On Wed, Mar 24, 2021 at 04:35 PM, <fimmgfc@...> wrote:

i think that a very big and red warning must be put in the instruction: "if a payment list, with more of 100 members, will be downgraded you will lost everything!"

That wouldn't be necessary if you reported the bug and Mark fixed it.  If you don't report it, then you're allowing another owner to run into the same situation.

Duane
--
The Groups.io Help Center includes the Owners Manual and Members Manual.
They can be browsed online or downloaded as PDF files.

Yes, there is a very big bug in the platform! I had to create another group ed transfer there all the members. I lost all my file. Now i payed a yearly subscription with the new list, but i think that a very big and red warning must be put in the instruction: "if a payment list, with more of 100 members, will be downgraded you will lost everything!".
thank yoy
fimmgfc

On Wed, Mar 24, 2021 at 12:57 PM, W3UR Bernie McClenny wrote:

All this and he can see who the members are and their email address and the number of people on the mailing list.

Can please someone help?

Every message sent by members and distributed to members of the group via email will have the senders email address in it, just the nature of email lists.  He could also see them if he's an owner (or moderaor with the proper permissions set.)

Anyone can see how many members there are by looking at the Home page of the group, even if they're not a member.

BTW, there is a separate Settings page for each group and subgroup.

Duane
--
The Groups.io Help Center includes the Owners Manual and Members Manual.
They can be browsed online or downloaded as PDF files.

On Wed, Mar 24, 2021 at 05:57 PM, W3UR Bernie McClenny wrote:

I am new to groups.io and started a paid subscription mailing list. Unfortunately one of my subscribers tells me he can see all members information. I have a mainlist and then two sub groups.

I have already gone to Admin:Settings:Privacy and changed “Member List Visibility” to "Owners Only”.

I also changed Admin:Settings:Premium & Enterprise Features “Member Directory” “Permissions” to “Member Directory is disabled”

All this and he can see who the members are and their email address and the number of people on the mailing list.

Which group have you made changes on and which one is your subscriber talking about? The main group or your subgroups?  Each one is independent and you will need to make changes on each.

Andy

Hello
I am new to groups.io and started a paid subscription mailing list. Unfortunately one of my subscribers tells me he can see all members information. I have a mainlist and then two sub groups.

I have already gone to Admin:Settings:Privacy and changed “Member List Visibility” to "Owners Only”.

I also changed Admin:Settings:Premium & Enterprise Features “Member Directory” “Permissions” to “Member Directory is disabled”

All this and he can see who the members are and their email address and the number of people on the mailing list.

Can please someone help?

Thank you,
Bernie

Bernie McClenny, W3UR

Editor of: The Daily DX (1997-2021)
The Weekly DX (2001-2021)
How's DX? (1999-2021)

Two week trial -
http://www.dailydx.com/free-trial-request/
https://twitter.com/dailydx
410-489-6518

Rosemary,

I have checked the Activity log again. There is nothing from this
member. I have checked the group address she has typed (which she ccd
to me) and it is correct.

I don't know what to tell you. Those two facts don't go together. There must be something we've missed.

For example, if she was posting from an address which is being logged, but which you don't recognize as being her.

See if you can get her to try once more, and when her message "bounces back" forward that bounce message on to you. The bounce message should have a sentence that explains why her message is being sent back.

She has given up trying and I think I have too. Why does everything
have to be so complicated!

It shouldn't be, and I don't think it is for most people most of the time. But that's no comfort for you or your member.

Shal

On Tue, Mar 23, 2021 at 03:31 PM, <fimmgfc@...> wrote:

Every time, after clicked on "+ upgrade", in the next screen, when i clik on the green botton of "upgrade with yearly billing" in the Premium Plan, it appears the screen below. It's like a infinite loop.

I think you may have uncovered a bug.  Since this situation is fairly new, not many people have had a chance to see how things operate.  From your description, it sounds like you'd have to reduce the number of members below 100 before you could upgrade again.  That would be a pain, but also shouldn't be happening from what I've read.  You should report it on the beta group using the #bug hashtag including details, especially your last message.  You'll need to join the group if you're not already a member.

Duane
--
The Groups.io Help Center includes the Owners Manual and Members Manual.
They can be browsed online or downloaded as PDF files.

Thank you for your help, but i've just tried many times to upgrade the group following the procedure in your mail. Every time, after clicked on "+ upgrade", in the next screen, when i clik on the green botton of "upgrade with yearly billing" in the Premium Plan, it appears the screen below. It's like a infinite loop. It seems that, since the group is locked, i can do nothing more, neither to upgrade it.  
Hoping to be able to unlock and upgrade my group, i'm waiting for your help. Thanks
fimmgfc

Thank you, Andy and Shal, for your help, which I really appreciate.  I am a bit bemused by all the explanations as I don't understand all the technicalities - plus address, From, etc. (sorry!).  I have checked the Activity log again.  There is nothing from this member.  I have checked the group address she has typed (which she ccd to me) and it is correct.  

She has given up trying and I think I have too.  Why does everything have to be so complicated!

On Tue, Mar 23, 2021 at 03:20 PM, Kathy Crouch wrote:

I have the wrong email address for some of my groups how can I fix this?

you can change the email address you are subscribed to a group with in your Account. Groups.io will send a confirmation email to the 'old' account which you will need to respond to in order to complete the change.

Andy

I have the wrong email address for some of my groups how can I fix this?

On Tue, Mar 23, 2021 at 10:40 AM, <fimmgfc@...> wrote:

There are no instruction in the help center.

Sorry, I should have added that details are provided in the Owner's Manual

Andy

On Tue, Mar 23, 2021 at 10:40 AM, <fimmgfc@...> wrote:

I want to upgrade it, payinng an annual plain,

Look at your Admin menu and select the +Upgrade option  (Admin > +Upgrade)





and then on the next page use the button. You can select the upgrade options you want from there.

Andy

Thank you for the answer.
Really, my group now has 113 members and so it was locked when my mounthly plain expired, it becomes bigger than I thought.
I want to upgrade it, payinng an annual plain, but it is not possible, every operation is locked, there is only a red button still ready: "delete the group". There are no instruction in the help center. There is not a "unlocked" button. It meens that I have to delete my group and tansfer it in other platform?
thank you fimmgfc

On Mon, Mar 22, 2021 at 12:05 PM, <fimmgfc@...> wrote:

Why my group is locked amd how can i unlock it?

A group can be locked and unlocked in Admin > Settings using the Lock Group button.  See the section in the Owner's Manual about locking and unlocking groups groups.

Also, If a group created after Monday, February 8th, 2021 at 9am Pacific Time upgrades to premium, gains more than 100 members, and then later downgrades back to free, the group will be locked until the member list is reduced to 100 members.  See https://beta.groups.io/g/main/message/27191 for more details on that.

Andy

Why my group is locked amd how can i unlock it?
fimmgfc

FYI, this should now work, https://beta.groups.io/g/main/message/28802

Duane
--
The Groups.io Help Center includes the Owners Manual and Members Manual.
They can be browsed online or downloaded as PDF files.

On Fri, Mar 19, 2021 at 12:14 PM, Osbert Lancaster wrote:

Andy - thanks for the workaround, I'll do that! I'll also post a feature request.

A request was made on Beta last year so you could add to that or maybe create a new one referring to the old one.

Andy

Andy - thanks for the workaround, I'll do that! I'll also post a feature request.

Cheers

Osbert