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Re: group locked

Andy Wedge
 

On Tue, Mar 23, 2021 at 10:40 AM, <fimmgfc@...> wrote:
There are no instruction in the help center.
Sorry, I should have added that details are provided in the Owner's Manual

Andy


Re: group locked

Andy Wedge
 

On Tue, Mar 23, 2021 at 10:40 AM, <fimmgfc@...> wrote:
I want to upgrade it, payinng an annual plain,
Look at your Admin menu and select the +Upgrade option  (Admin > +Upgrade)





and then on the next page use the button. You can select the upgrade options you want from there.

Andy


Re: group locked

fimmgfc@...
 

Thank you for the answer.
Really, my group now has 113 members and so it was locked when my mounthly plain expired, it becomes bigger than I thought.
I want to upgrade it, payinng an annual plain, but it is not possible, every operation is locked, there is only a red button still ready: "delete the group". There are no instruction in the help center. There is not a "unlocked" button. It meens that I have to delete my group and tansfer it in other platform?
thank you fimmgfc


Re: group locked

Andy Wedge
 

On Mon, Mar 22, 2021 at 12:05 PM, <fimmgfc@...> wrote:
Why my group is locked amd how can i unlock it?
A group can be locked and unlocked in Admin > Settings using the Lock Group button.  See the section in the Owner's Manual about locking and unlocking groups groups.

Also, If a group created after Monday, February 8th, 2021 at 9am Pacific Time upgrades to premium, gains more than 100 members, and then later downgrades back to free, the group will be locked until the member list is reduced to 100 members.  See https://beta.groups.io/g/main/message/27191 for more details on that.

Andy


group locked

fimmgfc@...
 

Why my group is locked amd how can i unlock it?
fimmgfc


Re: How to repeat a Calendar event on the LAST Friday of the month? #help

Duane
 

FYI, this should now work, https://beta.groups.io/g/main/message/28802

Duane
--
The Groups.io Help Center includes the Owners Manual and Members Manual.
They can be browsed online or downloaded as PDF files.


Re: How to repeat a Calendar event on the LAST Friday of the month? #help

Andy Wedge
 

On Fri, Mar 19, 2021 at 12:14 PM, Osbert Lancaster wrote:
Andy - thanks for the workaround, I'll do that! I'll also post a feature request.
A request was made on Beta last year so you could add to that or maybe create a new one referring to the old one.

Andy


Re: How to repeat a Calendar event on the LAST Friday of the month? #help

Osbert Lancaster
 

Andy - thanks for the workaround, I'll do that! I'll also post a feature request.

Cheers

Osbert


Re: How to repeat a Calendar event on the LAST Friday of the month? #help

Andy Wedge
 

On Fri, Mar 19, 2021 at 11:24 AM, Osbert Lancaster wrote:
Trying to set up a recurring meeting on the last Friday of the month. But the only option seems to be either the fourth or fifth Friday. I don't want the fourth Friday! If I select the fifth Friday, the event is only created when there are five Fridays in the month - I was hoping Groups.io might interpret the fifth as 'last'!
Unfortunately there doesn't seem to be an easy way to do this and a 'last' selection is not available when selecting the repetition.  The only way I've found of quickly getting events in a calendar on a 'last' day is to (using your requirements):
  • Create a repeating monthly event starting on a 4th Friday (which will be the last Friday for some months)
  • On the months where there is a 5th Friday, edit the event, change the date and save for 'The Event Only'

From the current date to the end of 2021 you should need to move 3 events.

Regards
Andy


How to repeat a Calendar event on the LAST Friday of the month? #help

Osbert Lancaster
 

Trying to set up a recurring meeting on the last Friday of the month. But the only option seems to be either the fourth or fifth Friday. I don't want the fourth Friday! If I select the fifth Friday, the event is only created when there are five Fridays in the month - I was hoping Groups.io might interpret the fifth as 'last'!

Any solution to this problem? Thanks!


Re: UNABLE TO POST

 

Andy,

If I understand correctly, Groups.io doesn't use the "From:" address
to tell who you are.
I believe it does.

For example, my subscribed address in this group has a "plus address"
part in it. (Name+stuff @ domain.com) I can send emails that are
"From:" that address, but Groups.io sees through it and realizes that
my message actually was sent from an address without the "plus"
component, so it rejects it.
I'm not entirely sure about "I can send emails that are "From:" that address" -- does Gmail actually put the plus component in the outbound From field? If so I don't know how you told Gmail to do that (pick a specific one of your + addresses). What information I could find about the feature doesn't describe it for outbound use.

If your message was sent from address without the plus component then it would be properly rejected as not a subscribed address, based solely on the content of the From field. As I think you know, you can fix that by adding an Email Alias without the plus part.

You need to examine all the email headers.
I believe the From field is sufficient -- but you do need to see all of it. Some email interfaces default to showing you only the Display portion, and that's not enough. You need to see the full address so that you can ignore any display part that might be present.

Regardless, it should show up in the Activity log, so that is where
Rosemary should look.
Agreed.

Shal


Re: UNABLE TO POST

Andy
 

If I understand correctly, Groups.io doesn't use the "From:" address to tell who you are.  It uses one of the other (hidden) fields in the email header.  Normally they are the same, but sometimes they are not.

For example, my subscribed address in this group has a "plus address" part in it.  (Name+stuff @ domain.com)  I can send emails that are "From:" that address, but Groups.io sees through it and realizes that my message actually was sent from an address without the "plus" component, so it rejects it.

Anyway -- I want to suggest that the member in question MIGHT be sending emails that are labeled as "From:" an address that differs from the actual email account that sent it.  You need to examine all the email headers.

Regardless, it should show up in the Activity log, so that is where Rosemary should look.  If it's not in the Activity log, it probably was not sent to the group's address.

Andy


Re: Sub-group members

Andy Wedge
 

On Thu, Mar 18, 2021 at 05:58 PM, Andy Wedge wrote:
Just make them restricted membership in Admin > Settings:
I should have added a reference to the relevant section in the Owner's Manual.

Andy


Re: Sub-group members

Andy Wedge
 

On Thu, Mar 18, 2021 at 05:47 PM, Trevor Clarke wrote:
How can I stop members of a subgroup from joining another of our sub-groups? I have searched FAQ and cannot find anything relevant. Thanks
Just make them restricted membership in Admin > Settings:




Andy


Sub-group members

Trevor Clarke
 

How can I stop members of a subgroup from joining another of our sub-groups? I have searched FAQ and cannot find anything relevant. Thanks


Re: Welcome to Group_Help@groups.io

Kerim
 

Shal

> No one can log you out. Well, maybe Groups.io could, but no one here in
> Group_Help has that capability.

Please note I wrote one word 'someone', not 'someone in this group'. So I am sorry for not being clearer earlier.
In other words, I guess an io privileged 'someone' heard of my problem here and he likely tried to help.

> Maybe you succeeded in following someone's advice to clear your browser
> cookies? That would log you out.

Actually, I did nothing. I just opened the io page to find out that I was logged out.
For instance, I am over 70, so I am not in a hurry anymore :)

> You don't have to be logged in for these to be effective.
> Those keyboard shortcuts /might/ fix that. Certainly easy enough to try.

I followed your advice and re-tried these two keyboard shortcuts:
Ctrl+F5 refreshes the webpage.
Ctrl+Shift+R does nothing.

> That is also possible. As I recall IE11 was a lot better than some of
> the prior versions, but still it is obsolete.
> You might try either Chrome or Firefox. I believe either will run just
> fine on Win7. I've used Firefox since WinXP and earlier, and it has
> often worked where IE would not.

I agree with you.

Kerim

On Thursday, March 18, 2021, 07:53:53 AM GMT+2, Shal Farley <shals2nd@...> wrote:


Kerim,

> It happened that someone, with the intention of helping me, logged me
> out after I presented my problem in this group (since I wasn't able
> doing it).

No one can log you out. Well, maybe Groups.io could, but no one here in
Group_Help has that capability.

Maybe you succeeded in following someone's advice to clear your browser
cookies? That would log you out.

> I am afraid that it is too late for me to use keyboard shortcuts as
> Ctrl+F5 and Ctrl+Shift+R.

You don't have to be logged in for these to be effective.

