Topics

Bug in Welcoming Message to new members

Jina Hon
 

Hi,
I am new at being a moderator in KBlist@groups.io.  

Our group  is only for announcements and only moderators can post messages.  Postings by others are bounced by the server. 

However, the welcoming message to new members include this:

"You can visit your group, start reading messages and posting them here: https://groups.io/g/KBlistThe email address for this group is: KBlist@groups.io. Because our system allows for participants to post via web or email, you can use this email to post new topics."

How do we change the welcoming message to reflect the real situation?
Thank you!

Peace,
Jina

Duane
 

On Wed, Jul 8, 2020 at 07:07 AM, Jina Hon wrote:
How do we change the welcoming message to reflect the real situation?
It seems that you're using the default Welcome message.  You need to create (and make active) a Member Notice of type Welcome that will be sent instead.  See https://groups.io/helpcenter/ownersmanual/1/managing-member-notices

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki

Jina Hon
 

Thank you Duane for the speedy reply!   I will try it out.


Peace,
Jina


On Wed, 8 Jul 2020 at 20:15, Duane <txpigeon@...> wrote:
On Wed, Jul 8, 2020 at 07:07 AM, Jina Hon wrote:
How do we change the welcoming message to reflect the real situation?
It seems that you're using the default Welcome message.  You need to create (and make active) a Member Notice of type Welcome that will be sent instead.  See https://groups.io/helpcenter/ownersmanual/1/managing-member-notices

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki

Andy Wedge
 

On Wed, Jul 8, 2020 at 01:07 PM, Jina Hon wrote:
 
However, the welcoming message to new members include this:

"You can visit your group, start reading messages and posting them here: https://groups.io/g/KBlistThe email address for this group is: KBlist@groups.io. Because our system allows for participants to post via web or email, you can use this email to post new topics."

That's part of the boilerplate welcome message from Groups.io and while you can customise it by adding to it, you cannot delete any section. You can define your own Welcome message as Duane said but I suspect that may not accurately suit your needs.

This question was also raised recently by someone else and you can see additional comments here https://groups.io/g/GroupManagersForum/topic/default_email/75202788

Regards
Andy

 

Andy,

That's part of the boilerplate welcome message from Groups.io and
while you can customise it by adding to it, you cannot delete any
section.
Well, maybe.

If Jina meant an Invitation, or the notice sent when a group Direct Adds someone, then you are correct.

On the other hand, if Jina meant the default Welcome sent when someone joins by any means (including +subscribe and the Home page button) then Duane is correct. The Member Notice of type Welcome, configured in the Member Notice tab of the group's Settings page, is completely editable.

A group can even choose not to send one at all, by ensuring that there are no Member Notices of type Welcome that are marked "Active". Or, a group can send more than one by creating more than one and marking each as Active.

Also, the Member Notice of type Group Guidelines also has a "Send on join" checkbox. So it too can be sent to each new member.

Shal


--
Help: https://groups.io/helpcenter
More Help: https://groups.io/g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

Jina Hon
 

Thank you Andy and Shal, you are really helpful and prompt! 

Yes,I meant the default Welcome message.
This gives me hope - "The Member Notice of type Welcome, configured in the
Member Notice tab of the group's Settings page, is completely editable."
I will check it out and see how to do it.  I will call for help if I have difficulty.
Appreciate you all!

Peace,
Jina


On Thu, 9 Jul 2020 at 08:56, Shal Farley <shals2nd@...> wrote:
Andy,

 > That's part of the boilerplate welcome message from Groups.io and
 > while you can customise it by adding to it, you cannot delete any
 > section.

Well, maybe.

If Jina meant an Invitation, or the notice sent when a group Direct
Adds someone, then you are correct.

On the other hand, if Jina meant the default Welcome sent when someone
joins by any means (including +subscribe and the Home page button) then
Duane is correct. The Member Notice of type Welcome, configured in the
Member Notice tab of the group's Settings page, is completely editable.

A group can even choose not to send one at all, by ensuring that there
are no Member Notices of type Welcome that are marked "Active". Or, a
group can send more than one by creating more than one and marking each
as Active.

Also, the Member Notice of type Group Guidelines also has a "Send on
join" checkbox. So it too can be sent to each new member.

Shal


--
Help: https://groups.io/helpcenter
More Help: https://groups.io/g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list