Date   

Re: Searching issues

Bruce Bowman
 

On Mon, May 28, 2018 at 12:38 pm, Alexis wrote:
I have received the confirmation email, but nothign else..was just wondering what an 'average' response time may be?
That's difficult to say. I have sent messages to support and never received a reply at all.
 
Bruce
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Re: Searching issues

Bruce Bowman
 

On Mon, May 28, 2018 at 12:36 pm, Alexis wrote:
Ah, but when the subject matter is a log of data, all the contents of the message are relevant, or not relevant to the subject.
Understood.

Do you know for sure that there is a limit on the search routines. Or is it just supposition?
Your original post on this topic suggested that this was something you had actually checked. I have no independent knowledge regarding how much of a given message is searched. Like Duane, my groups simply do not contain any "messages" that long. And as Shal noted, if true, we need to capture this limitation and include it in the wiki page.
 
Regards,
Bruce
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Re: Viewing Directory #directory

Laurie Anne Sims
 

Thanks! That was all helpful!


Re: Settings to allow members to see the calendar #calendar

Bruce Bowman
 

On Mon, May 28, 2018 at 10:25 am, Paula K. Parker wrote:
I have some members who can't see the different events.
If some subscribers can see the calendar and others can't, it's because the latter folks haven't logged in.

https://groups.io/static/help#password
 
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Re: Viewing Directory #directory

Bruce Bowman
 

On Mon, May 28, 2018 at 10:26 am, Laurie Anne Sims wrote:
One member reports that when she looks at the directory she only sees two of the nine people, herself and another member.  Not even me, the Owner!
See https://groups.io/g/GroupManagersForum/message/8641
 
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Re: Settings to allow members to see the calendar #calendar

Bruce Bowman
 

On Mon, May 28, 2018 at 10:25 am, Paula K. Parker wrote:
What setting would I choose to allow the moderators to have access to post to the calendar and allow all the members to see it?
Admin->Settings->Features->Calendar
 
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Re: Settings to allow members to see the calendar #calendar

Randy Thomson
 

Settings>Features>Calendar>Subscribers can view, moderators can edit.

 

Randy T

What setting would I choose to allow the moderators to have access to post to the calendar and allow all the members to see it? I have some members who can't see the different events.


Re: Viewing Directory #directory

Randy Thomson
 

Also, make sure you have the Member Directory set to Subscribers, uneter Settings>Privacy.

Randy T

 

I have a new group, as yet very small.  Only nine board members working out problems before we open to the rest of our guild.
One member reports that when she looks at the directory she only sees two of the nine people, herself and another member.  Not even me, the Owner!


Re: Viewing Directory #directory

Randy Thomson
 

I suspect the other members have not set their profile to allow others to see them. Subscription>Group Profile>Edit Group Profile>Profile Privacy>Other members of your group.

 

From: GroupManagersForum@groups.io <GroupManagersForum@groups.io> On Behalf Of Laurie Anne Sims
Sent: Monday, May 28, 2018 11:19 AM
To: GroupManagersForum@groups.io
Subject: [GMF] Viewing Directory #directory

 

I have a new group, as yet very small.  Only nine board members working out problems before we open to the rest of our guild.
One member reports that when she looks at the directory she only sees two of the nine people, herself and another member.  Not even me, the Owner!

I already know to ask her about 'Other Members' in group profile, but if that made any difference, why can she see one fellow member but no others?

Any ideas?

Laurie


Re: Searching issues

Alexis
 

On 26/05/2018 13:05, Shal Farley wrote:
Alexis,

> When using the search option, it seems to return results for the first
> 50 or so lines, but beyond that everything is completely ignored.
> I have contacted the support email address but not heard anything back
> as yet.  (Does this take like a day, a week, a month?)
You should have promptly received an automated "[Request received]" message from support. If not, you need to figure out if it landed in your Spam folder or was otherwise diverted by your email service, or if your message wasn't sent, or was sent to the wrong address.
I have received the confirmation email, but nothign else..was just wondering what an 'average' response time may be? And I realise with the influx of yahoo users that it will take longer.

