Date   

how do I handle this?

Barry Porter KB1PA
 

How do I handle this?

"There could be a spammer, your account could be compromised, or you're just sending more E-Mails than usual.

This warning was generated because the daily threshold of 200 E-Mails was hit.
Either wait until tomorrow for the count to be reset, or contact your domain manager.

The IP that sent the last email was:
13.92.40.205

If this is not your IP, or you did not send these emails, please change your password immediately: "


Re: Duplicate Attachments

 

Barry, would by any chance those two messages you edited were both the 1st reply to each thread, in other words the second message on the list onscreen?

Cheers,
Christos


Groups.io Anniversary - Wed, 09/23/2020 #cal-notice

GroupManagersForum@groups.io Calendar <noreply@...>
 

Groups.io Anniversary

When:
Wednesday, 23 September 2020

Description:
Introducing Groups.io posted in Mark Fletcher's Blog on this date in 2014.


Re: Files / Search not working #files

Jud Eson
 

 "apparently there is a problem somewhere, more and more I now think some search index or something needs updating or refreshing, I think we should report this to beta"

Christos,
I have done sufficient testing with PDF files and .txt files to be certain that text indexing that happened to old files is no longer happing with new files. 
How do I report it to someone that can confirm the bug and possibly fix it?
- Jud


Re: Duplicate Attachments

Nivard Ovington
 

Hi Barry

There must be something odd about the photos you have or the way they are attached ?

Today I tidied up a few posts with duplicated (in one case seven repeats) from subscribers replying *with* the attachments

In all cases I deleted the duplicated attachment and saved without sending, in all cases it *only* deleted the one attachment, leaving the text of all replies and the original with the attachment

*Without* using the red delete which I believe deletes the whole reply

Nivard Ovington in Cornwall (UK)

On 22/09/2020 20:14, Barry via groups.io wrote:
Christos and Nivard - have carried out the same exercise again with the same result - attachment duplicate photo deleted with the result of losing the photo in all duplicates and the original attachment with just the narrative remaining. Two photos now lost forever !! Cant carry on like this much longer - members will get upset with me deleting their material.
One point however was - when I ticked the duplicate attachment photo (under the photo) - I then went straight to "save without sending". I did not press the lower tab in red "Delete".
Barry


Re: Duplicate Attachments

Barry
 

Christos and Nivard - have carried out the same exercise again with the same result - attachment duplicate photo deleted with the result of losing the photo in all duplicates and the original attachment with just the narrative remaining. Two photos now lost forever !! Cant carry on like this much longer - members will get upset with me deleting their material.

One point however was - when I ticked the duplicate attachment photo (under the photo) - I then went straight to "save without sending". I did not press the lower tab in red "Delete". 

Barry


Re: Duplicate Attachments

 

Barry,
 
Christos - Regarding these multiple attachments - have tested out your suggestion of deleting them by clicking on one of the multiple attachments and making some changes. I edited one duplicate attachment and deleted the photo within it. "Yes" - the attachment has gone altogether from the listing (which is good news) but sadly we have lost the photo for good in all the other duplicates. In all the other duplicates we retain the narrative because I did not disturb that. Back to square one as I see it - one change effects all. Delete one photo - deletes attachment from listing (success) but also removes the photo form elsewhere (not a success). barry
 
I don't know exactly what you did but you either didn't something quite the right way, or if you did things right, the only other explanation I can think of is you just happened to find a newly-introduced bug of some sort in this scenario.
 
Each mailed-in attachment in a message is separately-saved as a unique filename, so the deletion of one duplicate attachment in one message shouldn't delete all the other ones.  This is how it's supposed to work and as late as a month or so ago I did do this dupe-removing on a group I own and it worked just fine, so I don't know what else to tell you.
 
The only further help I can offer is for you to temporarily add me as a mod in your group, and then we can select a topic that has this duplicate problem and do the troubleshooting and see what happens.  If you want to go that route, please contact me off-list so we can set it up and find a time where both of us are available to test.
 
