Date   

Re: Determining active members (and removing the inactive)

Bruce Bowman
 

On Tue, Dec 22, 2020 at 03:13 PM, Terry Slattery wrote:
The Members list shows the red B (bouncing) tag...
To be clear, a red B means the account is Bounced. This means groups.io has given up trying to unbounce, and is no longer sending anything to that address -- even bounce probes.

You can override this and manually send a probe via a button found at the bottom of that person's membership record.

Regards,
Bruce 

Check out the groups.io Help Center and groups.io Owners Manual


Re: Premium Support Response Time?

Duane
 

On Tue, Dec 22, 2020 at 12:55 PM, JeffH wrote:
I submitted a request via email a couple of days ago (support@groups.io) and didn't receive a confirmation that it was received or any other confirmation.
I haven't submitted one recently, but you used to get an immediate acknowledgement.  Then it was a waiting game.  FYI, you must send it from the email address of the owner of the paid group in order for it to even be considered.  I can't be sure, but I think incoming emails are compared to a list of group owners and unpaid group requests are ignored.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Determining active members (and removing the inactive)

Duane
 

On Tue, Dec 22, 2020 at 02:13 PM, Terry Slattery wrote:
Is this member's email bouncing or not? It doesn't look like it, but the Bounce tag persists. Shouldn't the tag be cleared upon a successful delivery?
Yes, if they're red B, they're bouncing (bounced in GIO terms.)  A bounce probe sent after that isn't successful unless they click the unbounce link (actually unbounce the Account.)

Any email provider that uses spamhaus tends to do this regularly.  The only solution is to change providers, but there are very few that don't use some outside source.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Determining active members (and removing the inactive)

Bruce Bowman
 

On Tue, Dec 22, 2020 at 03:13 PM, Terry Slattery wrote:
I can't make sense of a few bouncing member's logs via the GUI.
The Members list shows the red B (bouncing) tag, so I click on that member. Email Delivery = Individual Messages.

Activity History shows subscribing via web on Oct 6, posting a question to the list, and finally "Email to member@ispdomain is bouncing" on Oct 17.

Email Delivery History shows Recent Bounces list from Oct 9 through Oct 17 - six entries, some of which are from spamhaus.org.
Spamhaus has blacklisted groups.io at least twice that I know of.

GIO aggressively reacts to the feedback loop mechanism ("removed for marking a message as spam") in hopes of avoiding such things.

Most Recent Unsuccessful Attempt Oct 16. Ok so far, looks like a real bounce.

But then, Most Recent Successful Delivery shows a successful Bounce Probe Nov 1 - "mail accepted for delivery".
That's a fairly typical outcome of a temporary blacklisting. However, that doesn't mean the recipient responded to the probe. Until they do, the bouncing status will persist.

Check your activity log for an entry along the lines of:  "Email to HisAddress@ domain.com is no longer bouncing via web"

Is this member's email bouncing or not? It doesn't look like it, but the Bounce tag persists. Shouldn't the tag be cleared upon a successful delivery?
If there's a B status badge -- either blue or red -- then they're still bouncing.

Bouncing is an account status, not a subscription status. There may have been subsequent bounces associated with attempts to deliver messages in another group. As a group Owner, you don't have the benefit of examining every bounce...if the member has any other subscriptions, your view of his bounce history will be incomplete.

The only way to get a comprehensive picture of the bounce history of an account is for the account owner himself to go to https://groups.io/account?page=bounces 

Hope this helps,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Determining active members (and removing the inactive)

Terry Slattery
 

I can't make sense of a few bouncing member's logs via the GUI.
The Members list shows the red B (bouncing) tag, so I click on that member. Email Delivery = Individual Messages.

Activity History shows subscribing via web on Oct 6, posting a question to the list, and finally "Email to member@ispdomain is bouncing" on Oct 17.