If you got the automated reply, but are awaiting a human response that normally takes a day or so, but recently support has been innundated both with Yahoo Group transfer requests and likely with issues relating to Europe's new GDPR law. Still, it shouldn't take Mark more than a few days to respond.
I'd be interested to hear what response you (eventually) get from support, or however this issue turns out. If there's an undocumented restriction on searching lengthy messages that deserves to be brought to light.
Absolutely, and it doe snto make sense to me as I have described elsewhere.


> Also, is there a post or a wiki page or such like that also explains
> how the search routine actually works.
Thanks Bruce for that excellent page!
https://groups.io/g/GroupManagersForum/wiki/Using-the-Search-Engine
Ah, wonderful and thanks Bruce :)


> Part of the data in the messages are in hexadecimal format and I
> notice that if I enter one in the search field it appears it tries to
> search on each individual character rather than the entire 'word'
> for example if I search on A1DEF2 the results highlight every 'A',
> every '1', every 'D', etc
That's... peculiar.
I thought so to, but as very few of the contents of the messages are real 'words' I have become used to such things from all the search engines, over the years :)


I tried searching for that and got no results, rather than a bunch of messages with those characters highlighted. But I didn't create any messages that would actually contain that string so maybe I didn't have the initial conditions of the test set up correctly.
You didn't accidentally include any invisible separators between those characters did you? For example, did you simply type the string "A1DEF2" into the search box or did you copy/paste it from somewhere (like a message body)?
Very good point, but I manually typed in the search term, so no hidden characters there.

Thanks very much for your help
Alexis


Re: Searching issues

Alexis
 

Ah, but when the subject matter is a log of data, all the contents of the message are relevant, or not releveant to the subject.
But I do see you argument, and have always realised that the type of messages posted on my groups are in the minority, especially as they contain very few real words.

But still, limiting the search to only a certain number of words seems pointless.
If a message is less than the limit, the the speed factor will not come into it. If it is more than the limit and the entire message is searched, then that particular search will just take longer.
I realise that it may put extra strain on the server, but as the bulk of the messages, as you stated are less than 500 words, the hadnful of seraches made on my group and other similar ones, coupled with good indexing and search coding, along with modern hardware, should cause even a noticeable strain in the server.

Do you know for sure that there is a limit on the search routines. Or is it just supposition?

Cheers
Alexis

On 26/05/2018 10:33, Bruce Bowman wrote:
On Sat, May 26, 2018 at 09:18 am, Alexis wrote:
As for the speed, well it may be fast but if it only searches part of a
message then it is of no use at all.
I think the premise is that by the time you've gotten 500 words into a message
the subject matter should have been mentioned at least once. Groups.io was set
up to accommodate discussion groups...those with a need to post lengthy
documents as messages and rely on the search engine to index those documents for
them are in a definite minority here.
Would anyone else have more definitive info please?
See also https://groups.io/g/GroupManagersForum/wiki/Using-the-Search-Engine
Hope this helps,
Bruce
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The system Help is your friend. https://groups.io/static/help


Re: Searching issues

Alexis
 

Thanks for that. Useful info to have.

all the searches done in my group are on complete 'words' so at least that should not be an issue.

Cheers
Alexis

On 26/05/2018 10:24, Duane wrote:
Another thing to keep in mind is that search only finds complete words. If you
were searching for A1DEF2 as part of C2A1DEF2, it won't be found. Basically,
you can search for items that have a space on either end. I haven't yet found a
post long enough to check on finding it further down, but maybe this will allow
you to do so. There has been some discussion on the beta group about having
partial searches, especially with things like part numbers (or code), but no
progress yet.
Duane
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Help: https://groups.io/static/help
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Search button at the top of Messages list
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Viewing Directory #directory

Laurie Anne Sims
 

I have a new group, as yet very small.  Only nine board members working out problems before we open to the rest of our guild.
One member reports that when she looks at the directory she only sees two of the nine people, herself and another member.  Not even me, the Owner!