Cheers,
Christos


Re: Duplicate Attachments

Barry
 

Nivard - thankyou for coming back to me on this. Everything you say is correct including the fact, that by doing what you say, it leaves the text of the reply.
However this action removes the image from all other duplicates also and also from the original, even though the text remains intact on all. barry - lichfield uk


Re: Duplicate Attachments

Nivard Ovington
 

Hi Barry

I am unsure what you did as deleting a duplicate attachment does not alter the original

If you go to Admin > Upgrade it shows the amount of storage and how much you have used, see in brackets [View Attachments]

Which lists all the posts with attachments, its fairly easy to look down and check any that are more than one attachment, it may be a post had more than one but its easy to check

If you find one with multiple attachments of the same image, select the reply with a duplicate, under the reply select More (they call it a hamburger I believe) then Edit Message

Under it is a tick box for the attachment, tick it and under it select "Save without sending" (that does not send to the group but does inform the poster of the reply) or you can save and send to the group if required

above the tick boxes is a field to enter a reason for the edit

That does not effect the original post or any other duplicates but leaves the text of the reply

Nivard Ovington in Cornwall (UK)

On 22/09/2020 08:51, Barry via groups.io wrote:
Christos - Regarding these multiple attachments - have tested out your suggestion of deleting them by clicking on one of the multiple attachments and making some changes. I edited one duplicate attachment and deleted the photo within it. "Yes" - the attachment has gone altogether from the listing (which is good news) but sadly we have lost the photo for good in all the other duplicates. In all the other duplicates we retain the narrative because I did not disturb that. Back to square one as I see it - one change effects all. Delete one photo - deletes attachment from listing (success) but also removes the photo form elsewhere (not a success). barry


Calendar event using times #calendar

Sandi D. <sandi.asgtechie@...>
 

The first time I used Calendar in June 2020, I set it to Central Time and AM/PM. There was some confusion on my group with the GIO event times not being what I thought I had entered. I chalked it up to user error. 

My second use of Calendar was yesterday. In the Timezone field I selected  "(UTC-04:00) Eastern Time (US and Canada) (EDT)". I changed the clock from AM/PM to 24 hours. 

I then created my event using the drop down menu for the times. I selected 1400 for the start and 1530 for the end. The Timezone field showed (UTC-04:00) Eastern Time (US and Canada) (EDT) as the default. 
I then pasted details in the description box. 
The message was delivered and it had this as the date and time: Tuesday, 22 September 2020, 3:30am to 2:00pm (UTC-04:00) America/NY. 
Somehow it transposed the start and end times as well as sending it with AM/PM. 

Given my earlier June experience I was extra cautious to make sure my start and end times were correct. I "know" I didn't confuse the start and end times when creating this event. 

So I went back in and edited it to "all day", which removed the incorrect times. I have the correct time listed in the calendar description so I figured if anyone referenced or subscribed, they would find the correct time in the description of my event. 

I subscribe to our groups GIO calendar on my iPad. The event description is full of added characters. For example in the Notes field of the event is: Tues Sep 22 ( x-apple-data-detectors://12 ) and ( tel:+1%20786%20635%201003 ) US -- 

Is this expected behavior?

Sandi Dickenson
Moderator of ASG Volunteers Group


Re: Duplicate Attachments

Barry
 

Christos - Regarding these multiple attachments - have tested out your suggestion of deleting them by clicking on one of the multiple attachments and making some changes. I edited one duplicate attachment and deleted the photo within it. "Yes" - the attachment has gone altogether from the listing (which is good news) but sadly we have lost the photo for good in all the other duplicates. In all the other duplicates we retain the narrative because I did not disturb that. Back to square one as I see it - one change effects all. Delete one photo - deletes attachment from listing (success) but also removes the photo form elsewhere (not a success). barry


Re: Locking the 'delivery method' for members

 

Harlan,

I have reviewed all information I can find but can NOT find if it is
possible for me as the owner to LOCK the delivery method for messages
to my members (individual, digest, etc).
It is not possible.

Even if you change a member's Email Delivery the members will be able to use the Subscription page to change it back. Or change it to something else.

The only choice you can lock out is the No Emails choice, but that choice is for all members, not select ones. That would be:

|_| Disable No Email

In the Messages Policies panel of your group's Settings page.

Shal


--
Help: https://groups.io/helpcenter
More Help: https://groups.io/g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list


Re: Unsuccessful attempts

 

Jim,

I got there by selecting the member and then looking at activity
history. Then I went to "Email Delivery History" while still looking
at that member's activity.
That's what I thought, and as I said those pages report whether or not group postings have been delivered TO the member's email service.

The second box there was "Most Recent Unsuccessful Attempt" and I
quoted what was in that box. Someone else said the lot says the
member's ISP rejected the message although I did not see it there
unless it is the "
mx03.oxsus-vadesecure.net: 421 4.2.1 Connection refused"
That is exactly it.

A 4xy response code is a temporary rejection. The member's email service is telling Groups.io to "try again later". That code is why it is listed as an "Unsuccessful Attempt" rather than a bounce. The message may later be successfully delivered when Groups.io retries (or not).

For reference, 5xy is a permanent rejection ("don't try again") - these go in the Recent Bounces panel. 2xy is success, the most recent of which goes in the Successful Delivery panel.

