Date   

Re: Digest missing total 30% of posts... #digests #bug

Bruce Bowman
 

On Tue, Oct 6, 2020 at 08:23 PM, Gwen Stritter, MD wrote:
I have periodically noted that digests (from one specific group only) will have a long blank space for the first 30 - 50%, and then start at post 3b or some such.
Gwen -- Peculiar. But I'll take a stab at this.

Each digest should at least have an index of messages at the top ("Topics in this Digest"), along with the number of messages in each topic listed. Are the missing messages gone from the index, too? 

It could also be that someone is using a white font (or more generally, a font that's the same color as your mail reader background). Fairly unlikely, but it does happen. If so, you should be able to see the "missing" text by selecting the blank area with your mouse cursor. 

Generally, are the missing posts all sent by the same person? A screenshot from your end could be really helpful here.

It was happening intermittently initially, but in the last week it is happening with every digest.  I haven't heard any other group members complaining.  None of my other groups have this problem.

Another idea:  If someone top-quotes and posts his reply below, it often happens that none of that message makes it into the digest. Subscribers need to be trained not to do that.

Go to your online message archive and open one of the "missing" messages. Do you have to click on the blue "Show Quoted Text" button to see any of it? If so, that's what is happening. 

I hope something in there helps.

Regards,
Bruce


Check out the groups.io Help Center and groups.io Owners Manual


Re: Digest missing total 30% of posts... #digests #bug

Christopher Warrington
 

On Tue, Oct 6, 2020 at 05:23 PM, Gwen Stritter, MD wrote:

I have periodically noted that digests (from one specific group only) will have a long blank space for the first 30 - 50%, and then start at post 3b or some such.

If you switch your mail client into plain text mode, so you see the missing messages?

If you can't switch, try looking at the message source and looking at the text/plain alternative insurance of the text/html one.

My thinking is that there's an HTML tag in one of the first messages that your client thinks needs to be closed. This is a way to validate that guess.

-- Christopher Warrington


Digest missing total 30% of posts... #digests #bug

Gwen Stritter, MD
 

Hello, fellow managers.

I have periodically noted that digests (from one specific group only) will have a long blank space for the first 30 - 50%, and then start at post 3b or some such.

It was happening intermittently initially, but in the last week it is happening with every digest.  I haven't heard any other group members complaining.  None of my other groups have this problem.  I recently set my email client to NOT load remote content automatically - I simply select that option once I open the digest.  I think that security step may have exacerbated the problem, but the problem definitely preceded the change.  I would like to fix the problem without changing my security setting, if at all possible.

Any and all advice is much appreciated!
Gwen


Re: Definitive GIO Features vs Status

Bruce Bowman
 

On Tue, Oct 6, 2020 at 04:47 PM, Art Kocsis wrote:
Thank you Francis for the link. As the group in question is still in premium status, there is no "upgrade" choice under admin". However, going to a basic group that I created last November there was an upgrade choice and I could verify that subgroups and files should still be enabled.
Art -- For Premium groups, it's Admin>Billing.

I reported this error in the online docs earlier in the week. It hasn't been fixed in the Help Center yet.

In looking over the various documents and posts that relate to groups/subgroups created prior to January 15 I found a lot of ambiguity and inconsistencies.
For example:
admin > upgrade states that subgroups are "Legacy enabled" while the owner's manual states they will be "accessible".
Yes..."accessible," as in "not locked."

The GMF wiki says "Groups ... are grandfathered, and are "allowed" to have subgroups."
At one point, subgroups were going to be deleted when a post-Jan15 main group reverted to Basic. For whatever reason, Mark subsequently decided to lock them instead of deleting them. The wiki entry you're referring to dates to a time before that decision was made.

You've already been told that your subgroups are not going to disappear. Is it really important that it all be verbatim? If so, feel free to edit the page. GMF wiki pages are editable by any GMF member.

Another ambiguity appears in the Help Center FAQ pages:

"All features become unavailable except those related to sending and managing messages."

What features, exactly, are those related and not related to managing messages?
You were previously referred to https://beta.groups.io/g/main/message/25893. It says, in part:

"Basic groups created after that time will be limited to mailing list features only. That means, they will not have polls, calendar, chat, member directory, integrations, photos, files, database, or wiki. They will continue to also not have subgroups. To gain access to those features, these groups will need to upgrade to a premium or enterprise group. Basic groups will still have access to all of our mailing list settings, including hashtags."

Seems pretty straightforward, but if something remains ambiguous on your end, please provide examples of what you still need clarity on.

