Date   

Re: Duplicate Attachments

 

Barry,

Catching up on previous messages,
 
>>> Two photos now lost forever !! Cant carry on like this much longer - members will get upset with me deleting their material.
 
You should have made a backup of the images/attachments you wanted to remove, that would have covered the situation when something gets inadvertently deleted.  This is standard operating procedure when one attempts to do something that could result in things getting lost.  The way to do this would be to bring the message up in message view, then click on the attachments (you want to be removing) and save them to your local hard drive or somewhere else, then edit the message and delete them.

But all is not lost, there are ways to restore those missing images/files and restore the damaged message 1, but one will need them from other messages, the Emailed-Photos album, local backup, or from the original sender.

Method 1: The copies of the missing images and the remaining original message's text could be used to reconstruct the original topic starter message 1, by creating and sending in a new message that's identical to the original but with a unique subject title, which will create a separate new topic/thread, then edit that message and copy and paste its message body contents to the original damaged starter message's contents, and because the images were embedded*** since it was an HTML message, it should work in restoring the original (which was also HTML).  Then lock the new topic you used to repair the original and make sure to leave it there so the image links stay active (for it and the restored one).  I think this should work but I haven't tested it.  (*** It's embedded images/other files which are the problem when one replies without trimming, like if one uses drag and drop to add files to a message or uses the Insert Image or Add Pictures button, then a reply includes all that stuff.  If one uses the Attach or paper clip icon and the images or files are actually real physical attachments, a reply will not include those, I've yet to see an email app that includes the original physical (paper-clip) attachments when one clicks on Reply.  So this trick may work.)

What will work is this (I tested it):  If the group has the FILES area enabled and photos allowed in it, the missing images can then be uploaded into some location in there, then the damaged message edited, and since it's in HTML, <img src> tags can be manually inserted (using the Source Code method) which point to the FILES-uploaded missing files locations, so when the message is viewed online in GIO it now looks like it was before.
 
I'm not very familiar with the Merge Topics functionality, that could possibly be used somehow to restore the original, I don't know, but message dates may be a problem.
 

  
>>> Further, I think the only duplicates that can be removed in this way are duplicates that have been created by the IO system with no photos attached in that particular reply.
 
1 - Anything contained within a message can be removed when you edit a message, it has nothing to do with something being a duplicate or not, so I'm not quite sure I understand what you mean by this.
 
2 - You are still confused as to what is exactly happening; GIO is NOT creating the duplicate attachments, the users are, by not trimming their replies and removing those images, hence re-sending back those same images as if they attached them themselves, which results in creating dupes.  GIO dutifully takes what the sender has sent in and saves/archives it (so it can be referred to later), it has no idea that something within that message really shouldn't be there because the sender doesn't know or is just lazy.  It's the exact same thing that will take place if you email me directly and include let's say two images in your message and I reply to you without trimming my reply, you will receive my reply along with everything you sent me, i.e. with the two images in it among the original text, which will be duplicated in your inbox now. (the only difference being that in your email app you can only delete the whole message, not the images within it, whereas on GIO you can remove images without deleting the whole message)
 
>>> None of this explains why duplicates are created in the first place and perhaps this is down to lack of trimming.
 
See no.2 above, not "perhaps", it is why duplicates are created, and it is down to lack of trimming.

More to come in a separate message.

Cheers,
Christos

 


Re: Duplicate Attachments

Barry
 

Christos - order was ...
1/ hamburger(more) below images
2/select edit from drop down
3/ tick images in box immediately below images
4/save without sending (tab below images)

Thanks for considering the issue in depth,
Barry.


Zoom

Patricia Burrow
 

Is there any problem posting a Zoom link to all members of my group? Messages are private on this Group.


Patricia Burrow


Re: Question about synching members with a file of email addresses

Bruce Bowman
 

On Thu, Sep 24, 2020 at 01:45 PM, Chuck Palmer wrote:
I am considering using the technique mentioned in the Help here:
https://groups.io/helpcenter/ownersmanual/1/managing-members/premium-and-enterprise-member-management-options

but am concerned about re-adding members who previously unsubscribed.  Every couple of weeks I do an export of our club's membership from our WordPress website's users database and import the appropriate fields into our MailChimp audience.  If someone unsubscribes from that list, MailChimp does not allow me to re-add them via the next import because of privacy laws. If those who previously unsubscribed want to re-subscribe, they have to do so via a form/link.
Chuck -- I have no experience with MailChimp. Generally speaking, though, groups.io puts responsibility for such things on the group Owner. See this thread in Group_Help for a somewhat related discussion of another power that group Owners have been given. You have to pay for Premium to use either of these features, and I don't think that's a coincidence.

I just did a little test where I Direct Added a new regular member, logged in as that member and unsubscribed, then logged in as admin and Direct Added him again without a problem.  I then logged in as that regular member and completely deleted my GIO account.  Then I logged in as admin again and was still able to Direct Add his email address to our group. 
Yep. Direct Add creates an account -- and even confirms it -- if one does not already exist. "Member Sync" does the same.

I would think that if a member unsubscribed, an owner should not be able to re-subscribe them.  But rather, it would be up to that person to initiate the re-subscription -- similar to what MailChimp does.  Yes, the person does get an email saying "If this was a mistake, please click on the following link and you will be immediately removed:" but if I unsubscribed from a group, I would not want to see that email each time the owner tried to add me back in again.

So I'm just wondering if this is a concern from a privacy standpoint and if not, how other owners are handing keeping their member lists in sync with other systems.
The feature does what it does, for good or ill...managing privacy issues are your problem. Personally, I don't use either of these two features, largely for the same reasons. I add people to the GIO group when they join our club, but if someone later unsubscribes -- even for the "marking as spam" issue -- I do not shanghai them back.

Hope this helps,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Cover Photo #settings

Patricia Burrow
 

I was able to make the cover change by making the PDF into a jpeg. Had not thought about that initially. I miss the elephants.


Patricia Burrow



On Sep 23, 2020, at 9:11 PM, Frances <frances@...> wrote:

On Thu, Sep 24, 2020 at 12:04 AM, Patricia Burrow wrote:
Is there a way to change the cover photo? I have tried  Admin  >  Settings  >  Cover Photo.  I select the file and then, Set Cover Photo. The file name is next to the Choose File button but when I click on Set, nothing happens and the file name goes away. Is there another option that I am missing? I love elephants but would like something a bit more relevant to our group. 
Yes, it is a little confusing. After you choose the file, and clicked on set the cover photo, it is done. Click on Home on the left and you will see the photo in the right place. Ignore the opportunity to set the photo - if you are happy with it.

See also:  https://groups.io/helpcenter/ownersmanual/1/changing-the-home-page-image-and-group

Frances
 
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GMF wiki for help. Search box at the top of each page.

Check out the new groups.io Help Center  Use your browser to search or download the PDF.



Re: Can't change group email address #groupname #settings

Martin G8BHC
 

Thanks, Duane. Oh, well. Never mind.

Martin RH

On 24 Sep 2020, at 18:53, Duane <txpigeon@...> wrote:

On Thu, Sep 24, 2020 at 12:46 PM, Martin G8BHC wrote:
Tried to set up a new group and get That address is not available.
If you want to use that particular name, you may have a long wait.  There's no definite recycle time and it could be years.  Before I delete a group, for whatever reason, I make sure to change the name to gobbledygook so the original name is available again right away.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Member's emails keep bouncing, even after she changed to new email

Duane
 

On Thu, Sep 24, 2020 at 12:46 PM, Janie wrote:
groups.io still thinks it's her other bounced email and back they come to her, even with her sign up with new email. 
Unless she's sending from the new address, they'll get bounced.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Can't change group email address #groupname #settings

Duane
 

On Thu, Sep 24, 2020 at 12:46 PM, Martin G8BHC wrote:
Tried to set up a new group and get That address is not available.
If you want to use that particular name, you may have a long wait.  There's no definite recycle time and it could be years.  Before I delete a group, for whatever reason, I make sure to change the name to gobbledygook so the original name is available again right away.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Member's emails keep bouncing, even after she changed to new email

Janie
 

i.e. when her emails started bouncing back, she went in groups.io and changed that email to a different one. Yet somehow, groups.io still thinks it's her other bounced email and back they come to her, even with her sign up with new email. 

