Third Party Relay


Ginny Lockwood
 

Does your platform allow us to set up a 3rd party outbound relay for the emails to our group?  We have great success with our relay partner but want to use your other features.


 

vglockwood,

Does your platform allow us to set up a 3rd party outbound relay for the emails to our group?

Could you explain what that is?
 
If you want group messages forwarded to an external list (relay) that might be tricky to get past the address confirmation stage, unless your group upgrades to Premium and uses the Direct Add feature.

If you want messages from an external list (relay) to be posted into your group you probably need to use an email integration, and add the integration address as a recipient to the external list.

Shal


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Bruce Bowman
 

On Fri, May 18, 2018 at 09:28 am, <vglockwood@...> wrote:
Does your platform allow us to set up a 3rd party outbound relay for the emails to our group?
If your group archives are public, group messages are available via an RSS feed. Just click the corresponding link, which should appear on your home page, to get the feed URL. Private groups do not have this feature because anyone who knows the URL can use it as a "back door" to getting groups messages without subscribing.

Hope this helps,
Bruce
 
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Ginny Lockwood
 

Basically, we want to have any emails coming from this group to be routed to our email delivery partner via an SMTP relay.  They will then successfully deliver the message to the inbox.  This would be done by entering SMTP address, username, and password into the group's Groups.io settings somewhere.  I just was trying to figure out if this is possible before we become invested in this platform.
Thanks - Ginny


 

Ginny,

Basically, we want to have any emails coming from this group to be routed to our email delivery partner via an SMTP relay.

The only way I know to do that is to subscribe the email address of the partner to the Groups.io group, assuming the partner has an email address that would then forward the messages to the target destinations.
 
This would be done by entering SMTP address, username, and password into the group's Groups.io settings somewhere.

I don't think there is any facility to have group messages submitted directly to a mailbox provider in that way, with Groups.io acting as an SMTP email client.

You could post the idea in the Groups.io "suggestion box"; there someone from Groups.io (Mark) might respond to the request (no one in GMF works for Groups.io, we're all just users here).
https://beta.groups.io/g/main

Shal


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Ginny Lockwood
 

Thanks Shal,

I understand that it's all users - just thought maybe someone else has run into this.  Our delivery partner is not a mailbox provider, simply a delivery engine.  We have great delivery to inbox but we want some of the other features of Groups.io.  

If this is possible, there would be some kind of configuration for outbound mail (IMAP likely) in a setting in Groups.io.  I was hoping to avoid making a group but that may be the best way of finding out the config situation.

Thanks for the help.  - Ginny


Bob Bellizzi
 

Shal &  Ginny,
Groups.io is essentially an approved bulk mail provider and acts as a relay.  Everyone who joins your group contributes their email address to the group.  When someone posts a message to your group,:
         All those who have set their options to receive individual emails are sent a copy of that email
But wait, there's more!
        All those who only wish to receive digests, receive digests when sufficient postings have accumulated.
        And finally all those who wish no emails do not receive any.
With over half million members, groups.io essentially has license for bulk mailings  otherwise it would have seized up and failed after setting up the first few groups.io .
I use mailchimp for newsletters and other large mailings and it is essentialy a glorified smtp relay but it requires that I track bounces and ensure that I don't generate too many.
Groups.io handles bounces for me.  Deciding what to do with them and subsequently never attempting a new message send to one.

It seems to me that an smtp relay is redundant to a group but I certainly wish to understand more if it isn't redundant
PLEASE, educate me.
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Bob Bellizzi

Founder, Fuchs Friends ®
Founder & Executive Director, The Corneal Dystrophy Foundation


Ginny Lockwood
 

Hi Bob,
I'm going to guess that Groups.io puts their subscribers on a shared IP, or several shared IPs.  This means that the poor sending habits of some groups will ruin the sender reputation of everyone else on that shared IP.  This affects the deliverability of everyone's mail.  This happened to us with Yahoo Groups.  The IPs tanked because of spammers residing on the same IP, hurting not only everyone's delivery, but also their own domain's sender reputation.  

By using our own dedicated IP through our email delivery partner, our sender reputation is our own.  We are responsible for keeping it in good shape and thereby getting good delivery of emails coming from our domain.

I started a group to see if I could find a setting.  This may be something that would need to be answered by Mark as I don't see anything that allows configuration of the outbound mail.

Thanks - Ginny


 

Ginny,

I'm going to guess that Groups.io puts their subscribers on a shared IP, or several shared IPs.

I think that is likely the case. There are over 6900 listed groups at Groups.io, a dedicated IP address for each group's outbound messages seems unlikely.
 
This means that the poor sending habits of some groups will ruin the sender reputation of everyone else on that shared IP.  This affects the deliverability of everyone's mail.  This happened to us with Yahoo Groups.

Mark is far more vigilant about deliverability than I think Yahoo Groups ever were, but absolute prevention is of course impossible.
 
This may be something that would need to be answered by Mark as I don't see anything that allows configuration of the outbound mail.

Ah, you mean to have all of the group's outbound messages directed through your server. I wasn't thinking in that direction. Something like that might be possible (or be made possible) with the custom branding capabilities of an Enterprise plan group. Or perhaps just a dedicated outbound IP address, if not routed through an external server.
 
Shal


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toki
 

On 05/18/2018 08:39 PM, Ginny Lockwood wrote:

the poor sending habits of some groups will ruin the sender reputation of everyone else on that shared IP.
True.
However, Groups.IO honours FBL notices that it receives, which tends to
minimize such damage.

By using our own dedicated IP through our email delivery partner, our sender reputation is our own.
I _think_ that is available with Enterprise Subscription.

I don't know how well it would it would integrate with the services your
current email delivery partner provides.

My suggestion is to make of each and everything that your email delivery
partner provides, that you either currently use, or wish that they
provided, and see how many of them are currently available through
Groups.IO, with an Enterprise Subscription.
For each and every item that is not available from Groups.IO, file an
RFE, explaining what the item is, how your organization uses/will use
it, and how it benefits both Groups.IO and you.

jonathon