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(unofficial) Help for members (and would-be group members) and group managers

GMF's wiki is a place where we can collect reference material about Groups.io, stuff that goes beyond what's available through Groups.io's help page.

It is an adjunct to the discussions in this group, and a place to collaborate. Hopefully this wiki will become a useful peer-to-peer collection of reference documents for group moderators and owners.

You can help by writing or correcting articles, or just by commenting in a message to the group.

And don't forget about the official Help page (see the Help link in the top and bottom bars on every page).

 

FAQ on moving from YahooGroups


Quick-Start Guide for Members

If you're new to Groups.io, or just thinking about joining a group on the Groups.io service, here's some info to help you get started.

  1. Joining a group - whether you are new to Groups.io or already a member
  2. How to Log In to your groups
  3. Reading messages on the group's web pages
  4. Reading messages by email - Your friend, the Footer
  5. Replying to messages - by email or the group homepage
  6. Replying privately (or off-group)

 

Advice to Group Members

How-to guides and other helpful pages for users of Groups.io groups.

a) Accounts

  1. All about Logging In and Setting a Password
  2. Profile and Email Address - Identity, changing email address, adding an email alias, merging accounts.

b) Group Subscriptions

  1. Email Message Subscription Options
    • Choose subscription options on your group site - go to GROUPNAME.groups.io/g/main/editsub (substitute your group name for GROUPNAME)
  2. Use email to join a group, change your subscription, contact the group owner:   Email commands
  3. Spam: Removed for Marking Messages as spam
  4. Muting and Following to reduce Inbox overload.
  5. Getting a "Help" email

c) Topics and Messages

  1. Using the Search Engine
  2. How To Stop Getting Two Copies Of Emails You Send
  3. Message composition - tips and tricks
  4. Message drafts and how they work
  5. Starting new threads and the threading algorithm 
  6. Problems receiving group emails
  7. Complaints About Messages

d) Web Features

  1. Help! I Can't Find Any Group Content!
  2. Directory and Members list
  3. How to make a photo album
  4. Photo Search
  5. Bulk File Upload
  6. Setting up a Database
  7. How RSVPs Work
  8. Chat Overview
  9. Wikis - How to Create a Wiki: Guide for Users and Editors
  10. Adding Calendar Events by Email
  11. Locking a Group (or Subgroup)

 


Best Practices for Group Management

Topics of interest to group owners and moderators.

a) Group Formation

  1. Quick Start Group Formation
  2. Transferring from a Yahoo Group
  3. Direct Add member (Premium or Enterprise) - plus exporting email addresses from Yahoo
  4. Inviting New Members -  for all plans
  5. The 20-Invitation Limit
  6. Renaming a Group
  7. Why use a Subgroup
  8. Subgroups

b) Member Management

  1. Message Moderation - Setting it up for your group
  2. Status Badges in the Members List
  3. Group Rules, Guidelines, and Codes of Conduct
  4. Member Notices
  5. Screening New Members - Pending Subscription Notice
  6. Member List Download
  7. Dealing with Bouncing
  8. Banned Domains

c) Moderator Management

  1. Promotion, Status or Permissions Change to Moderator or Owner
  2. Owner Emails

d) Topics and Messages

  1. Message Approval - using the Pending list and Message Approval Needed email notices to moderate messages
  2. How To Merge Threads
  3. How to Split Threads
  4. Creating and Using HashTags
  5. Editing a message or topic

e) Web Features

  1. Attachments, Files and Photos - Management     
    1. Part 2: Settings for attachments and how they appear  (In Preparation)
    2. Deleting attachments, files and photos
  2. Calendar repeating events
  3. Donations (premium and enterprise groups only)
  4. Polls
  5. Wikis - creating a wiki

f) Integrations

  1. Sync with your Google Calendar
  2. Facebook integration problems

 

Help write Help

If you've read the official Groups.io help pages and found a typo, or an awkward or unclear phrase, or even a mistake, here's your chance to make it better: visit the Groups.io Help page Mock-up and make it better. No promises, but there's a good chance that Groups.io will adopt good ideas into the official help page.