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Help: Earthlink now bouncing emails sent to *me* from Groups.io groups I own

Junu Kim
 

Folks: As of two days ago (Wed 2/27/19), I am no longer getting emails from my groups that are supposed to send me each email. Apparently, Earthlink is now bouncing emails sent to me, from the Groups for which I'm an admin.

I checked the Subscription tab of each group's page, and the bounces are recorded in the Email Delivery History section. Each bounce has this error reading:
550 IP 66.175.222.12 is blocked by EarthLink. Go to earthlink.net/block for details.

Earthlink's customer service line says, in so many words, the email sender should forward a copy of a bounced email to blockedbyearthlink@... -- and set the subject line to only "Blocked <<insert email server's IP address>>"

In other words: There appears to be nothing that recipients like me can do (although I've sent that email addy a message with a subject "Blocked 66.175.222.12").

Anyone have suggestions?

Thanks in advance!

Sharon Villines
 

On Fri, Mar 1, 2019 at 06:53 PM, Junu Kim wrote:

Earthlink is now
bouncing emails sent to me, from the Groups for which I'm an admin.
I have a member with an Earthlink address having the same problem.

Sharon
----
Sharon Villines
Washington, DC

Bruce Bowman
 

On Fri, Mar 1, 2019 at 06:53 PM, Junu Kim wrote:
I checked the Subscription tab of each group's page, and the bounces are recorded in the Email Delivery History section. Each bounce has this error reading:
550 IP 66.175.222.12 is blocked by EarthLink. Go to earthlink.net/block for details.
When something like this arises, Mark usually needs to intervene. I suggest forwarding your message to the support address.

Regards,
Bruce
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The system Help is your friend.  https://groups.io/static/help

Junu Kim
 

Bruce: Thanks for the tip. I've sent an email to support@groups.io

Regards.
Junu Kim

Olympia Friends Meeting
 

This is now also happening to all three of the subscribers on my small (and new to groups.io) list who have earthlink.net email addresses. 

Is there something I can tell them to do to fix it on their end short of switching to gmail.com?

thanks,
Gabi

 

Junu,

(although I've sent that email addy a message with a subject "Blocked
66.175.222.12").
I think that's the best you can do, together with your report to support.

I agree with Bruce that this is likely a broader issue, and it will take either a lot of Earthlink users sending such messages, or perhaps Mark's intervention, for Earthlink to get wise to the fact that Groups.io should be whitelisted as a legit email service.

Shal


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Virginia
 

I think this is happening because Earthlink had two major outages earlier this week on both the East and West Coasts. Both Groups.io and Meetup apparently have very short tolerances for SMTP retries before sending out the rather threatening edict, "You must take action to restore your account, or we will unsubscribe you from all of the groups you are a member of." I only got that message today, several days after the Earthlink outages occurred so at first I didn't put two and two together. I have been receiving messages from my Groups.io groups (I'm an owner of one) since Earthlink's service was restored so it was out of context when I eventually received this message from Groups.io today.

Virginia

 

Virginia,

"You must take action to restore your account, or we will unsubscribe
you from all of the groups you are a member of."
That message shouldn't have been triggered by an outage. The bounce response of Groups.io is complex, mostly because it is designed to be tolerant of temporary delivery problems.

Where it does have a short fuse is explicit rejection of group messages (a "permanent" or 5xy response code from the mailbox provider).

I only got that message today, several days after the Earthlink
outages occurred so at first I didn't put two and two together.
Was that notice dated from the time of the outage, or was it generated more recently?

Looking at your subscription in GMF I see only the successful delivery of a bounce probe. That could be because the messages which bounced came from other groups (mods can only see activity related to their group).

You can get a comprehensive (all groups) view of your Recent Bounces in your Account. That history might provide some illumination, especially if you see Reason codes in the 500-599 (permanent) range.

Shal


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Jim Higgins
 

Received from Olympia Friends Meeting at 3/2/2019 01:51 AM UTC:

This is now also happening to all three of the subscribers on my small (and new to groups.io) list who have earthlink.net email addresses.

Is there something I can tell them to do to fix it on their end short of switching to gmail.com?

thanks,
Gabi

Tell them to visit the link below and follow directions found there. The IP address for Groups.io mail server is 66.175.222.12

https://support.earthlink.net/articles/email/email-blocked-by-earthlink.php

They can also complain to Earthlink about non-spam mail from a MAILING LIST SERVICE like Groups.io being blocked. They don't block Yahoo or GoogleGroups, so why Groups.io? The info for doing that can be found here...
https://support.earthlink.net/contact/contact.php

I suggest initiating both a live chat and a phone call. If enough do that it will get their attention. They need to point out that Groups.io is a reputable and legitimate subscription mailing list service that requires subscribers to verify their intent to subscribe by verifying their email addresses... after which the messages from various interest groups hosted by Groups.io are solicited and are NOT spam. As Shal said, "Groups.io should be whitelisted as a legit email service."

Having worked the abuse desk for a small local ISP quite some years ago, I'm aghast at the careless blocking practices being employed these days... and Gmail isn't the solution.

Jim H

Brian Vogel <britechguy@...>
 

Jim,

          Thanks for that.  On one of the groups I moderate this afternoon a message came in to the owner from a subscriber using Earthlink.  I pointed the owner to this topic but also copied and pasted your offering for him directly.