Ideas?


Re: Can't change group email address #groupname #settings

Martin G8BHC
 

Tried to set up a new group and get That address is not available.
Probbly because I tried earlier and then deleted the group when I realised I could amend the group email address, according to the Manual.
I’ll leave it a few days and try again. Not an urgent issue.
As they say, "If it ain’t broke, don’t fix it".
Cheers



Martin RH



On 24 Sep 2020, at 15:14, Bruce Bowman <bruce.bowman@...> wrote:

On Thu, Sep 24, 2020 at 10:06 AM, Martin G8BHC wrote:
Thanks, Bruce, but that doesn’t work.
Deleted and retyped in Group Email Address and also into Message Formatting : Subject tag.
That being so, it probably means the name is already in use. Try something else.

Also get a "That group doesn’t exist" message.
I have no explanation for that. A screenshot would be helpful.

Good luck,
Bruce

P.S. I acknowledge that the error text for this function isn't particularly informative.

Check out the groups.io Help Center and groups.io Owners Manual


Re: Duplicate Attachments

 

Barry, another question; on those 2 messages you edited out of the list of 4 in that thread, did you make sure to scroll down until the end of that message you wanted to edit, then click on that hamburger icon to the right, or did you click on the one that happens to be right above and to the right of the message you are viewing onscreen?  Could it be that you pressed the wrong Edit-Message and actually edited the wrong message?  That's why I asked if you happened to have the second message onscreen but accidentally pressed the previous (original 1st message) button because the bottom of that message was still visible at the extreme top of the screen, and by accidentally deleting the image in there it disappeared downstream.   I've done this before myself, it can happen if one is not careful.

Cheers,
Christos


Question about synching members with a file of email addresses

Chuck Palmer
 

I am considering using the technique mentioned in the Help here:
https://groups.io/helpcenter/ownersmanual/1/managing-members/premium-and-enterprise-member-management-options

but am concerned about re-adding members who previously unsubscribed.  Every couple of weeks I do an export of our club's membership from our WordPress website's users database and import the appropriate fields into our MailChimp audience.  If someone unsubscribes from that list, MailChimp does not allow me to re-add them via the next import because of privacy laws. If those who previously unsubscribed want to re-subscribe, they have to do so via a form/link.

I just did a little test where I Direct Added a new regular member, logged in as that member and unsubscribed, then logged in as admin and Direct Added him again without a problem.  I then logged in as that regular member and completely deleted my GIO account.  Then I logged in as admin again and was still able to Direct Add his email address to our group. 

I would think that if a member unsubscribed, an owner should not be able to re-subscribe them.  But rather, it would be up to that person to initiate the re-subscription -- similar to what MailChimp does.  Yes, the person does get an email saying "If this was a mistake, please click on the following link and you will be immediately removed:" but if I unsubscribed from a group, I would not want to see that email each time the owner tried to add me back in again.

So I'm just wondering if this is a concern from a privacy standpoint and if not, how other owners are handing keeping their member lists in sync with other systems.

Thanks!
-chuck


Re: Can't change group email address #groupname #settings

Bruce Bowman
 

On Thu, Sep 24, 2020 at 10:06 AM, Martin G8BHC wrote:
Thanks, Bruce, but that doesn’t work.
Deleted and retyped in Group Email Address and also into Message Formatting : Subject tag.
That being so, it probably means the name is already in use. Try something else.

Also get a "That group doesn’t exist" message.
I have no explanation for that. A screenshot would be helpful.

Good luck,
Bruce

P.S. I acknowledge that the error text for this function isn't particularly informative.

Check out the groups.io Help Center and groups.io Owners Manual


Re: Can't change group email address #groupname #settings

Martin G8BHC
 

Thanks, Bruce, but that doesn’t work.
Deleted and retyped in Group Email Address and also into Message Formatting : Subject tag.
Also get a "That group doesn’t exist" message.

Other fields can be changed without problem.

Regards

Martin RH



On 24 Sep 2020, at 14:00, Bruce Bowman <bruce.bowman@...> wrote:

On Thu, Sep 24, 2020 at 07:04 AM, Martin G8BHC wrote:
Trying to edit the group email address in accordance with the handbook instructions but get a red warning message that "Cannot contain spaces, pluses, periods, or underscores." It doesn't.
The name can't contain unicode characters, just regular ASCII. Try typing the name into the box...don't cut-and-paste it.

