I've been experienting, and for some reason, when I post from an address that's not a member, the email never shows up on the list, it doesn't bounce or show up as pending.  It seems to just disappear into a black hole.  Any ideas?

On Mon, Nov 15, 2021 at 01:44 PM, Cal wrote:

I've been experienting, and for some reason, when I post from an address that's not a member, the email never shows up on the list, it doesn't bounce or show up as pending.  It seems to just disappear into a black hole.  Any ideas?

Cal -- If you want nonmember to post, you have to enable it. https://groups.io/helpcenter/ownersmanual/1/customizing-group-settings/message-policy-settings  Having done, so, such posts should land in Pending. 

Otherwise, this is by design. Most nonmember posts come from spammers...if groups.io provided a response of any kind it would only encourage them to send more spam.

Regards,
Bruce

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Check out the groups.io Help Center and groups.io Owners Manual

On Mon, Nov 15, 2021 at 06:44 PM, Cal wrote:

it doesn't bounce or show up as pending.  It seems to just disappear into a black hole.  Any ideas?

In addition to what Bruce said, check your Activity Log and you should see entries in the format 'Non-member <nonmemberemailaddress> attempted to send message "message subject", via email'

Andy

I had that setting set already.  The messages just never appear.  The activity log says:
Non-member btv1==95375442671==aaa@... attempted to send message "XXXX" and the message was rejected because it was determined to be spam, via email

I changed the address here to protect the identity, and the subject line had a real one.
Why is it still rejecting a message when I am allowing nonmembers to post?

On Wed, Nov 17, 2021 at 05:00 AM, Cal wrote:

Why is it still rejecting a message when I am allowing nonmembers to post?

Non-members are subject to a stricter spam policy than members.  (Actually, I don't think there's a spam filter at all for members.)  There have been cases reported where the exact same message is accepted after the person becomes a member.  For obvious reasons, the details of the spam filter aren't made public.  You could try reporting it to support@groups.io in case Mark wants to make any adjustments.  He's still fine tuning the filter at times.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

On Wed, Nov 17, 2021 at 12:03 PM, Duane wrote:

There have been cases reported where the exact same message is accepted after the person becomes a member. 

I had a member who used a non-member address to post a message and it was reject as spam whereas the exact same text was accepted from their member address.  I suggested they define the non-member address as an alias and since then, that member has had no problems.

Andy