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Re: Mute -- topics

Frances
 


Mute -- topics

 

Perhaps I've been asleep for a few years... I really don't ever mute a topic; I periodically send out instructions to the group as to how to do it, like every year or so.

I was about to do it again, eg send out instructions, but it appears (?) the mute option has changed...it now conveniently appears at the top of each topic or message, which is great.  But when I try to mute a topic, although it says it's muted, it still displays all messages in that topic when i go back to the message list, etc.  I do have "all messages" selected in the advanced module in my subscription settings, btw.

Is this not working or what in my simplistic way, doing wrong?  Figured I'd ask before sending out new instructions...  thanks.


Re: Tracking invite mails

Glenn Glazer
 

Thanks, for responding, Shal.

On 01/29/2021 22:26, Shal Farley wrote:
Glenn,

This applies to both Invitations and Direct Add notices.

> So, I recently direct added two new members to our main group and
> added them to a subgroup. I crafted a message in the window to go
> along with the GMF boilerplate.
>
> Both say that they didn't receive the message, though they have been
> receiving group emails and can access the group.

Most likely the Direct Add messages were diverted by the members' email service to their Spam folder or elsewhere.

That seems plausible, I will have them check.


> Obviously, add emails don't show up in the message archive, is there
> any way to track or verify them?

The Direct Add messages are bounced tracked like other messages.

I think it is less likely, but you can check the Email Delivery History tab of their pages in the Members list to see if the Direct Add messages were rejected ("bounced") by their email service.

Shal



Ooh, I didn't know that page existed, TIL. Thanks, I checked that and there were no bounces.

Best,

Glenn


--
[Irrelevant sig line trimmed by Moderator]


Re: Send From Default Email Address?

Class of '68 Google Account
 

That's great! All settings updated and we're off and running. Nothing like a good ole backtrack - I've done it many times! 

Thanks!


Re: Send From Default Email Address?

Bruce Bowman
 

On Sat, Jan 30, 2021 at 12:04 PM, I wrote:
And does it make a difference what sending email address is selected from the drop down list in a New Topic (image uploaded)?
I don't think so...and in any event, you would have to manually select this every time. So it would not be the most efficient way to achieve the stated objective.
Well, watch me backtrack on this, just a little.

In concept, the statement above is entirely correct; but some email software does not to honor internet standards for "reply-to," and will address replies using the From: field in the incoming message header instead. By pulling down the posting address menu online and selecting the +owner address each time, the From: and Reply-To: lines in outgoing group messages will match...thus ensuring the "replyability" (is that a word?) to those whose mail clients misbehave in this manner.

If you forget to do this, and someone using such a rogue email client replies, the reply will come back to the sender (i.e.: whoever posted it) instead of the +owner address (i.e.: all Moderators who have chosen to receive +owner messages). If this is acceptable behavior you might consider selecting "Sender" (instead of "Moderators") in the group's Reply-To setting from the get-go.

I hope that made sense.

Bruce 

Check out the groups.io Help Center and groups.io Owners Manual


Re: Send From Default Email Address?

Bruce Bowman
 

On Sat, Jan 30, 2021 at 11:51 AM, Class of '68 Google Account wrote:
Process:
We plan to have 3-4 Owner/Moderator types.
We want to be able to periodically send a group email to all members/classmates with an email address.
Members/classmates can reply - which would NOT reply to the whole group, just to the Owner/Moderators (sender).
Members/classmates cannot originate emails to anyone or group.

At this point we're asking what settings need to set on/off/other to create that type of process.
You can do this in group settings. Under the "Spam Control" tab, select "Announcement-Only Group." Under the "Message Policies" tab, pull down the "Reply-to" menu and select "Moderators." Be sure to save your changes. Having done so, only Moderators will be able to post, and any emailed replies will go back to the +owner address without posting to the group.

Please note that only those Moderators/Owners who have chosen to receive +owner messages in their own Subscription setting will actually get them (via email). See provided screenshot.