I already know to ask her about 'Other Members' in group profile, but if that made any difference, why can she see one fellow member but no others?

Any ideas?

Laurie


Settings to allow members to see the calendar #calendar

Paula K. Parker
 

My group is new to Groups.io and we are learning our way around the site. We decided to use the Calendar to post events that would be of interest to our members. What setting would I choose to allow the moderators to have access to post to the calendar and allow all the members to see it? I have some members who can't see the different events.

Thanks!
Paula Parker


Re: Members not receiving group emails

Ann H
 

Is it possible that these members are unaware of the various tab sorts that gmail uses? I've found that problem with some of my clients who use gmail. My list serve emails in gmail end up in the Forums tab.
AnnH

On 5/27/2018 11:14 PM, Marie Alline wrote:
I have a couple of members in one of my groups who is having trouble receiving emails from the rest of the group. The group was originally set up to return to sender and they changed it to return to group, These two gals are able to send and receive their own emails but are not able to receive any of the other member emails. Would this be a problem from the original setting?

These two also use gmail and I noticed while setting one of my groups up that someone was reporting problems here  on the message boards with gmail and groups.io.

I'm just trying to get to the bottom of their issues and help them figure out how to handle this. Any input is much appreciated. Thank you! 
--

Marie Alline
Owner and Mod
Graphics For Creators
Owner and Mod
Marie Alline's Incredimail Creations
Tagger
Siggy Piggies Paradise



Re: Can we translate the interface of our IO group?

Duane
 

This is on the TODO list, but it's not a simple change, so there isn't an estimate for when it will happen.  https://beta.groups.io/g/main/message/15916

Duane
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Help: https://groups.io/static/help
GMF's Wiki: https://groups.io/g/GroupManagersForum/wiki
Search button at the top of Messages list
A few site FAQs: https://groups.io/static/pricing#frequently-asked-questions


Re: Help with STAT Letters

Alice Taylor <alicetlr3@...>
 

Thank you so much for your reply.  The problem is now fixed.  It was the settings.
Hugs and Blessings, AliceT


Can we translate the interface of our IO group?

Heijo Alting
 

Will groups.io offer an option to translate the interface of individual groups? I mean the menu structure on the left (Home, Guidelines, Subscription, Messages, etcetera)?


Members not receiving group emails

Marie Alline <MarieAllinesIncredimail@...>
 

I have a couple of members in one of my groups who is having trouble receiving emails from the rest of the group. The group was originally set up to return to sender and they changed it to return to group, These two gals are able to send and receive their own emails but are not able to receive any of the other member emails. Would this be a problem from the original setting?

These two also use gmail and I noticed while setting one of my groups up that someone was reporting problems here  on the message boards with gmail and groups.io.

I'm just trying to get to the bottom of their issues and help them figure out how to handle this. Any input is much appreciated. Thank you! 
--

Marie Alline
Owner and Mod
Graphics For Creators
Owner and Mod
Marie Alline's Incredimail Creations
Tagger
Siggy Piggies Paradise


Re: Is there a way to access sent messages?

Bruce Bowman
 

On Sun, May 27, 2018 at 07:02 pm, Boaz Weintraub wrote:
I hit reply instead of reply to the group. I’d like to access the sent message so I reply to the whole group. Is there a way to do that? 
If you have a "sent mail" folder, you can access the out[gone] message and resend to the group email address. If you replied using the web interface, there is no way of retrieving it.

My groups are set to "reply to group," with other reply options disabled. If you're the group owner and you expect this to be default behavior, I recommend you do the same. All messages contain the originating email address, and I'd really like to think my subscribers are fully capable of sending a personal message offline as needed.

Hope this helps,
Bruce 
 
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