Sorry for the late response Bruce, I thought I would receive a message when someone had replied to my entry but apparently not. Thank you for responding! I know the country field is a pull-down menu,

#bug #database

Ann, It did nothing visible in the edit, but had you approved the message at that point I believe the posted message would have had an empty area where the flyer should have appeared. I think you coul

#bug #question #messages

I had a pending message with an attached flyer that was embedded in the message. But below that was a mini version of the flyer that had the word "delete" as an apparent option. But clicking on that d

#bug #question #messages

The zone 60.175.65.in-addr.arpa has three nameservers: ns1.yipes.com, ns2.yipes.com, ns3.yipes.com. ns2.yipes.com doesn't reply. Tell the member to forward ths explanation to their technical support.

#bug

This is another case of the Outlook glitch, https://groups.io/g/GroupManagersForum/topic/61667152 Hopefully MS will get it fixed one day. Duane

#bug

I have a member who has successfully posted three times since our transfer, but last night got two of his messages rejected with the following "explanation": groups.io rejected your message to the fol

#bug

OK. Thanks for the tip, Bruce. That might have been what happened. It's hard to be certain.

#bug

David -- This has been reported to occur on rare occasions when someone deletes his groups.io account (i.e.: hits the red button on the https://groups.io/account page) while he still has a subscriptio

#bug

The "pending members" list for my group (t-vog.groups.io) started misbehaving about two or three days ago. It says there are five entries in the list, which only shows four items. What's up with that?

#bug

When I have direct information that a group member's email address has changed and that that member is bouncing, it seems to me that instead of trying to change the member's address, which does not se

#bug #bouncedemails

It is also possible that her account had the desired address listed as an email alias. A setting that the member can make in the Account->Login section. Perhaps the yahoo transfer process is populatin

#membership #bug

Thanks, Bruce. The member I was referring to was indeed a member of other groups at her new preferred address. So when I run into this again, I will get the OK from the member and then delete and dire

#membership #bug

Ann, did you follow the instructions for dealing with bouncing? It says in a postscript: [2]: The Recent Bounces list in your subscriber's member record will display activity from your group only. Wit

#bug #bouncedemails

I have updated a correct email address for some bouncing members, and the correction shows up in the member list. But when I look at the bouncing list, these folks still show up as bouncing even thoug

#bug #bouncedemails

Thanks for your input. Her so-called registered name and her preferred email address were the same. I searched both of them in the member directory. Also looked for her last name which was already in

#membership #bug

The email address is an Account identifier, not a Subscription identifier. As a group Owner, you do not have access to other people's account information, only subscription records in your own group.

#membership #bug

You say that you searched "both the registered address and also her display name". Did you look for the new (preferred) address? Also I assume that you looked for members in Admin, Members, not in the

#membership #bug

I have now run into this problem twice. I try to change a member's email address to the one that person now prefers, but I am told by groups.io that that new address is already registered. Yet when I

#membership #bug

Winnie -- On further examination, I think I have a better understanding of what you could be talking about. The country field in the address edit block is a pull-down menu. You cannot type in a countr

#bug #database

Winnie -- I am not able to replicate this behavior, but that doesn't mean it isn't happening. This may be an artifact of the way groups.io interacts with Google Maps. Is your group on the Premium or B

#bug #database