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Re: Changing Members Email address

Frances
 
Edited

If you have a premium or enterprise Group Plan, you can change a member's email address for them. (Not the free month trial premium).

Otherwise members must change it themselves. You can send them the instructions - direct them to 3.4.2
https://groups.io/hc/membersmanual/Groups.io_Members_Manual.pdf

Or this page of the GMF wiki - 
https://groups.io/g/GroupManagersForum/wiki/8737

Frances
--


Help available from Groups.io help and GMF wiki.

 


Changing Members Email address

Peter Tucker
 

Hi ,
 
Can anyone help!
 
Can anyone tell he how as the Admin to changer a member email??
 
 

 
Best wises Peter  •Keep safe •Stay sane
 
______________________________________Peter Tucker
Oxford Mac Users Group


Re: Determining active members (and removing the inactive)

Duane
 

On Wed, Dec 23, 2020 at 01:01 PM, Marina wrote:
After so much talk on Beta about new pricing and members limits, I feel a sudden urge to check my members.
Keep in mind that nothing changes for existing groups, it will only apply to those created after the change.  I do agree that it's a good idea to check on members now and then though.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Determining active members (and removing the inactive)

Marina
 

Many thanks, Bruce.
I'll disable No Mail and send a Special Notice with an unsubscribe link.
After so much talk on Beta about new pricing and members limits, I feel a sudden urge to check my members.

Season's greetings to everyone,
Marina


Re: Import Options for Contacts #importingdata

Duane
 

On Wed, Dec 23, 2020 at 11:51 AM, <alee@...> wrote:
What formats are supported for importing contacts to be emailed for group invitations?
Plain text only, UTF-8.  See https://groups.io/helpcenter/ownersmanual/1/inviting-people-to-join-a-group

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Import Options for Contacts #importingdata

Bruce Bowman
 

On Wed, Dec 23, 2020 at 12:51 PM, <alee@...> wrote:
What formats are supported for importing contacts to be emailed for group invitations?  (CSV, Text, etc.)?
Plain text (UTF-8), one address per line. See https://groups.io/helpcenter/ownersmanual/1/inviting-people-to-join-a-group/sending-invitations-to-join-the-group

In the past we've had people try rich text, CSV, Word, PDF or Excel. None of them will work.

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Import Options for Contacts #importingdata

alee@...
 

What formats are supported for importing contacts to be emailed for group invitations?  (CSV, Text, etc.)?

Thanks!


Re: Premium Support Response Time?

Don Grass
 

I can only speak of my experience with support as an owner of a premium group, and it has been good. As I remember, after sending and email to support of a problem I was having, I would get an email back from support in a day or so acknowledging my email. When support solved the problem they would send me another email telling me the problem had been fixed, and that email was usually within a week after receiving their acknowledgement email.

Don


Still seeing problems on calendar times #bug

Mdivine
 

The event times are off in the one view but event times are correctly entered and correct on calendar.

Settings for both Group and Account are set to AZ time. 
Calendar shows time correct
Feed view list at bottom that shows upcoming events is off by an hour.

I recall others posting about times on events being incorrect but others were more random.And thought it was posted as resolved.
Anyone else in AZ with problems? Since time zone is a bit different for daylight savings time.
Deleting all events again, so do not have confusion for members.




#messages Confirmation message response meaning? #messages

Peter Rawbone
 

A potential new member applied by web to join our group and the usual automatic message was sent.

however, when looking at the Email delivery history, I saw this: - “Message  Confirmation message  Attempted14:10 Response165.160.13.20: dial tcp4 165.160.13.20:25: i/o timeout”

What does it mean? Please will someone enlighten me. Also, what does the Confirmation message include.

Many thanks 
-- 
Peter


Re: Determining active members (and removing the inactive)

Wolfram Schneider
 

That is why I disabled "No Email" in my groups. They still can limit email to digest or summary. But i see if they bounce.
Unless they change it to Special Notices Only and you don't send any.  Their email address could go bad for some reason, but you wouldn't know it.  They could also forget to change that back.
I covered this "loophole" by sending the group guidelines every month as a special notice. So, I will see the bounce.


Re: RSVP to waitlist #rsvp

Duane
 

On Tue, Dec 22, 2020 at 11:35 AM, Jeremy Walter wrote:
Why are my attendees being waitlisted?
Mark has fixed this, so you should be good to go, https://beta.groups.io/g/main/message/27390

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Determining active members (and removing the inactive)

Duane
 

On Tue, Dec 22, 2020 at 03:23 PM, Wolfram Schneider wrote:
That is why I disabled "No Email" in my groups. They still can limit email to digest or summary. But i see if they bounce.
Unless they change it to Special Notices Only and you don't send any.  Their email address could go bad for some reason, but you wouldn't know it.  They could also forget to change that back.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Determining active members (and removing the inactive)

Wolfram Schneider
 

Bouncing doesn't help for those on No Email, because they are never sent any group messages. You have to send something manually (via the Member List) or disable No Email and send a Special Notice (per Duane's recommendation).
I get it that people may not want to receive emails for a short time period (vacation, etc.) and set their groups to "No Email". But there is a high risk that thye may not set it back. That is why I disabled "No Email" in my groups. They still can limit email to digest or summary. But i see if they bounce.



