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Changed owner emails and subscriptions did not transfer over - Group has no owner as of now #owner #email
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Pat Salinas
Please Help!
I have created a Group successfully and added members! However, I should not have used my personal email account. Subsequent to that, I went through the process successfully of changing my account to a new email address. I received an email asking me to confirm - which I did. However, it has not transferred my subscriptions as it should and now my Group appears to not have an owner! I don't want to delete and start over (I just have a couple of members so far) because I we want to be able to use the same Group Name! Any help would be greatly appreciated! Pat |
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Pat,
Change you account back to the old address using the same process, then log back into GIO with that original account; that will restore your Owner access to your group. Then add to the group your new address (DirectAdd or Invite & accept), and promote it to Owner. Leave both group accounts in there for now. Repeat the original -> new address change process as before, log in now with the new address, and you should have Owner access as well. You can now either delete the original owner account from the group, or better yet, leave it as a backup account as it's best practice for an owner to always have some backup way of getting in, just in case (pun intended!); always have a second door, a second owner account address, be it another person or a second email address if there's one owner only. Cheers, Christos |
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Pat Salinas
Christos,
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Thank you for your quick response! I will try the exact steps and get back to you either way. Best, Pat . On Jan 15, 2021, at 8:19 PM, Christos G. Psarras <christos@...> wrote:
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W David Samuelsen
That is exact what I thought. Pretty much the same way with Facebook's process of changing ownership. On Fri, Jan 15, 2021 at 6:19 PM Christos G. Psarras <christos@...> wrote: Pat, |
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Pat Salinas
Hi Christos, Unfortunately, it did not work. I must have tried too many things out of order. I have no owner in my group. Totally get that I need 2 owners (one as a backup) and I should have known better :-). Unless you have anything else, I am going to have to delete the entire group. The manual says you can’t use the same group name for “some time.” Do you know how long that time is? Thank you again. Pat
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On Fri, Jan 15, 2021 at 05:58 PM, Pat Salinas wrote:
I have created a Group successfully and added members! However, I should not have used my personal email account. Subsequent to that, I went through the process successfully of changing my account to a new email address.Pat -- Changing your email address should not have caused you to lose group ownership. Are you sure you didn't merge it with another email address instead? Or perhaps you are simply logged in under the wrong email address (one that does not own the group)? See https://groups.io/g/GroupManagersForum/wiki/8512 for details. Unless you have anything else, I am going to have to delete the entire group.You won't be able to delete the group if you cannot log in with Owner credentials. Regards, Bruce Check out the groups.io Help Center and groups.io Owners Manual |
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Chris Jones
On Sat, Jan 16, 2021 at 04:13 PM, Pat Salinas wrote:
Unless you have anything else, I am going to have to delete the entire group.STOP. Just hold on while we all have a think! Deleting the group now would be going too far. Chris |
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Pat Salinas
OK, Thank you and I truly appreciate this. I have given you all a challenge. My apologies. I can answer any questions.
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Bruce, On 2021-01-16 11:29, Bruce Bowman via
groups.io wrote:
Changing your email address should not have caused you to lose group ownership. Are you sure you didn't merge it with another email address instead? Yeah, that would explain it; she had both accounts created already at GIO, and (unwittingly) did a merge into the new account resulting in losing the ownership info. Going back doesn't matter anymore, that info is gone. But, why did GIO allow the currently-only group owner to be removed (or demoted) from the group?? I thought that couldn't happen, at least when attempted manually by someone. I can see someone losing ownership due to a bad merge if there are other owners in that group. Pat, do you remember the exact wording of the note that popped up on screen the first time you changed the account to the new address? Also, try this to see what happens so we can make certain; right now from what I understand, you are stuck at the reset-pwd-back step and are still logged-in with the old account which created the group; if I'm wrong and you reverted back reverse the values, we are just trying to see if we have only one GIO account or both (somehow). Go to your account settings, Aliases, add the new account there and click on "Add Alias"; if you did a merge back then originally, you should not get an error and you should see the new address added as an alias, and if so, delete it. But if you get an error that the account is already registered, that means both accounts are present at GIO, then what the heck?? Cheers, Christos |
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Pat Salinas
Yes!
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I have attached the original email…Let me know if you can see it.