Now that same member shows no recent unsuccessful and he did post a
message to the group so I know it is working but still have no clue
why it had failed.
To find out why a post FROM the member wasn't received by the group you need to look in the group's Activity page, as I suggested before.

Shal


--
Help: https://groups.io/helpcenter
More Help: https://groups.io/g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list


Re: mails not getting through -- only to me

 

Thank you, yes: https://beta.groups.io/g/main/message/26297

The backlog of messages seems now to have arrived..


On Mon, Sep 21, 2020 at 10:37 PM, Joseph Lee wrote:

Hello all,

In case you didn’t see a message from Mark Fletcher, he posted a message on Groups.IO beta forum that he is investigating email delivery issues (a member of my group wrote to the list about it).

Cheers,

Joseph

 

From: GroupManagersForum@groups.io <GroupManagersForum@groups.io> On Behalf Of spyderlady60@...
Sent: Monday, September 21, 2020 12:15 PM
To: GroupManagersForum@groups.io
Subject: Re: [GMF] mails not getting through -- only to me

 

Same here...showing received in messages in Group home page...but not coming through into my inbox.Wonder

what's up with this?  Happened one other day too.  I'm owner so it's not pending moderation.

Let's see if this post to this group comes into my inbox.

Joyce Couts

Co-owner Mouseville

 

 

 

 

 

 


Re: Duplicate Attachments

 

Barry,

>>> If deleting attachments in duplicates does not effect the original attachment (the one we wish to keep) -then this is a way forward.

Yes, it will not affect the original (thread/topic starter) message's attachment, not any other message's same attachment(s) for that matter; a duplicate attachment is only saved on the group's pages because it was physically attached to a separate message, and because GIO keeps track of which message a particular attachment belongs to, when you edit a message and delete the attachment(s) there, you are only deleting the copy of the attached file that was saved from that message, you won't be affecting the thread/topic starter which contains the "master" copy (if you will).

Of course that does mean that if let's say 10 people didn't bother to trim their reply and replied, hence sending back a copy of the same attachment(s), you'd have to edit each one of those 10 reply messages in order to remove the 10x duplicate attachment(s) ... that's why user education and some nagging and policy enforcement will help.  At the very least, you could work with the people who do this a lot and see if you can get them to change their reply settings in their email app to NOT include the original stuff, some apps have it on by default.

Cheers,
Christos



Re: Locking the 'delivery method' for members

Duane
 

On Mon, Sep 21, 2020 at 08:24 PM, Harlan Steinle wrote:
I can find but can NOT find if it is possible for me as the owner to LOCK the delivery method for messages to my members
No, it's not.  You can set the method you prefer for each member if you want, as well as the default for the group, but each member can change it at any time.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Address format not restored by deleting subgroup #groupname #subgroups

Duane
 

On Mon, Sep 21, 2020 at 08:24 PM, Roger Matus wrote:
I just created a group for my condo association. I just explained to everyone -- including the 90 year-olds, that they can start a topic by sending an email to bcm@groups.io.  So far -- so good.

I was about to create subgroups -- but -- I saw the warning about changing the email address of the main group.  If I do that, will bcm@groups.io still work?
Yes, the main group address will still work when subgroups are created.  However, unless you created the group before January 15 2020, you can't create subgroups if you have a Basic (free) group.  You'd need to have a Premium or Enterprise group to do so.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Locking the 'delivery method' for members

Harlan Steinle
 

I have reviewed all information I can find but can NOT find if it is possible for me as the owner to LOCK the delivery method for messages to my members (individual, digest, etc). I want to be able to do this so certain members can ONLY receive digest format emails while others will get only individual. 

Harlan Steinle

Ssv forum

 


Re: Address format not restored by deleting subgroup #groupname #subgroups

Roger Matus <roger@...>
 

Noobie here.  Sorry for the need for clarification.

I just created a group for my condo association. I just explained to everyone -- including the 90 year-olds, that they can start a topic by sending an email to bcm@groups.io.  So far -- so good.

I was about to create subgroups -- but -- I saw the warning about changing the email address of the main group.  If I do that, will bcm@groups.io still work?  I do not want to explain to everyone that they need to use a new email address,

Thank you


Re: Duplicate Attachments

 

On Mon, Sep 21, 2020 at 07:06 PM, Barry wrote:
I think this is poor on IO architecture to design something to use up space and then holds groups to account, for using up space according to limits set in stone.

This is not GIO-specific architecture, as far as I know that's what everyone else also does, other group sites or email client software.

Cheers,
Christos

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