Email Delivery History shows Recent Bounces list from Oct 9 through Oct 17 - six entries, some of which are from spamhaus.org.
Most Recent Unsuccessful Attempt Oct 16. Ok so far, looks like a real bounce.

But then, Most Recent Successful Delivery shows a successful Bounce Probe Nov 1 - "mail accepted for delivery".

Is this member's email bouncing or not? It doesn't look like it, but the Bounce tag persists. Shouldn't the tag be cleared upon a successful delivery?


Premium Support Response Time?

JeffH
 

Hello,

Does anyone happen to know what the anticipated turnaround time is for support cases opened on premium accounts? I submitted a request via email a couple of days ago (support@groups.io) and didn't receive a confirmation that it was received or any other confirmation.

I've never opened a support case before (that I can remember), so I don't know what to expect.

Thanks!

-JeffH


Re: RSVP to waitlist #rsvp

Bruce Bowman
 

On Tue, Dec 22, 2020 at 12:35 PM, Jeremy Walter wrote:
I have been running regular meetings for a few months. The next one is coming up in January and is formatted and set-up the same as all previous meetings (0 attendees for unlimited) and requests RSVP. Members are getting a response that the event is full and that they are waitlisted along like so:
<snip>

Why are my attendees being waitlisted? 
Jeremy -- If it was working previously and now is not, it's likely related to this recent change: https://beta.groups.io/g/main/topic/79125559  

I do not personally use the RSVP feature and cannot provide further guidance.

Hope this helps,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Determining active members (and removing the inactive)

Bruce Bowman
 

On Tue, Dec 22, 2020 at 12:19 PM, Marina wrote:
You mean sending a Special Notice message asking if they want to stay in the group and provide an unsubscribe link for those who don't want to stay?
Including an unsub link strikes me as a pretty good idea.

That would allow you to check
for bouncing.
I'm missing something here. Can't you already check who is bouncing by looking at the bouncing members list?
Bouncing doesn't help for those on No Email, because they are never sent any group messages. You have to send something manually (via the Member List) or disable No Email and send a Special Notice (per Duane's recommendation). 

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


RSVP to waitlist #rsvp

Jeremy Walter
 

I have been running regular meetings for a few months. The next one is coming up in January and is formatted and set-up the same as all previous meetings (0 attendees for unlimited) and requests RSVP. Members are getting a response that the event is full and that they are waitlisted along like so:

Event Details
Invited: 205 people
Attending: Be the first to say yes.
You are waitlisted.

Why are my attendees being waitlisted? 


Re: Determining active members (and removing the inactive)

Marina
 

Duane wrote:

They will all be converted to Special Notices Only.  I did that on my groups
last year.  I wouldn't do it very often, but you could send a message as a
Special Notice so it would go out to everyone. 
You mean sending a Special Notice message asking if they want to stay in the group and provide an unsubscribe link for those who don't want to stay?

That would allow you to check
for bouncing.
I'm missing something here. Can't you already check who is bouncing by looking at the bouncing members list?

Marina


Re: Message Formatting

Bruce Bowman
 

On Mon, Dec 21, 2020 at 04:41 PM, Duane wrote:
The site will insert 2 -- using the standard for signatures, as mine is below.
Like Robert, I wish it didn't. I prefer the horizontal rule below.

Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Determining active members (and removing the inactive)

Terry Slattery
 

Bryan,
I think spreadsheet filtering and private mailer is the only viable mechanism. The GUI shows some detail about last activity, but that's a manual process that only works to handle individual members. Our group has over 600 that need checking.  The API doesn't provide the data that the GUI does about last activity.
  -Terry


Re: Lost control of my list eejh

I.Weiss/z <i.weiss@...>
 

Deleted my second addr account on groups.io

No difference to my posting to eejh with my owner address 


Re: Lost control of my list eejh

Bruce Bowman
 

On Mon, Dec 21, 2020 at 06:58 PM, I.Weiss/z wrote:
It only works when I post through my browser
I think we all understand that.