> But in vain, I tried logging in :( Also, the "Email me a link to log
> in" is inactive.

Those keyboard shortcuts /might/ fix that. Certainly easy enough to try.

> The problem is likely related to my browser (the old IE11).
> My OS is Windows 7 (home edition).

That is also possible. As I recall IE11 was a lot better than some of
the prior versions, but still it is obsolete.

You might try either Chrome or Firefox. I believe either will run just
fine on Win7. I've used Firefox since WinXP and earlier, and it has
often worked where IE would not.

Shal






Re: Welcome to Group_Help@groups.io

 

Kerim,

It happened that someone, with the intention of helping me, logged me
out after I presented my problem in this group (since I wasn't able
doing it).
No one can log you out. Well, maybe Groups.io could, but no one here in Group_Help has that capability.

Maybe you succeeded in following someone's advice to clear your browser cookies? That would log you out.

I am afraid that it is too late for me to use keyboard shortcuts as
Ctrl+F5 and Ctrl+Shift+R.
You don't have to be logged in for these to be effective.

But in vain, I tried logging in :( Also, the "Email me a link to log
in" is inactive.
Those keyboard shortcuts /might/ fix that. Certainly easy enough to try.

The problem is likely related to my browser (the old IE11).
My OS is Windows 7 (home edition).
That is also possible. As I recall IE11 was a lot better than some of the prior versions, but still it is obsolete.

You might try either Chrome or Firefox. I believe either will run just fine on Win7. I've used Firefox since WinXP and earlier, and it has often worked where IE would not.

Shal


Re: UNABLE TO POST

 

Rosemary,

I have tried that several times and can't see any postings from her at
all - nor errror messages about her.
That's fairly strong evidence that she's sending her messages to the wrong address. Any email that arrived at your group's address should create an entry in the Activity log.

She has done that. Both the group address and her email address are
correct and in accordance with the members' details.
Did you check the address, in a message cc'd to you?

Be on the lookout for subtle typos, missing pieces, or extra pieces. The To: address must exactly match the address shown on your group's home page.

Shal


Re: Missing Members

Stan Gorodenski
 

On 3/16/2021 3:59 PM, Andy Wedge wrote:
On Tue, Mar 16, 2021 at 09:42 PM, Stan Gorodenski wrote:

I don't mean to be insulting,

then don't be.
End of reading this message. The statement was to let the person know that if the person takes my message as insulting I am not trying to be insulting.
Stan



I don't think you read my message thoroughly with full understanding.

I have read your message several times trying to understand the sequence of events you mention and came to the same conclusion as Duane.

I think there is a bug.

I can't identify one from the details provided.

Of course, I could be wrong,

I think you are. You seem to be assuming a bouncing status is a blocker to using the website to post messages. The bouncing status refers to the ability of Groups.io to deliver an email.

<from your previous post>

Groups.io made a change to their system to remove members from the
membership count (shown in a discussion group's website).

Yes, this was on the introduction of per member pricing

This means they are not members even though they are in a
membership list.

Incorrect. They are still members if they are on your membership list but because they are in a bouncing state there is less of a chance they are fully participating in the group. On that basis, Mark decided that they should not be included when calculating per member costs. The alternative would be been to charge for everyone on a membership list and in your case you say you have over 20 bouncing members. Would you like owners to be charged for those instead?

I recommend you remove those bouncing members that are no longer valid as the email addresses don't exist then take a fresh look at the numbers.

It is very difficult to get someone to understand there might be a
problem with their system

It's not our system. We are just other group owners offering peer-to-peer support.

Andy


Re: Retrospective tagging

Andy Wedge
 

On Wed, Mar 17, 2021 at 01:21 PM, Trevor Clarke wrote:
Is it possible to retrospectively create hashtags in messages already sent ?
In Topics view you can edit the topic subject and add (or remove hashtags).



Any additional hashtags can be used in searches to locate the topic and replies to messages in the topic will be emailed out with the new hashtags.  Messages previously emailed obviously cannot be updated.

If you remove a hashtag from a subject and someone replies with a previously existing hashtag still in the subject line, the message will still be merged to the topic and the hashtag will be ignored.

Andy

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