And does it make a difference what sending email address is selected from the drop down list in a New Topic (image uploaded)?
I don't think so...and in any event, you would have to manually select this every time. So it would not be the most efficient way to achieve the stated objective.
 
Hope this helps,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Send From Default Email Address?

Class of '68 Google Account
 

Thanks again to you all for trying to help us out here. Maybe I can explain what we want to do better at this point after reading some of the comments above.

History:
We used to send a group email from a Gmail account but Google stopped that - determined them to be spam mails.
We then used Google Groups which worked for a while until they eliminated the ability to edit members information.
We created an account at Groups.io since it seemed like it could handle our simple needs with options to scale if needed.

Process:
We plan to have 3-4 Owner/Moderator types.
We want to be able to periodically send a group email to all members/classmates with an email address.
Members/classmates can reply - which would NOT reply to the whole group, just to the Owner/Moderators (sender).
Members/classmates cannot originate emails to anyone or group.

At this point we're asking what settings need to set on/off/other to create that type of process.
And does it make a difference what sending email address is selected from the drop down list in a New Topic (image uploaded)?




Re: Signing in to View Photos

Ginger Iorizzo
 

Thanks, Duane.  I know she uses her phone to access the group so I have asked her what type of phone and what browser she's using.  I did suspect that it had something to do with cookies.  We'll see...
Ginger


From: GroupManagersForum@groups.io <GroupManagersForum@groups.io> on behalf of Duane <txpigeon@...>
Sent: Saturday, January 30, 2021 9:44 AM
To: GroupManagersForum@groups.io <GroupManagersForum@groups.io>
Subject: Re: [GMF] Signing in to View Photos
 
On Sat, Jan 30, 2021 at 07:30 AM, Ginger Iorizzo wrote:
“I was at the group and signed in. Yet every time I click on one of the the messages which has a photo it asks me to sign in every time.”

Any ideas why that keeps happening?
That can happen if the browser doesn't store cookies.  I remember seeing reports that this is the default for some Apple devices, so enabling cookies should fix it there.  Otherwise, more details would help.

Duane
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The Groups.io Help Center includes the Owners Manual and Members Manual.
They can be browsed online or downloaded as PDF files.  They're updated as needed.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Signing in to View Photos

Duane
 

On Sat, Jan 30, 2021 at 07:30 AM, Ginger Iorizzo wrote:
“I was at the group and signed in. Yet every time I click on one of the the messages which has a photo it asks me to sign in every time.”

Any ideas why that keeps happening?
That can happen if the browser doesn't store cookies.  I remember seeing reports that this is the default for some Apple devices, so enabling cookies should fix it there.  Otherwise, more details would help.

Duane
--
The Groups.io Help Center includes the Owners Manual and Members Manual.
They can be browsed online or downloaded as PDF files.  They're updated as needed.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Email & confirmation sequence when requesting to join a group

Duane
 

On Fri, Jan 29, 2021 at 02:36 PM, Malcolm Austen wrote:
Any further comment welcome
The most recent sequence that I've found is at https://beta.groups.io/g/main/message/16380  From that, I gather that the confirm email address and confirm subscription are combined as you've described.

The Welcome notice is sent when anyone joins the group (non-restricted) or is approved (restricted), so that part seems to be working correctly.

Yes, it's possible for someone to apply/join using another person's email address, but all communication goes to that address, thus removing the security problem.  The person receiving the emails can ignore them, as noted in each one.  Could be a hassle if someone were to do it much, but shouldn't cause any damage.

BTW, I've found that a common reason for someone remaining NC is that they mistyped their email address when trying to join.  It's easy to check their email delivery to see if they're bouncing, so I can reject them.  (My groups are restricted, so I don't approve them unless/until they confirm.)  On an unrestricted group, you could remove them.