           My final sentences in my e-mail to the owner were: 
Users are going to have to take on a more active role in this, particularly in complaining to their providers about blocking known e-mail list services that can send messages to anyone if and only if they have subscribed to get them.
 
Groups.io needs to be whitelisted and the more customers that complain to their e-mail service providers about this the faster it will happen. 
--

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134

     I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use.

         ~ Galileo Galilei

 

Hi all,

I’m the owner Brian is talking about. In a few minutes I will send out an admin notice to my group asking folks to help convince Earthlink to try to minimize this problem in the future.

Cheers,

Joseph

 

From: GroupManagersForum@groups.io <GroupManagersForum@groups.io> On Behalf Of Brian Vogel
Sent: Saturday, March 2, 2019 12:57 PM
To: GroupManagersForum@groups.io
Subject: Re: [GMF] Help: Earthlink now bouncing emails sent to *me* from Groups.io groups I own

 

Jim,

          Thanks for that.  On one of the groups I moderate this afternoon a message came in to the owner from a subscriber using Earthlink.  I pointed the owner to this topic but also copied and pasted your offering for him directly.

           My final sentences in my e-mail to the owner were: 

Users are going to have to take on a more active role in this, particularly in complaining to their providers about blocking known e-mail list services that can send messages to anyone if and only if they have subscribed to get them.

 

Groups.io needs to be whitelisted and the more customers that complain to their e-mail service providers about this the faster it will happen. 
--

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134

     I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use.

         ~ Galileo Galilei

Virginia
 

Thanks Shal for the details. The notice I got from Groups.io was dated yesterday and the last Earthlink outage was on Feb 27th, e.g. the message was generated more recently.

According to my group's Activity list, there were two Earthlink subscribers who bounced yesterday - myself and one other person - and another of my group members (also Earthlink) who bounced this afternoon. Apparently something is going on at Earthlink that is causing unusual behavior; outages of the breadth and duration that occurred twice this past week are rare, and now this bouncing problem. I expect they are related but not necessarily in an obvious way.

 

Virginia,

Apparently something is going on at Earthlink that is causing unusual
behavior; ... and now this bouncing problem.
Of GMF's four members using earthlink.net, you and Junu are not bouncing (you've both presumably unbounced yourself); the other two are Bouncing with the same Reason that Junu reported.

It looks a bit like the Unbounce operation clears your Recent Bounces list. Which may make sense.

I expect they are related but not necessarily in an obvious way.
Possibly, but as you say not obvious. Possibly a misconfigured server is causing havoc in a number of ways.

Shal


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Sharon Villines
 

On Sat, Mar 2, 2019 at 12:06 PM, Shal Farley wrote:

You can get a comprehensive (all groups) view of your Recent Bounces in your
Account. That history might provide some illumination, especially if you see
Reason codes in the 500-599 (permanent) range.
Where can I find this history? Can I see all members bounce history or only my own?

Bruce Bowman
 

On Sun, Mar 3, 2019 at 11:47 AM, Sharon Villines wrote:
Where can I find this history?
It's at https://groups.io/account?page=bounces

Can I see all members bounce history or only my own?
Open any subscriber's record in the Member's List, then click the Email Delivery History button at the top of the page.

Regards,
Bruce
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The system Help is your friend.  https://groups.io/static/help

Bill Burns
 

On 3/3/2019 12:40 PM, Bruce Bowman wrote:
Open any subscriber's record in the Member's List, then click the Email Delivery History button at the top of the page.
Regards,
Bruce
I checked one of my Earthlink list members, and email have been bouncing from February 26th through today.

The error message there is:

"550 IP 66.175.222.12 is blocked by EarthLink. Go to earthlink.net/block for details."

Here's the Earthlink page with instructions on what to do:

https://support.earthlink.net/articles/email/email-blocked-by-earthlink.php

--
Bill

Esther A. Heller, PRP
 

I just got the same Earthlink message as part of a failed invitation to a potential member [who's address is actually mindspring.]

           esther

Brian Vogel <britechguy@...>
 

Esther,

           See several of the most recent posts on the topic, Bounce History, in the beta group.
--

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134

     I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use.

         ~ Galileo Galilei

Charlie Behnken
 

Shal,
having the same problem with Earthlink - 550 IP 66.175.222.12 is blocked by EarthLink. Go to earthlink.net/block for details.

You mention that Junu and Virginia presumably unbounced themselves.  How is that done?  What is the Unbounce Operation?

Also, what does the Bounce Probe do?   I sent one to those affected and see in the Recent Successful Delivery that the message was accepted.

Thanks,
Charles

 

Charles


You mention that Junu and Virginia presumably unbounced themselves.  How is that done?  What is the Unbounce Operation?

One unbounces by responding to a bounce probe. I believe either by email reply or by clicking a link.

Note though that this will not change Earthlink's behavior. If they're still blocking some messages addressed to you then you're likely to end up with Bouncing status again.

Also, what does the Bounce Probe do?  

Tests whether the email account receives messages from Groups.io

I sent one to those affected and see in the Recent Successful Delivery that the message was accepted.

I think the member must take an overt action to complete the unbounce - either by replying to the message or clicking on a link in it. Though on a technical basis I'm not sure why the acceptance itself wouldn't be considered sufficient.

Shal


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