There's also a limit on length...34 characters or something like that.

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Can't change group email address #groupname #settings

Bruce Bowman
 

On Thu, Sep 24, 2020 at 07:04 AM, Martin G8BHC wrote:
Trying to edit the group email address in accordance with the handbook instructions but get a red warning message that "Cannot contain spaces, pluses, periods, or underscores." It doesn't.
The name can't contain unicode characters, just regular ASCII. Try typing the name into the box...don't cut-and-paste it.

There's also a limit on length...34 characters or something like that.

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Can't change group email address #groupname #settings

Martin G8BHC
 

Trying to edit the group email address in accordance with the handbook instructions but get a red warning message that "Cannot contain spaces, pluses, periods, or underscores." It doesn't. Either that or I get a message that the group doesn't exist. 
 


Re: Files / Search not working #files

 

Peteski,

I wonder if on the older PDFs the text was stored using the old
standard single-byte (ASCII) character sets, and in some newer PDFs
the text us stored as Unicode (multi-byte) characters?
PDF files are typically compressed (like zip files). Moreover, the characters are not always encoded as either ASCII or Unicode. So it typically takes some special purpose code to make the content searchable. Later versions of Windows have that built-in, earlier versions required a plug-in to explorer's search indexer.

So being unable to search content of a PDF file would not be a surprise, rather it would be a surprise to find one where the text content is searchable in plain text.

Shal


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Help: https://groups.io/helpcenter
More Help: https://groups.io/g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list


Re: Cover Photo #settings

Frances
 

On Thu, Sep 24, 2020 at 12:04 AM, Patricia Burrow wrote:
Is there a way to change the cover photo? I have tried  Admin  >  Settings  >  Cover Photo.  I select the file and then, Set Cover Photo. The file name is next to the Choose File button but when I click on Set, nothing happens and the file name goes away. Is there another option that I am missing? I love elephants but would like something a bit more relevant to our group. 
Yes, it is a little confusing. After you choose the file, and clicked on set the cover photo, it is done. Click on Home on the left and you will see the photo in the right place. Ignore the opportunity to set the photo - if you are happy with it.

See also:  https://groups.io/helpcenter/ownersmanual/1/changing-the-home-page-image-and-group

Frances
 
--
GMF wiki for help. Search box at the top of each page.

Check out the new groups.io Help Center  Use your browser to search or download the PDF.


Cover Photo #settings

Patricia Burrow
 

Is there a way to change the cover photo? I have tried  Admin  >  Settings  >  Cover Photo.  I select the file and then, Set Cover Photo. The file name is next to the Choose File button but when I click on Set, nothing happens and the file name goes away. Is there another option that I am missing? I love elephants but would like something a bit more relevant to our group. 


Re: Duplicate Attachments

Sandy Kozinn
 

In a group I help moderate, any post with an attachment is moderated.

Moderators can announce that any resending of an attachment will cause the moderator to reject the post and send it back to the writer.

After a few times, those with the habit of reposting attachments will stop, because their posts won't go through if rejected.

It's a little more work for the moderators at first but it will teach a lesson.


sdk


At 07:26 PM 9/23/2020, you wrote:
On Wed, Sep 23, 2020 at 12:29 PM, Nivard Ovington wrote:
Nivard - I am doing nothing wrong whatsoever. It is clear what is happening. Members are posting replies with attachments (without any trimming taking place whatsoever). Either duplicates or partial duplicates are being created immediately or if not so,original replies are being separated from the original document in the listing of attachments. When you look at the list you see multiple entries some just on their own to start with changing to partial but incomplete duplicates asthe strings build up. It is a mess to be honest and it uses up space - I have advised my membership now to cease using attachments altogether and only to use "add pictures". I know I can restrict things but I am holding this in reserve. I do not think my members will adhere to stripping each and every reply of photos etc before posting replies. For me it is a straight forward glitch with IO architecture and that is all there is to it. I do not think there is a way of reverting the attachment register back to how it should look. barry.

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