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On Sat, Jan 16, 2021 at 02:59 PM, Pat Salinas wrote:
I have attached the original email…Let me know if you can see it.Pat -- Did you ever follow up on the information I originally referred you to (i.e.: at https://groups.io/g/GroupManagersForum/wiki/8512) ? Based on the email you provided, you should be able to log in under the GSGatSGG@... email address and resume group ownership activities. If that doesn't work, try mpsalinas59@... One or the other should work. Regards, Bruce Check out the groups.io Help Center and groups.io Owners Manual |
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Pat Salinas
Hello Again, This is my last plead (as the instructions say below) to ask for help for the BIG pickle I am in - as I still have no owner rights to my group: Bruce - Yes, I read what you sent and tried every email. No owner rights in any of the 4 emails I have setup. If you ARE the group owner, and the group doesn't have any co-owners set up, that's an even bigger pickle. Your only option in this case is to contact support@groups.io and plead for assistance. Good luck! Last updated: 11APR2020 Is there a change I can delete this group and reuse? If so, how long will this take? The group name is: CSGatSGG@groups.io THANK YOU. Pat
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Pat Salinas
Hello Again, I also wanted to include this attachment - where is shows this email address has a problem...
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On Mon, Jan 18, 2021 at 04:40 PM, Pat Salinas wrote:
The group name does not have an "at" <@> in the middle of it. That is the email address to send to your group. A bit nitpicky! I tried sending you an email from my own email to your Group+Owner email address - you can see it on your homepage. https://groups.io/g/CSGatSGG If you get it, look at the footer to see your email address, link to subscription, etc. I don't know it this will help or not. I also applied for membership. Again, it might work. Feel free to refuse me! I am retired, not in your community and not looking for work. Since you can't log in, you can't delete your group. If you could log in, you would want to change the group name to junk, then delete so that you can reuse the name right away. Frances -- Help available from Groups.io help and GMF wiki.
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On Mon, Jan 18, 2021 at 04:52 PM, Pat Salinas wrote:
I also wanted to include this attachment - where is shows this email address has a problem... 500 This message is missing a subject. Please include a subject and send it again.
I don't see anything about any problem with the email address. Regards, Bruce Check out the groups.io Help Center and groups.io Owners Manual |
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Pat -- Please send us a screenshot of the group home page as you see it. We'll go from there, step by step.
Bruce Check out the groups.io Help Center and groups.io Owners Manual |
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Pat Salinas
 Regarding Merging into another account - I did not willingly do that as well. Again, here is the message tell me it was successful - and all I had to do was confirm…which I thought I did. In addition, I belonged to one other group - which I do not have access to anymore: TheBreakfastClubNJ@groups.io THANK YOU! Hello, This is to notify you that you have changed the email address of your Groups.io account from mpsalinas59@... to GSGatSGG@.... We have sent a confirmation email to your new email address. Once you reply to that confirmation email, you will again be able to participate in your groups. All your Groups.io subscriptions will be transferred to your new email address.
Thank you again. Pat
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Pat,
All that attachment says is it requires a subject in the message you tried to send. As for deleting the group, you say you can't get to the webpage with owner rights, so that says you can't get to the admin and deleting is out of the picture. Very careful reading of the messages and prompts may give a clue that's been missed to the true status. The home page looks nice and you have 8 members and 11 messages so far. I tried sending a message just to see the reply. -Ken Cameron, Member JMRI Dev Team www.jmri.org www.fingerlakeslivesteamers.org www.cnymod.org www.syracusemodelrr.org |
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Pat, >>> Is there a change I can delete this group and reuse? You, no, since the accounts you have tried are not recognized as the owner by the system somehow, only Mark (or whoever else may have owner rights in that group) can.
>>> No owner rights in any of the 4 emails I have setup. But, but, I'm now confused even more; I thought there were 2 emails involved?!? OK, let's go back to basics; have you tried to send a message to the group owner? If not, do so, send a test message to CSGatSGG+owner@groups.io from one of these 4 accounts (if you had the "Owner Email" set to From Everyone) or from one of the accounts who is a group member, and see if it shows up on any of those 4 inboxes. I will go ahead and sent a test message myself as well. Cheers, |
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On Mon, Jan 18, 2021 at 05:53 PM, Pat Salinas wrote:
Thanks for providing this. It shows that:
Hmmm...the groups.io editor is taking the "at" string in the middle of CSGatSGG and keeps trying to insert an @ sign there. Be on the lookout for that. The notification email you provided says nothing about a merge. But that's all it is...a notification\. Go to your CGSatSGG address and look for a different, email change confirmation message there (it could be in your spam folder). You must reply to this email to confirm the change. If you didn't, that would explain the problem...your old email address mpsalinas59 still owns the group. Try logging in one last time as mpsalinas59@... and then send us another screenshot of your home page. Fingers crossed, Bruce Check out the groups.io Help Center and groups.io Owners Manual |
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