Regards,
Bruce 

Check out the groups.io Help Center and groups.io Owners Manual


Re: Owner is able to change member's email address

 

. . . . .
The assumption that list owners who didn't foresee the collapse of YG, …
and then had to pay a Premium penalty
are experienced and knowledgeable is at best naive.
--
ken clark
Understood, Ken. But when this was discussed years ago on beta, that event was beyond the horizon.

But you do bring up a very good point. Perhaps no one should be able to change the email address of a group owner except that person?

Dano


Re: Definitive GIO Features vs Status

Art Kocsis
 

On 10-05-2020 07:39, Frances wrote:
Does there exist a definitive, up-to-date table or list of GIO features vs the status of a group.
You can see what your groups have by going to Admin, Upgrade. But this is for your current status, I am fairly sure.
Thank you Francis for the link. As the group in question is still in premium status, there is no "upgrade" choice under admin". However, going to a basic group that I created last November there was an upgrade choice and I could verify that subgroups and files should still be enabled.

In looking over the various documents and posts that relate to groups/subgroups created prior to January 15 I found a lot of ambiguity and inconsistencies.
For example:
admin > upgrade states that subgroups are "Legacy enabled" while the owner's manual states they will be "accessible".
The GMF wiki says "Groups ... are grandfathered, and are "allowed" to have subgroups."

What exactly do these terms mean? "Accessible" could be read only as could "enabled". "Allowed" could have restrictions.
The owner's manual doesn't help much. In fact, in the downgrading section, the sentence defining applicability is a bit convoluted and more confusing than clarifying.

I hope that the intent is to continue full read and post access after a downgrade and it would be very reassuring to have an official confirmation of that policy.

Another ambiguity appears in the Help Center FAQ pages:

"All features become unavailable except those related to sending and managing messages."

What features, exactly, are those related and not related to managing messages?

I suspect there is going to be a flood of similar questions popping up here in the next few weeks.

Art


Re: Owner is able to change member's email address

SP4149
 

I moved seventeen lists from YG to groups.io Basic (Free)  over the last two and a half years.  Three YG lists ignored the impending YG collapse and 
nastily rebuffed my assistance.  When they finally realized the YG end was near they had to pay someone to move them and become Premium lists.
Even though I am owner/co-owner/moderator of 17 Basic lists; I also belong as a long time member to three ex YG Premium lists who have considered me
a trouble maker for encouraging lists to move to groups.io, having to pay for a $220 Premium subscription just rubs salt into their wounds.

IF they have been reading this topic they now know that they, as Premium list owners, can change my e-mail address, without my knowledge of the new address
and lock me out of ownership/co-ownership/moderator/member status of all the lists on groups.io I have subscribed.

The assumption that list owners who didn't foresee the collapse of YG, were not bothered by the many system failures, and waited until it was shutting down
and then had to move paying a Premium penalty are experienced and knowledgeable is at best naive.
--
ken clark

www.shastasprings.com


Re: Pricing structure

Deborah Cohen
 


Dotty, your detailed chronology is an exact description of what I've received. I just hadn't remembered until I read your account. So yes, what I got was a notification, not an actual bill. I've just re-read it and it says that I will be billed (an unspecified amount) for the next 12 months on October 17th. My idea that I am going to be charged $220 this time was based on the price list I saw when I clicked on the link in the notification.  I only looked in the Payments tab under Admin after Bruce replied to my previous post.  I'm relieved to find that it does show my renewal rate is $110. Thank you Bruce and Dotty for the clarification.

Deborah


Re: account bouncing

Madison Martin
 

Good news, the issue has been fixed, hopefully once and for all!!!

 

From: GroupManagersForum@groups.io <GroupManagersForum@groups.io> On Behalf Of Duane
Sent: October 2, 2020 12:35 PM
To: GroupManagersForum@groups.io
Subject: Re: [GMF] account bouncing

 

On Fri, Oct 2, 2020 at 12:29 PM, Madison Martin wrote:

Is it possible for groups.io to send me either piece of info or is
it something that only the owners of the lists can send me

You can get what's available by going to https://groups.io/account?page=bounces while you're logged in.  On the right side you'll see the message that was returned by the email service for each bounce.

Duane --
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Pricing structure

Deborah Cohen
 

Profuse apologies. Lately my mind has become loosened from it's moorings, or so it seems. When I read Jim's post about his group having been billed $220 instead of the expected $110 I "remembered" the notice I'd gotten charging me likewise. But I've just checked Payments under Admin and I have been billed $110.00. (My previous payment was 10/17/19). So sorry for the unnecessary post and any confusion I may have caused to other readers.
--
Deborah


Spam!

