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Member cannot reply


🧀🐭Mouse🐭🧀
 

I have a member who changed her email address today in group.  She can now send emails to group but when she tries to reply to someone elses, it won't let her send it.  Any help?


Chris Jones
 

On Tue, Oct 13, 2020 at 06:37 PM, 🧀🐭Mouse🐭🧀 wrote:
...when she tries to reply to someone elses, it won't let her send it.

The only obvious answer is that when she tries to reply, the reply is being sent from a non - registered email address.

Q1: Is she receiving emails from Groups.io on her new address?

Q2: Does she get an error message from Groups.io when she tries to reply?

Q3: If the answer to Q2 is yes, what does the error message say?

A pedantic point, perhaps, but Groups.io does not "won't let her send it". The message may not turn up in your group but that is not the same thing!

Q4: Have you looked at your Activity Log to see what is reported there?

Q5: If yes, what does it say?

       If no. then please try that and report back here.

Ask her to check the address from which her reply emails are being sent just to verify that they are being sent from the registered address. If she is sending from an incorrect address then something is happening (or not happening!) at her end.

Chris


Frances
 

On Tue, Oct 13, 2020 at 01:37 PM, 🧀🐭Mouse🐭🧀 wrote:
I have a member who changed her email address today in group.  She can now send emails to group but when she tries to reply to someone elses, it won't let her send it.  Any help?
Did the member change her email address through Account (top right corner) on the group homepage?

 See https://groups.io/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information

If this doesn't help, more info needed. Perhaps it is as simple as a typo in her email address.
You can check a member's activity
https://groups.io/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log/displaying-the-activity-log

https://groups.io/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log/reviewing-member-activity

From Admin, Activity, choose Member Activity, then use the dropdown menu to choose Changed Email. Click on Search.
Double-check the email address is correct.

Frances
--
GMF wiki for help. Search box at the top of each page.

Check out the new groups.io Help Center  Use your browser to search or download the PDF.


🧀🐭Mouse🐭🧀
 

 
 
-------Original Message-------
 
From: Frances
Date: 10/13/2020 2:57:45 PM
Subject: Re: [GMF] Member cannot reply
 
On Tue, Oct 13, 2020 at 01:37 PM, 🧀🐭Mouse🐭🧀 wrote:
I have a member who changed her email address today in group.  She can now send emails to group but when she tries to reply to someone elses, it won't let her send it.  Any help?
Did the member change her email address through Account (top right corner) on the group homepage?  yes

 See https://groups.io/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information

If this doesn't help, more info needed. Perhaps it is as simple as a typo in her email address. 

Maret <CCC3@...> changed email address from CCC3@... to CCC3@... via web

You can check a member's activity
https://groups.io/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log/displaying-the-activity-log

https://groups.io/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log/reviewing-member-activity

From Admin, Activity, choose Member Activity, then use the dropdown menu to choose Changed Email. Click on Search.
Double-check the email address is correct.

Frances

<Moderator changed email addresses since this group has a publicly posted group archive.>
--
GMF wiki for help. Search box at the top of each page.

Check out the new groups.io Help Center  Use your browser to search or download the PDF.

 
   


🧀🐭Mouse🐭🧀
 

Thank you both for your help.  She is a member with one email address and trying to reply with another email address..  I looked in activity but forgot to look in message activity!!
 
Mouse 
   


Duane
 

On Tue, Oct 13, 2020 at 02:22 PM, 🧀🐭Mouse🐭🧀 wrote:
She is a member with one email address and trying to reply with another email address.
She can set an alias for the one that she wants to send from if she plans to use it much.  See https://groups.io/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


🧀🐭Mouse🐭🧀
 

 
 
Thanks Duane.....I will give her that information.
 
 

-------Original Message-------
 
From: Duane
Date: 10/13/2020 3:28:38 PM
Subject: Re: [GMF] Member cannot reply
 
On Tue, Oct 13, 2020 at 02:22 PM, 🧀🐭Mouse🐭🧀 wrote:
She is a member with one email address and trying to reply with another email address.
She can set an alias for the one that she wants to send from if she plans to use it much.  See https://groups.io/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki