Date   

Re: mails not getting through -- only to me

Frank Lekens
 

Thank you, yes: https://beta.groups.io/g/main/message/26297

The backlog of messages seems now to have arrived..


On Mon, Sep 21, 2020 at 10:37 PM, Joseph Lee wrote:

Hello all,

In case you didn’t see a message from Mark Fletcher, he posted a message on Groups.IO beta forum that he is investigating email delivery issues (a member of my group wrote to the list about it).

Cheers,

Joseph

 

From: GroupManagersForum@groups.io <GroupManagersForum@groups.io> On Behalf Of spyderlady60@...
Sent: Monday, September 21, 2020 12:15 PM
To: GroupManagersForum@groups.io
Subject: Re: [GMF] mails not getting through -- only to me

 

Same here...showing received in messages in Group home page...but not coming through into my inbox.Wonder

what's up with this?  Happened one other day too.  I'm owner so it's not pending moderation.

Let's see if this post to this group comes into my inbox.

Joyce Couts

Co-owner Mouseville

 

 

 

 

 

 


Re: Duplicate Attachments

Christos G. Psarras
 

Barry,

>>> If deleting attachments in duplicates does not effect the original attachment (the one we wish to keep) -then this is a way forward.

Yes, it will not affect the original (thread/topic starter) message's attachment, not any other message's same attachment(s) for that matter; a duplicate attachment is only saved on the group's pages because it was physically attached to a separate message, and because GIO keeps track of which message a particular attachment belongs to, when you edit a message and delete the attachment(s) there, you are only deleting the copy of the attached file that was saved from that message, you won't be affecting the thread/topic starter which contains the "master" copy (if you will).

Of course that does mean that if let's say 10 people didn't bother to trim their reply and replied, hence sending back a copy of the same attachment(s), you'd have to edit each one of those 10 reply messages in order to remove the 10x duplicate attachment(s) ... that's why user education and some nagging and policy enforcement will help.  At the very least, you could work with the people who do this a lot and see if you can get them to change their reply settings in their email app to NOT include the original stuff, some apps have it on by default.

Cheers,
Christos



Re: Locking the 'delivery method' for members

Duane
 

On Mon, Sep 21, 2020 at 08:24 PM, Harlan Steinle wrote:
I can find but can NOT find if it is possible for me as the owner to LOCK the delivery method for messages to my members
No, it's not.  You can set the method you prefer for each member if you want, as well as the default for the group, but each member can change it at any time.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Address format not restored by deleting subgroup #groupname #subgroups

Duane
 

On Mon, Sep 21, 2020 at 08:24 PM, Roger Matus wrote:
I just created a group for my condo association. I just explained to everyone -- including the 90 year-olds, that they can start a topic by sending an email to bcm@groups.io.  So far -- so good.

I was about to create subgroups -- but -- I saw the warning about changing the email address of the main group.  If I do that, will bcm@groups.io still work?
Yes, the main group address will still work when subgroups are created.  However, unless you created the group before January 15 2020, you can't create subgroups if you have a Basic (free) group.  You'd need to have a Premium or Enterprise group to do so.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Locking the 'delivery method' for members

Harlan Steinle
 

I have reviewed all information I can find but can NOT find if it is possible for me as the owner to LOCK the delivery method for messages to my members (individual, digest, etc). I want to be able to do this so certain members can ONLY receive digest format emails while others will get only individual. 

Harlan Steinle

Ssv forum

 


Re: Address format not restored by deleting subgroup #groupname #subgroups

Roger Matus
 

Noobie here.  Sorry for the need for clarification.

I just created a group for my condo association. I just explained to everyone -- including the 90 year-olds, that they can start a topic by sending an email to bcm@groups.io.  So far -- so good.

I was about to create subgroups -- but -- I saw the warning about changing the email address of the main group.  If I do that, will bcm@groups.io still work?  I do not want to explain to everyone that they need to use a new email address,

Thank you


Re: Duplicate Attachments

Christos G. Psarras
 

On Mon, Sep 21, 2020 at 07:06 PM, Barry wrote:
I think this is poor on IO architecture to design something to use up space and then holds groups to account, for using up space according to limits set in stone.

This is not GIO-specific architecture, as far as I know that's what everyone else also does, other group sites or email client software.

Cheers,
Christos


Re: Duplicate Attachments

Barry
 

Christos - your last line sounds a useful way forwards. If deleting attachments in duplicates does not effect the original attachment (the one we wish to keep) -then this is a way forward. I run this forum on my own and time is at a premium for me and my members. Thanks also for the input of Bruce and Duane - barry. 


Re: Duplicate Attachments

Bruce Bowman
 

On Mon, Sep 21, 2020 at 07:06 PM, Barry wrote:
No disrespect to my members, but their interest is not in replying in a way that does not complicate matters to do with any imposed storage limits.
Barry -- If this is your primary concern, groups.io can be set to automatically delete old attachments as you approach your storage limit. It's the last entry in the Message Policies tab in your group settings.

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Duplicate Attachments

Duane
 

On Mon, Sep 21, 2020 at 06:06 PM, Barry wrote:
because it has not been designed properly
I think it was designed properly for people that observe standard email protocol, such as trimming unnecessary clutter and/or only quoting the pertinent part of the original.  Unfortunately, there are too many people that aren't even aware that email etiquette exists.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Emailed Message Delivery Issue

KL
 

They are aware as of last Friday. That is the last I heard from support.

My question is for the others that have popped up with missing email issues. I would like to know if their backlog fixed today for them since Groups.io is saying they are "caught up". 


Re: Duplicate Attachments

Barry
 

Bruce - no disrespect to my members, but their interest is not in replying in a way that does not complicate matters to do with any imposed storage limits. They are not interested in storage - they want to talk about their chosen interest/play with the kids/deal with their other halves etc etc. I think this is poor on IO architecture to design something to use up space and then holds groups to account, for using up space according to limits set in stone.

Duane - it doesnt seem as though there is an easy answer to this problem which is what I had hoped I had missed. I will look into all your referrals but if such referrals make too much work for me - then never mind my members, it will cause me an issue.

We are in a position where we have a bunch of people who basically want to talk about their interest (me included) and not have something in the background about to go ping on them because it has not been designed properly.

Be interesting to see what others have to say on the subject,

Barry. 


Re: Duplicate Attachments

Christos G. Psarras
 

Barry,

This has been discussed before and unfortunately having a way to automatically do this is not very reliable at best, for various technical reasons I won't get into here, you can search GMF or beta for "duplicate" and you'll find the previous posts.

>>> Asking members to trim each and every one of their replies before posting is not the answer.

Unfortunately it is.  Either that, or place the group in moderation (only for messages that have attachments) and have the mod(s) manually deleting the duplicate attachments before they approve the message.
 
You can notify the group that storage is at a premium so please don't do this, and notify repeat offenders that if they don't get their stuff together and keep on doing it, they will be placed on 100% moderation (regardless of whether their message has attachment or not) which will result in a delay before their messages get posted, which (usually) gets their attention; sometimes when dealing with certain problems in groups, tough love is really the only answer :)

>>> At present I cannot see a way of removing such duplicate attachments without deleting the topics themselves

Also, you don't have to delete the whole topic (or message for that matter) in order to remove the attachments, you can edit the message and delete the duplicate attachments leaving the message otherwise intact.

Cheers,
Christos



Re: Emailed Message Delivery Issue

Duane
 

On Mon, Sep 21, 2020 at 05:43 PM, KL wrote:
Still missing approx 18-14 over the past few days.
Mark didn't specify when the problem started, so yours may be something else that he's not aware of.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Duplicate Attachments

Bruce Bowman
 

On Mon, Sep 21, 2020 at 06:26 PM, Barry wrote:
Asking members to trim each and every one of their replies before posting is not the answer.
Why not? 

A software solution to this problem is not as straightforward as it may first appear. Even a duplicate can be intentional ("Hey Jack, I lost the email with that file you sent earlier...can you resend?"). 

I need a way of deleting duplicate attachments when they occur or if a member adds, to an attachment (with another photo for instance/text) then instead of making another "fresh attachment" - the system should recognise the existing one is being added to and just add the next sequential photo into the order.
You can delete the dupes by editing the message containing it (you'll see "Delete" checkboxes next to each one). See https://groups.io/helpcenter/ownersmanual/1/managing-group-topics-and-messages/editing-the-content-of-messages-in-the 

Attachments may also be found directly via Admin>Billing (or Upgrade)>View Attachments. See https://groups.io/g/GroupManagersForum/wiki/7120 

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Emailed Message Delivery Issue

KL
 

All

Mark just posted on beta:

Hi All,

We are caught up with email delivery.