Re: Determining active members (and removing the inactive)

Terry Slattery
 

That's much clearer. The member must reply to a bounce probe to be taken out of Bounce status.

Thanks!


Re: Determining active members (and removing the inactive)

Bruce Bowman
 

On Tue, Dec 22, 2020 at 03:13 PM, Terry Slattery wrote:
The Members list shows the red B (bouncing) tag...
To be clear, a red B means the account is Bounced. This means groups.io has given up trying to unbounce, and is no longer sending anything to that address -- even bounce probes.

You can override this and manually send a probe via a button found at the bottom of that person's membership record.

Regards,
Bruce 

Check out the groups.io Help Center and groups.io Owners Manual


Re: Premium Support Response Time?

Duane
 

On Tue, Dec 22, 2020 at 12:55 PM, JeffH wrote:
I submitted a request via email a couple of days ago (support@groups.io) and didn't receive a confirmation that it was received or any other confirmation.
I haven't submitted one recently, but you used to get an immediate acknowledgement.  Then it was a waiting game.  FYI, you must send it from the email address of the owner of the paid group in order for it to even be considered.  I can't be sure, but I think incoming emails are compared to a list of group owners and unpaid group requests are ignored.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Determining active members (and removing the inactive)

Duane
 

On Tue, Dec 22, 2020 at 02:13 PM, Terry Slattery wrote:
Is this member's email bouncing or not? It doesn't look like it, but the Bounce tag persists. Shouldn't the tag be cleared upon a successful delivery?
Yes, if they're red B, they're bouncing (bounced in GIO terms.)  A bounce probe sent after that isn't successful unless they click the unbounce link (actually unbounce the Account.)

Any email provider that uses spamhaus tends to do this regularly.  The only solution is to change providers, but there are very few that don't use some outside source.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Determining active members (and removing the inactive)

Bruce Bowman
 

On Tue, Dec 22, 2020 at 03:13 PM, Terry Slattery wrote:
I can't make sense of a few bouncing member's logs via the GUI.
The Members list shows the red B (bouncing) tag, so I click on that member. Email Delivery = Individual Messages.

Activity History shows subscribing via web on Oct 6, posting a question to the list, and finally "Email to member@ispdomain is bouncing" on Oct 17.

Email Delivery History shows Recent Bounces list from Oct 9 through Oct 17 - six entries, some of which are from spamhaus.org.
Spamhaus has blacklisted groups.io at least twice that I know of.

GIO aggressively reacts to the feedback loop mechanism ("removed for marking a message as spam") in hopes of avoiding such things.

Most Recent Unsuccessful Attempt Oct 16. Ok so far, looks like a real bounce.

But then, Most Recent Successful Delivery shows a successful Bounce Probe Nov 1 - "mail accepted for delivery".
That's a fairly typical outcome of a temporary blacklisting. However, that doesn't mean the recipient responded to the probe. Until they do, the bouncing status will persist.

Check your activity log for an entry along the lines of:  "Email to HisAddress@ domain.com is no longer bouncing via web"

Is this member's email bouncing or not? It doesn't look like it, but the Bounce tag persists. Shouldn't the tag be cleared upon a successful delivery?
If there's a B status badge -- either blue or red -- then they're still bouncing.

Bouncing is an account status, not a subscription status. There may have been subsequent bounces associated with attempts to deliver messages in another group. As a group Owner, you don't have the benefit of examining every bounce...if the member has any other subscriptions, your view of his bounce history will be incomplete.

The only way to get a comprehensive picture of the bounce history of an account is for the account owner himself to go to https://groups.io/account?page=bounces 

Hope this helps,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Determining active members (and removing the inactive)

Terry Slattery
 

I can't make sense of a few bouncing member's logs via the GUI.
The Members list shows the red B (bouncing) tag, so I click on that member. Email Delivery = Individual Messages.

Activity History shows subscribing via web on Oct 6, posting a question to the list, and finally "Email to member@ispdomain is bouncing" on Oct 17.

Email Delivery History shows Recent Bounces list from Oct 9 through Oct 17 - six entries, some of which are from spamhaus.org.
Most Recent Unsuccessful Attempt Oct 16. Ok so far, looks like a real bounce.

But then, Most Recent Successful Delivery shows a successful Bounce Probe Nov 1 - "mail accepted for delivery".

Is this member's email bouncing or not? It doesn't look like it, but the Bounce tag persists. Shouldn't the tag be cleared upon a successful delivery?

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