of the value of anything.  Being a cottage industry usually means that you are the full boss, in other words you do the advertising, receive orders, get materials, produce something, pack it all up with instructions, take it to get shipped, and start on the next order.  The one things as a cottage industry is they dont have the ability nor resources to mass produce any particular item and store it for God only knows how long or let the stock go dead on the shelf.  They just cannot afford it.  Yes, I have had my problems but in most every case patience is a virtue and they come through.  You might get mad at the delay for your instant gratification fix but life is what it is.  Getting upset and making threats of legal action and involving the USPS only meets with more resistance.  Put yourself in the sellers shoes for once and think about this.  You have two customers, the first wants a dodad and the second wants a dodad too.  You get the order and then order the parts to manufacture the dodad.  The part comes from China and you must order the part.  You do that and it takes a month to get it on the slow boat from China.  In the mean time you are trying to fill other orders at the same time.  You fill the easy orders first to get them out of the way, then move on to the harder orders trying to make everyone happy.  Mean while the two orders for a dodad sit there waiting for delivery of the part needed,.  One of the customers starts writing to you wanting to know this or that.  You do your best to answer him but he keeps on pestering you.  Soon you grow so tired you just stop answering his now threatening and insulting letters.  The second person just sits patiently and waits.  Finally the parts arrive from China and you start manufacturing only to find out China changed the part!  Geesh, the first guy who ordered is now involving the USPS.  You now start to change things and it takes time because you are still getting other orders too.  You get sick, injured, or move.  That all takes time.  You finally get things in order, have redesigned the new part and have it ready to go.  You manufacture the parts and the second order goes out first because he was a gentleman and had patience to let you do your job.  The first person, being the jerk he was to you gets his second.  Why didn't you send him his money back, because it was invested in the Dodad part that was ordered from China and you could not afford to just let it sit on the shelf for God only knows how long.  Cottage industries are not corpoartions with the ability to have a warehouse and accept losses.  In most cases the slightest ripple will shut them down and its usually run not to make a huge profit, but more to stay busy, as an extension of a hobby, or just the love of doing something.  If you want instant gratification and fast service 100% of the time, go with the major manufactures and stay away from Cottage Industries.  If you feel adventuresome, are asking for the unusual, and have patience, go with the cottage industries.  Your not dealing with a corporation, you are dealing with and individual who may have bit off more than he can chew all at once.

-----Original Message-----
From: "Lee Gustafson via"
Sent: May 7, 2020 6:50 AM
Subject: Re: [HOn3] LocoDoc

FWIW, I agree with Lawrence, buyer beware. I had to threaten to sue Wayne and bring charges of postal fraud in order to resolve my issue. I will say and post no more on Wayne or this topic. I consider this topic closed. 

Lee Gustafson 

On May 7, 2020, at 4:18 AM, Lawrence Wisniewski via <lwreno@...> wrote:

Wayne has a long history of getting a lot of people upset with him.  At one time he offered health problems as a reason for his unreliability.  Over the years, I tried to do business with him three different times.  Only one attempt was successful.  The last time he knee jerked some lies at me in an effort to get me off his ass.  That worked, and I have never gone back.  Some of his antics have lead to near lynch mob formation responses on line and it seemed like he was aware of what he was doing and would make an effort to clean up his act.  It never seems to last however.  With him it's definitely buyer beware.

-----Original Message-----
From: Lee Gustafson via <bagustaf@...>
Sent: Wed, May 6, 2020 4:53 pm
Subject: Re: [HOn3] LocoDoc

My recent business experience with Wayne took many emails and phone calls over several months to reach conclusion. I believe he is in the process of moving and may have health issues. The Covid 19 issue may have added to his present situation and work load.

Lee Gustafson 

On May 6, 2020, at 2:59 PM, Steen Mortensen <steenerik@...> wrote:

Spoke to him last September at the convention and tried to order kits, he would not commit,
Sounded like decreasing business unfortunately. Have not heard from him since.
Sent from Mail for Windows 10
From: Robert Herrick
Sent: Wednesday, May 6, 2020 2:29 PM
Subject: [HOn3] LocoDoc
Has anyone done business lately with Wayne at LocoDoc? I spoke to him on the phone the end of March and ordered one of his conversion kits, but heard nothing since. I left a voicemail the other day with my phone and email, but have heard nothing. Maybe he's sheltering in place at home.

Bob Herrick

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