Unfortunately, we can't control what members do with their emails, so forwarding one with live links can create cumbersome situations as you and Sandi have seen.

Duane
--
The Groups.io Help Center includes the Owners Manual and Members Manual.
They can be browsed online or downloaded as PDF files.  They're updated as needed.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Email & confirmation sequence when requesting to join a group

Sandi D. <sandi.asgtechie@...>
 

On Fri, Jan 29, 2021 at 03:36 PM, Malcolm Austen wrote:
The message sequence in requesting to join a group seems to me to be wrong.

 Nice summary,
--
Sandi Dickenson


Signing in to View Photos

Ginger Iorizzo
 

Hi,
I have member who is having trouble. Here is exactly what she describes as her problem.

“I was at the group and signed in. Yet every time I click on one of the the messages which has a photo it asks me to sign in every time.”

Any ideas why that keeps happening?
Thanks!
Ginger


Re: Send From Default Email Address?

 

'68,

Our Group list is for a high school graduating class communications.
Our class officers send out reunion info, obituary info, etc.
So ideally you would have every class member subscribed to your group. Participation is not likely to be 100%, but presumably you've gathered as many classmates' email addresses as you can.

In a group's normal (default) configuration any group member can post to the list, and all group members will receive the message.

In Groups.io the only way to allow only select members (class officers) to post messages is to check the "Announcement-Only Group" box in the Spam Control panel of the group's Settings page. Each class officer you wish to be able to post message would need to be given the Role of Moderator, which you do on their page in the group's Members list.

The classmates group I run ('74) doesn't use that feature though. Ours is used both for announcements by class officers, plus for general conversations among our classmates. The reunion chair and I have set up classmates' birthdays & anniversaries, and other special dates such as the date of our Prom and our Commencement, in the group's Calendar so that a notice goes out to everyone on those days - those are often effective conversation starters to get members talking.

We are not sure which of the sending emails listed we should use to
send "from" and why one over the other.
Generally speaking a member or moderator posts a message using either their own email service, sending To: the group's posting address, or using the New Topic page or Reply link in the group's Messages pages. In either case the message is sent to the group subscribers as if From: the sender's email address.

An exception that Joseph and Bruce mentioned is the ability to post a message that the subscribers receive as being from the group's +owner address (see the group's Home page for the exact spelling). That can only be done by a group moderator, and only via the New Topic page or a Reply to a prior Message.

I hope that makes sense! LOL.
Not a lot, as others have said.

But I hope my restatement and details will help you describe your desired use case more clearly.

Shal
List manager, JMHS Class of '74


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Re: Tracking invite mails

 
Edited

Glenn,

This applies to both Invitations and Direct Add notices.

So, I recently direct added two new members to our main group and
added them to a subgroup. I crafted a message in the window to go
along with the GMF boilerplate.

Both say that they didn't receive the message, though they have been
receiving group emails and can access the group.
Most likely the Direct Add messages were diverted by the members' email service to their Spam folder or elsewhere.

Obviously, add emails don't show up in the message archive, is there
any way to track or verify them?
The Direct Add messages are bounce-tracked like other messages.

I think it is less likely, but you can check the Email Delivery History tab of their pages in the Members list to see if the Direct Add messages were rejected ("bounced") by their email service.

Shal


--
Help: https://groups.io/helpcenter
More Help: https://groups.io/g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list


Re: Send From Default Email Address?

Frances
 

I have read thru the Helps and FAQs but not really finding the usage explanation that helps. So here is our situation:

Our Group list is for a high school graduating class communications. Our class officers send out reunion info, obituary info, etc.  We are not sure which of the sending emails listed we should use to send "from" and why one over the other. I hope that makes sense! LOL.
 
Normally I send from my group account, logged in. Just click on New Topic if you are starting a new topic.  As previously said, you can change your display name to Owner or whatever if you choose. 
 
I sometimes send to the group from my email (as I am doing now). 
 
I don’t understand when you say “which of the sending emails listed”.
 