Did all that had issues received the past/missing email? I did not. None have been delivered. Still missing approx 18-14 over the past few days. Want to check here before I hit support with a new ticket.

Thank you







Re: Duplicate Attachments

Duane
 

On Mon, Sep 21, 2020 at 05:26 PM, Barry wrote:
We are seeing duplicate attachments created here and there in our forum.
This is a long standing request that hasn't been addressed yet.  I suspect mainly because it's so difficult to be sure that the only attachments that are deleted are those that should be.  The current, and preferred, way to handle it is to teach members to remove an existing attachment when replying and/or adding another.

You can also set maximum sizes for images and/or resize them when they get uploaded, https://groups.io/helpcenter/ownersmanual/1/viewing-and-managing-your-group-s-storage/managing-your-group-s-storage-space  This can be extremely useful for a group where the members don't reduce the file size before sending.  Some assume that everyone has unlimited bandwidth and/or storage, so don't pay any attention, even though most email programs/clients have the capability of "resizing for email" to reduce the problems.

If you search the messages here on GMF and on the beta group, you can read the discussions (and add your support on beta so that Mark will see it.)  There is information on how to delete the extraneous copies in the Owners Manual.  Start at https://groups.io/helpcenter/ownersmanual/1/viewing-and-managing-your-group-s-storage/deleting-message-attachments-manually

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: Neither I nor any of my group are receiving their own messages today

Duane
 

On Mon, Sep 21, 2020 at 05:24 PM, Mike Hanauer wrote:
We depend on immediate delivery.
In that case, you shouldn't use email.  Although it's usually fast, there are NO specifications as to how soon an email must be sent/delivered, only that it should be, eventually.

You'll need to follow the beta group to see what, if anything, Mark says about preventing a recurrence.  He has said that he plans to though.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Duplicate Attachments

Barry
 

We are seeing duplicate attachments created here and there in our forum. Such duplicates occupy more space than needed and use up what space is available to us. At present I cannot see a way of removing such duplicate attachments without deleting the topics themselves, in which the attachments appear. This is not what anyone would wish to see take place. Regretably we now have a number of such duplicate attachments in the attachment list. Hopefully it might be possible for the service provider to resolve this problem. Currently this is not a major issue for us - but it does need looking into for sure, because it could easily become a problem in the future. IO rules surrounding (space constraints) apply to attachments as we know, which is the ludicrous situation we face.
 
I am concerned about this. One thread we have had recently was called "Winter Flying" . There are not many words in the thread but a number of excellent photos and one short MOV video. The thread with all its 4 attachments runs to 13Mb. It was great little thread and one we do not wish to lose. Having said this - we dont need 4 such attachments of this in our records. What can be done ? Asking members to trim each and every one of their replies before posting is not the answer. I need a way of deleting duplicate attachments when they occur or if a member adds, to an attachment (with another photo for instance/text) then instead of making another "fresh attachment" - the system should recognise the existing one is being added to and just add the next sequential photo into the order.

Who needs multiple attachments about the same topic ?

Barry.


Re: Files / Search not working #files

Christos G. Psarras
 

Bruce,

>>> PDF files are binary. Observing a sequence of characters in Acrobat Reader is no guarantee
>>> that same string actually occurs within the file.

>>> My experience is that "Print to PDF" in Windows 10 does not create a searchable document.

While it's true that PDFs are either 8-bit binary files or 7-bit ASCII text files, they are still searchable if one opens them a text stream and searches for something.  The difference is when the PDF was created from page images (or bitmaps) in "binary" mode where the text is a graphical representation of itself instead of the actual text, in that case it's not searchable as the characters themselves are not stored in the PDF, but their graphical representation is, which of course is not searchable; maybe that's Win10 is doing, I don't know.  But in my case, and I suspect in Jud's case as well, the PDFs which are failing the search were created the same way as the others which work OK, and in my case they were created by Word and PDF Complete so I know it's not something I'm doing.

You are right that the string may not be (visually) present in the file as such if it contains formatting within its characters (or it was a bitmap image), but if not, it should be there and searchable, and found.

But just to make sure we are not missing something, I did another test, only this time I searched TXT files for a keyword that is there on both files, and lo and behold, one uploaded a month or so ago doesn't get listed in the search results, while another one uploaded earlier this year shows up.

So apparently there is a problem somewhere, more and more I now think some search index or something needs updating or refreshing, I think we should report this to beta.

Cheers,
Christos