Signed into my i.weiss@...  account
Post to the group using your phone. Then check your Activity log ( https://groups.io/g/GroupManagersForum/message/35813 ) and tell us what the first entry says.

Until these instructions are carried out we will continue to struggle to help you.
 
Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Lost control of my list eejh

I.Weiss/z <i.weiss@...>
 

I looked through the manual for trouble shooting


I  will relook but on first glance the stoppage is strange


All was good working week until a few days ago



Sent from my GalaxySent from my Galaxy S5e :-÷) 
G-d Plz Reveal Moshiach Tzidkainu this very Instant!!!!!!!


-------- Original message --------
From: Duane <txpigeon@...>
Date: 2020-12-21 18:36 (GMT-05:00)
To: GroupManagersForum@groups.io
Subject: Re: [GMF] Lost control of my list eejh

On Mon, Dec 21, 2020 at 05:30 PM, Mėir Weiss/z wrote:
What a mess I have made
I just noticed that you started your group a few days ago.  You should probably read the Owners Manual and the Members Manual to become familiar with everything.  It will definitely take awhile, but should cover everything you need to know.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Lost control of my list eejh

I.Weiss/z <i.weiss@...>
 

It only works when I post through my browser

Signed into my i.weiss@...  account

And it all works well



Sent from my GalaxySent from my Galaxy S5e :-÷) 
G-d Plz Reveal Moshiach Tzidkainu this very Instant!!!!!!!


-------- Original message --------
From: Peter Cook <peterscottcook@...>
Date: 2020-12-21 17:56 (GMT-05:00)
To: GroupManagersForum@groups.io
Subject: Re: [GMF] Lost control of my list eejh

Mėir, I see that your group is set to

      Posts to this group require approval from the moderators.

Try looking here to see if your messages are in the pending queue: https://groups.io/g/eejh/pending 

Pete


Re: Lost control of my list eejh

I.Weiss/z <i.weiss@...>
 

I have just tried to clean up.

Eejh is owned under i.weiss@...  me solely

I also post from a second addr meirweiss@...  also my email addr


The addr in question i am inquiring suddenly not working as per normal is the owner email I.weiss@... 



Sent from my GalaxySent from my Galaxy S5e :-÷) 
G-d Plz Reveal Moshiach Tzidkainu this very Instant!!!!!!!


-------- Original message --------
From: Mėir Weiss/z <meirweiss@...>
Date: 2020-12-21 18:09 (GMT-05:00)
To: GroupManagersForum@groups.io
Subject: Re: [GMF] Lost control of my list eejh

What a mess I have made

I'm sorry


Re: Lost control of my list eejh

Duane
 

On Mon, Dec 21, 2020 at 05:30 PM, Mėir Weiss/z wrote:
What a mess I have made
I just noticed that you started your group a few days ago.  You should probably read the Owners Manual and the Members Manual to become familiar with everything.  It will definitely take awhile, but should cover everything you need to know.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Lost control of my list eejh

Mėir Weiss/z <meirweiss@...>
 

What a mess I have made

I'm sorry



Sent from my Galaxy S5e :-÷) 
G-d Plz Reveal Moshiach Tzidkainu this very Instant!!!!!!!


-------- Original message --------
From: Duane <txpigeon@...>
Date: 2020-12-21 17:48 (GMT-05:00)
To: GroupManagersForum@groups.io
Subject: Re: [GMF] Lost control of my list eejh

On Mon, Dec 21, 2020 at 04:42 PM, Mėir Weiss/z wrote:
I did not change my email addrs
You've posted in this topic using 2 different email addresses.  That means that you have (at least) 2 accounts on GIO.  You must send from the account that's a member of the group in order for it to be posted.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Lost control of my list eejh

Peter Cook
 

Mėir, I see that your group is set to

      Posts to this group require approval from the moderators.

Try looking here to see if your messages are in the pending queue: https://groups.io/g/eejh/pending 

Pete

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