I am sending this to the GMF email address that is on the main page of our group. 
Not the subscribe or unsubscribe because I am a member of this group already and I don’t wish to unsubscribe.
 
Previous replies mentioned that you can send from GroupOwners, but it is more limited. See previous replies.
The Help isn’t particularly useful, and certainly not in this case. Click on it in your own homepage to see what you get.
 
If you are not interested in replies from members as well, you might want to change your group to Announcement.  Or is communication a 2-way street?
https://groups.io/helpcenter/ownersmanual/1/customizing-group-settings/spam-control-and-moderation-settings
Probably you don’t though.
 
Frances
 

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Help available from Groups.io help and GMF wiki.

 


Re: Send From Default Email Address?

Chris Jones
 

On Fri, Jan 29, 2021 at 09:56 PM, Class of '68 Google Account wrote:
I hope that makes sense!
I'm sorry to say that I am completely bewlidered about what you are asking. You mentiomed the sending emails listed but I cannot work out what list you might be referring to. Rather as Bruce said Honestly, at this point I have no clear idea of what you're trying to do.

Chris


Re: Group aliases?

Malcolm Austen
 

Thanks Bruce (and Duane too). I had not looked closely enough at my one premium group. I see it's there for subgroups too which is probably where I would be more likely to want to create aliases.

Malcolm.

-- 
Malcolm Austen <malcolm.austen@...>

On 29/01/2021 21:23:57, Bruce Bowman <bruce.bowman@...> wrote:

On Fri, Jan 29, 2021 at 04:12 PM, Malcolm Austen wrote:
Is it possible for one group to have two email addresses (as aliases)?
Yes...but this is a Premium/Enterprise feature.

After upgrading, an "Aliases" menu item will appear under the Admin menu on the left-side menu bar. Open that and create them on the resulting page. Messages sent to an aliased address will post to the group, and browsing to https://groups.io/g/ALIAS/anything will be redirected to the corresponding home page (note that it does not redirect to the "anything" page within the group, just the home page). 

IIRC, I think you can create up to 5 aliases. Group aliases become unavailable for others to use to create groups. So don't get carried away with this. 

Hope this helps,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Send From Default Email Address?

Class of '68 Google Account
 

On Fri, Jan 29, 2021 at 03:29 PM, Bruce Bowman wrote:
Honestly, at this point I have no clear idea of what you're trying to do. Explain your use case and perhaps we can provide better assistance.

Meanwhile, you might want to browse the system help

Regards,
Bruce
I have read thru the Helps and FAQs but not really finding the usage explanation that helps. So here is our situation:

Our Group list is for a high school graduating class communications. Our class officers send out reunion info, obituary info, etc.  We are not sure which of the sending emails listed we should use to send "from" and why one over the other. I hope that makes sense! LOL.


Re: Group aliases?

Duane
 

On Fri, Jan 29, 2021 at 03:23 PM, Bruce Bowman wrote:
IIRC, I think you can create up to 5 aliases.
I just did a quick test and it happily accepted 8 aliases (now deleted).  The help manual doesn't mention a limit, so I don't think there is one.

Duane
--
The Groups.io Help Center includes the Owners Manual and Members Manual.
They can be browsed online or downloaded as PDF files.  They're updated as needed.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Bounced Emails? #bouncedemails

Class of '68 Google Account
 

On Fri, Jan 29, 2021 at 03:36 PM, Bruce Bowman wrote:
Those accounts will go into Bouncing status. 

Open the Member List (Admin>Members). The blue "button" at upper left is actually a menu. Pull down that menu and select Bouncing for a list of people who are having difficult receiving messages. 

Note that Bouncing is an account status, not a subscription status. A subscriber could begin Bouncing due to difficulties sending messages to that account from another group, even if there's been no activity in your own group.

Hope this helps,
Bruce
Perfect! Thanks - life is sooo easy when you know the answers!

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