Paul Konanz
 

 

If you get a message of any kind from me that looks strange, like asking about your Amazon account for instance, it is SPAM! Just delete it. I have changed my Email password but they already have my contact list. L

 

I may have to change my Email address which will kill me. I’ll let you know.

 

The spam message used my Email address and went right through IO to all my group members. I don’t know how they did that and whether IO should be able to block that?? Experts?

 

Paul Konanz


Re: Message stuck in pending

Peter Dubé
 

Chris,

I have plenty of storage available.  Plus I deleted the videos and still the message is stuck in pending.

If I don't find an answer here sometime today, I will reject (if I can) and have the member try posting again.

Peter


Re: Pricing structure

Dotty Bell
 

On Mon, Oct 5, 2020 at 01:14 PM, Jim Pruitt wrote:
I am a member of a group that bought a premium subscription on 16 Oct, 2019 at the original price of $110 and it was my understanding that even if the price increased (which it did a month later) that we would be grandfathered and stay at the $110 price.  However the group I am in has been sent a bill for the current fee ($220 ?) rather than the price we were told we would be charged.  What gives?
I also received my "friendly reminder" emails from Support today for my 2 Premium groups that will be renewed on Oct. 20.   Just to clarify, these support emails did not state the price of renewal.  I have received no "bill" for any amount.  The emails did contain links to the Plans and Pricing page and also the page to "change your plan or downgrade to the free plan".  If I click on either of those links, the information there does imply that the Premium price will be $220/yearly.  However, if I look at my Admin>Billing page, it clearly states that my next payment will be due on Oct. 20, 2020 in the amount of $110.  So, I question that JIm or Deborah have actually received a "bill" for $220 renewal.  I suggest they go to their Billing page and look in the Payment section to see how much the upcoming payment will be.  Hope this helps.

Dotty


Re: Message stuck in pending

Duane
 

On Tue, Oct 6, 2020 at 12:06 PM, Peter Dubé wrote:
what is the difference between REJECT and DELETE for this message?
Reject sends it back to the sender in case they want to modify and resend.  Delete doesn't notify them.

Duane

--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Owner Messages not being received or sent from group?

Duane
 

On Tue, Oct 6, 2020 at 10:49 AM, Chris Rickert wrote:
I just found out that my ISP's system has marked my domain as spam and was not sending my emails out.
Well, glad it wasn't GIO! ;>)  I was going to reply to your post about the trace.  I don't see anything in there where it connected to GIO, only the 198.162.x.x addresses.  Those are private addresses used within a work-group/factory/local_network, so I suspected they weren't actually going out.  Thanks for letting us know what it was.  I can mark it off my list of things to look into.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Message stuck in pending

Chris Jones
 

On Tue, Oct 6, 2020 at 05:25 PM, Peter Dubé wrote:
The size of the videos are 20 and 39 mb.  So i guess that is not the problem.
Well it might be.

(a) How much of your group's storage is currently occupied?

(b) Is your group set to delete old attachments to make way for new ones?

Bruce's suggestion of using cloud storage somewhere is probably the best solution anyway.

Chris


Re: Message stuck in pending

Peter Dubé
 

Bruce, what is the difference between REJECT and DELETE for this message?  What does reject do?  Thanks

Peter


Re: Message stuck in pending

Peter Dubé
 

Bruce,

I deleted the videos.  Saved the changes.   Tried to approve.   Still did not work.  Message still pending.


Re: Message stuck in pending

Bruce Bowman
 

On Tue, Oct 6, 2020 at 12:25 PM, Peter Dubé wrote:
The size of the videos are 20 and 39 mb.  So i guess that is not the problem.
Attachments are Base64-encoded before being stored in the message base. That can easily double their size.

Have not tried rejecting it.   Thought about doing that and asking the new member to try reposting, but figured that is the last resort.   
If you do have him repost, I suggest sending them in separate messages...or [better] put them in cloud storage and send hyperlinks to the group.

Good luck,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Message stuck in pending

Peter Dubé
 

Bruce,
 
The size of the videos are 20 and 39 mb.  So i guess that is not the problem.
 
Have not tried rejecting it.   Thought about doing that and asking the new member to try reposting, but figured that is the last resort.   
 
Peter

On Tue, Oct 6, 2020 at 12:18 PM Bruce Bowman <bruce.bowman@...> wrote:
On Tue, Oct 6, 2020 at 12:15 PM, Peter Dubé wrote:
The message in question does have two videos attached to it.  Could that be part of the problem?
Uh, yeah. Message size is limited to 100 MB. Have you tried rejecting it?

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual

 

 

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