Date   

Re: Digest missing total 30% of posts... #digests #bug

ro-esp
 

On Thu, Oct 8, 2020 at 07:32 PM, Duane wrote:


On Thu, Oct 8, 2020 at 11:02 AM, ro-esp wrote:


So how did that happen? Did Tony put a ">" before every line of his
comment?
It's how some (most?) email clients handle quoting.  You may not actually see
it, depending how/where you reply, but it's implied. 
I'm not sure what you mean. Decent emailclients allow interspersed replies. Maybe microsoft-dictatorship ones don't.

It's also how the site handles it.
Which site?

Like Tony just said, it's a setting in his email. Just out of curiosity, what is the setting called? "hide all quote"?

groetjes/ĝis, Ronaldo


Re: Downgrading to Basic? #attachments

Karen Ivy
 

OK, I checked the Owners Manual and find this:

"Exception: If your group was created before August 24, 2020, the downgraded Basic group will retain the calendar, chat, database, member directory, files, photos, poll, and wiki features."

Our groups were created before January 1, 2020, so it looks like we can downgrade and keep the features.  That solves a lot of problems, thanks.
Karen


Re: Downgrading to Basic? #attachments

Karen Ivy
 

Thanks, I'll certainly try the backups.  We aren't using more than 1GB of storage now, so I'm not worried about that, but we do have a few MB of old photos. 

Karen


Re: Address format not restored by deleting subgroup #groupname #subgroups

Charlie McB
 

If the original main group address (groupname@...) still works when a subgroup is created, do to the other addresses such as groupname+subscribe@groups.io also still work?

-- Charlie


Re: Downgrading to Basic? #attachments

Jeremy Harrison
 

See recent topic https://groups.io/g/GroupManagersForum/topic/downgrade_and_keeping/77370589 , and https://groups.io/helpcenter/ownersmanual/1/upgrading-or-downgrading-groups/downgrading-a-premium-or-enterprise-group .
If I understand correctly, if your groups were created before this year, you have 'grandfather rights' for them, and they will retain the files, etc. features (so they remain available)
To download your groups' data (which you might want to do just in case), see https://groups.io/helpcenter/ownersmanual/1/exporting-or-downloading-your-group-s-data

Jeremy


Re: Downgrading to Basic? #attachments

Duane
 

On Fri, Oct 9, 2020 at 07:56 PM, Karen Ivy wrote:
If we do this, how do we retrieve files, photos, and databases that were transferred from Yahoo?  Also, what happens with attachments in a Basic account?
This is relatively new territory since not many groups have downgraded.  The first thing you should do is go to the Settings page and use the Export Group Data button at the top.  Select the things on the list that you might want to save so it can be stored on your computer.  I'd suggest getting everything the first time, just to be safe.

I don't think anyone is quite sure what will happen if you're using more than 1GB of storage.  I think it's likely that you'll lose some attachments, especially if you've chosen to Delete Old Attachments for Storage Limit Reached, when that job runs on the servers.  Mark hasn't given us many details on what will happen to the rest of the stored items - files, photos.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Photos from nowhere? #photos

Christos G. Psarras
 

The pocket photos were in error most likely, but just in case, I'd open the message they belong to and have a peek, and if they were indeed sent accidentally, you can actually delete the message itself and it'll take care of all of them at once, no need in this case to delete one pic at a time.

Cheers,
Christos


Downgrading to Basic? #attachments

Karen Ivy
 

We're considering downgrading our 2 groups from Premium to Basic, for financial reasons.  If we do this, how do we retrieve files, photos, and databases that were transferred from Yahoo?  Also, what happens with attachments in a Basic account?

Karen Ivy


Re: Subgroups storage question

Duane
 


Re: Subgroups storage question

Frances
 

On Fri, Oct 9, 2020 at 07:44 PM, Ginger Iorizzo wrote:
I have a basic group that is grandfathered in to have subgroups. If we create subgroups, will they each have 1G of storage, in addition to the 1G allotted for the main group?
The answers are in Help!
https://groups.io/helpcenter/glossary/1/terms/subgroup

https://groups.io/helpcenter/ownersmanual/1/viewing-and-managing-your-group-s-storage?single=true

Frances
 
--
GMF wiki for help. Search box at the top of each page.

Check out the new groups.io Help Center  Use your browser to search or download the PDF.


Photos from nowhere? #photos

Karen Ivy
 

I was reviewing our groups' storage, and find that the Photos directory has a section labeled "Emailed photos."  A few are actual photos that someone attached, but most are just sort of blank GIFs, about 1K in size.  Looking at the associated messages, they're related to emails I sent after we moved our groups to Groups.io; but those emails didn't have photos or anything else attached.  They contain URLs to PDFs which I posted on our organization's web site.  And yet I have these photos that look like someone's smartphone photo of their pocket.  Can I delete them without affecting the messages?  We don't use that much space but this is pure waste.

Karen Ivy


Subgroups storage question

Ginger Iorizzo
 

Hi,
I have a basic group that is grandfathered in to have subgroups. If we create subgroups, will they each have 1G of storage, in addition to the 1G allotted for the main group?
Thanks!
Ginger


Re: Yahoo photos

Bruce Bowman
 

On Fri, Oct 9, 2020 at 05:23 PM, Annie Green wrote:
Apparently Yahoo didn't transfer our photos to io.  Is it possible they may be somewhere besides the photo folder.
Annie -- Any photos in Y!G albums (i.e. by logging in and uploading them via the web interface) should have come over, at least some of them. Click on Photos on the left-side menu bar and look for any albums that might appear there.

Any photos attached to group messages (i.e.: those that appeared in the former PhotoMatic tab) are gone. The Easy Group Transfer never did include attachments.

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Yahoo photos

Annie Green
 

Apparently Yahoo didn't transfer our photos to io.  Is it possible they may be somewhere besides the photo folder.


Re: Group Users

Frances
 

On Fri, Oct 9, 2020 at 11:38 AM, Annie Green wrote:
One more thing.  Please define Archive messages.  We rarely archive anything will the search for archived messages include recent messages?
From the Glossary in Help:

Archive
A repository of all messages posted to a group, except messages that have been deleted. The messages in the archive are displayed in chronological order on a group’s website when someone clicks the Messages link.
https://groups.io/helpcenter/glossary/1/terms/archive
 
Frances
--
GMF wiki for help. Search box at the top of each page.

Check out the new groups.io Help Center  Use your browser to search or download the PDF.


Re: Group Users

Annie Green
 

Thanks.  Being an intermediary is a challenge since I can't sit with the member these days!!  The real problem is so many different operating systems and what I tell an Android user differs with Windows,or Apple,  etc so like I have at least 10 emails  on how to search a message.  I've just sent the group the group help page. Thanks.

One more thing.  Please define Archive messages.  We rarely archive anything will the search for archived messages include recent messages?

Tnx again.


Re: Group Users

Duane
 

On Fri, Oct 9, 2020 at 09:46 AM, Bruce Bowman wrote:
Group_Help may be a better fit.
Or even the Members Manual.  Probably 99% of their questions could be answered by reading that.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Group Users

Chris Jones
 

On Fri, Oct 9, 2020 at 02:36 PM, Annie Green wrote:
Often times my group members have questions I can't answer.
AFAIK there is no bar on anyone joining and using this forum even if it is aimed at Owners and Moderators, but in all fairness as a Group Owner you should ask the questions then feed the answers back to your wider membership.

Although I have never seen it set in tablets of stone anywhere, the role of Owner or Moderator really requires the postholders to acquire as much understanding as possible about the workings of Groups.io and keep up to date with the changes as they happen; that requires a commitment that individual members are unlikely to exhibit. If an individual member comes along and asks a question, are they likely to pass it on to others who encounter the same problem? I suspect not...

Being a group Owner or Moderator brings a fair degree of responsibility with it.

Chris


Re: Group Users

Bruce Bowman
 

On Fri, Oct 9, 2020 at 09:36 AM, Annie Green wrote:
By Group Managers Forum do you mean only moderators can ask questions?

GMF Mission Statement:

We strive to be a resource of the highest quality for owners and moderators of Groups.io groups. We allow as much information as possible from our group to be accessed by visitors! Would you like to be a better Groups.io group owner and/or moderator? Would you like to see even more improvements in Groups.io groups? We discuss our experiences as both group owners and moderators, share ideas for promoting and customizing the content areas, and offer various techniques for managing groups.

Often times my group members have questions I can't answer. Can they go directly to this group for answers?
Sure, if they don't mind weeding through all the Moderator/Owner-type discussions. Group_Help may be a better fit.

Regards,
Bruce, GMF Mod

Check out the groups.io Help Center and groups.io Owners Manual


Re: Calendar Reminder Problem

Mark Murphy
 

I experienced the same issue with deleting a reminder for future events on a recurring event: the reminder was still sent.

Here's what I was able to find in the Beta group on the status of a fix: https://beta.groups.io/g/main/topic/74962529 . I don't know if there have been any later updates.

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