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Many users never see my replies to questions

Tom Blahovici
 

Hi
I am the owner of a group.  When a person asks a question, I always reply quickly usually before anyone else.  The problem is that almost all the users in my group never see my replies.
There are a few that do.

So here is an example...
13:00:  Receive a message with a question.
13:05   I  reply to all.
14:14   Someone replies to original sender and I see it.  He has not seen my message
15:00   Someone replies to original sender, he has seen the original sender and the person who responds.  He does not see my email

Lately, I have also been replying directly to the user as well.  No response.

And so on. I tried opening a ticket, but there was no response (free account I guess). I did get the notification that a ticket was created.
So, how do I go about finding what is wrong?
Thanks, Tom



Re: How to post as a Moderator?

Cal
 

I usually put "From Admin:" or "From the List Admin:" (or something similar) at the beginning of the subject line.

Cal


From: "Marina" <moderatore@...>
To: GroupManagersForum@groups.io
Sent: Tuesday, August 25, 2020 9:51:53 AM
Subject: Re: [GMF] How to post as a Moderator?

On Sun, Aug 23, 2020 at 05:48 PM, Bruce Bowman wrote:

> If anonymity is desirable, the only good way to do that is to set up a
> separate moderator subscription under a different email address (with "group
> moderator" or something like that as its Display Name) and use that for all
> such activity.

Thank you, Bruce. Rather than anonimity I had in mind consistency. Although we do have a specific hashtag for admin messages, it would be more consistent for me (and more clear for my group members) that messages sent from the +owner  address appeared under a unique display name.

Best,
Marina


Re: is there a feature to block members by country or ip address? #access #customize #howto #spam #wishlist

Duane
 

On Tue, Aug 25, 2020 at 10:13 AM, iowagold2020 wrote:
is there a feature to block members by country or ip address?
I believe the only current blocking is by domain.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


is there a feature to block members by country or ip address? #access #customize #howto #spam #wishlist

iowagold2020
 

is there a feature to block members by country or ip address?
i have been getting pounded by the scammers lately..
so far the approval of any message feature has been working so at least the group is not getting the batch of scam spam. 
i would like to be able to block africa as well as asia..

a whole country block would be cool.
at least for my group.


#access #customize #howto #spam #wishlist
--
Thanks Paul in Iowa
see my groups at https://hondagenerator.groups.io


Re: How to post as a Moderator?

Marina
 

On Sun, Aug 23, 2020 at 05:48 PM, Bruce Bowman wrote:

If anonymity is desirable, the only good way to do that is to set up a
separate moderator subscription under a different email address (with "group
moderator" or something like that as its Display Name) and use that for all
such activity.
Thank you, Bruce. Rather than anonimity I had in mind consistency. Although we do have a specific hashtag for admin messages, it would be more consistent for me (and more clear for my group members) that messages sent from the +owner address appeared under a unique display name.

Best,
Marina


Re: Copy/Paste Pics in Messages No Working

Steve
 

Will do and I'll advise the group members as well.

Thx


Re: Print a member list?

Jay Zach
 

If you have access to 'awk' (pretty much standard on all Unix and Unix-like systems, but there are also Windows ports floating around), you can just have it print the colums you want from the download.  i.e. to print the name of the member (2nd column), and their email address (1sts column), 1st download memberlist.csv, then:  awk -F, '{print $2,$1}' memberlist.csv 


Re: Copy/Paste Pics in Messages No Working

Bruce Bowman
 

On Mon, Aug 24, 2020 at 11:56 AM, Steve wrote:
To the source, it was a clipping from newspapers dot com. I normal copy my clippings directly from that site right onto my group post.
Steve -- Be careful doing that.

As stated earlier, copying an image from a web site generally puts its URL on the clipboard, not the actual binary image. It may seem to work for awhile, because the recipient probably has web access, and it can continue to be fetched as needed....but if the image is ever moved or deleted at the source, it will magically disappear from your message, too.

In addition, if the image requires some subscription for access, it's likely that no one receiving your group post will see it at all...simply because they aren't logged into newspapers.com like you are. This could explain your failed-to-fetch-the-blob error message.

To confirm, go to Emailed Photos and check to see if the image you added actually appears there. If not, then it isn't resident in groups.io.

Maybe related to the iPad vs the windows laptop.
That could be, but generally speaking you're really rolling the dice by using cut-and-paste. The only robust way to embed an image via the GIO message editor is to first download it as a file, followed by uploading it with the Add Image dialog.

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Copy/Paste Pics in Messages No Working

Steve
 

To the source, it was a clipping from newspapers dot com. I normal copy my clippings directly from that site right onto my group post. Maybe related to the iPad vs the windows laptop.


Re: Copy/Paste Pics in Messages No Working

Steve
 

It does help. This occurred on an iPad, normally I use my HP laptop when at home.
I'll stick with the a pic button now.
Thx


Re: Copy/Paste Pics in Messages No Working

Bruce Bowman
 

On Mon, Aug 24, 2020 at 09:25 AM, Steve wrote:
Tried to add a pic to a post in two different groups, didn’t work by copy/paste.  Pic limit no reached as an FYI

In the edit mode I see this:

Cannot convert blob:https://groups.io/6dbca5bd-41bb-4f76-8513-bcf546ee6a66 to Blob. Resource might not exist or is inaccessible.
Things like this can happen if the image is in your browser cache but no longer resident at the source.

You didn't state where the original image was located or how you got it on your clipboard. Images, when subjected to a copy operation in a browser, are usually transferred to your clipboard as a URL. When selected and copied from image editing software, it is copied as a Binary Large OBject (blob). If the original source could not be found, an error of this type is sent to the clipboard instead. From the error above it seems you were trying to copy an image that was thought by your OS to already be resident somewhere in groups.io, but couldn't be found. We will need further details on this.

Summarizing, what I'm seeing suggests that the error occurred during the copy, not the paste. 

I then tried to edit the post to insert pic by using add image icon, in the edit mode the Add image button didn’t show.
This is normal. Adding images (or any other attachments) during a message edit is not a permitted operation.

Did a third reply to the same post, this time the add image button appeared and I was able to attached the pic.
Add Image does not use the clipboard -- the image is instead uploaded as a file. This is the preferred way to put an image in your message. 

Hope this helps,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Copy/Paste Pics in Messages No Working

Steve
 

Tried to add a pic to a post in two different groups, didn’t work by copy/paste.  Pic limit no reached as an FYI

In the edit mode I see this:

Cannot convert blob:https://groups.io/6dbca5bd-41bb-4f76-8513-bcf546ee6a66 to Blob. Resource might not exist or is inaccessible.

I then tried to edit the post to insert pic by using add image icon, in the edit mode the Add image button didn’t show.

Did a third reply to the same post, this time the add image button appeared and I was able to attached the pic.


Re: Print a member list?

Andy Wedge
 

On Sat, Aug 22, 2020 at 05:27 PM, Dotty Bell wrote:
Of course, even with my small group I have to repeat that multiple times for each page of names,
That number of pages will of course be influenced by the number of items per page setting you have in your account profile preferences https://groups.io/account?page=prefs

Andy


Re: How to post as a Moderator?

Chris Klemmer
 

Thank you all, what great support!
Question answered, problem solved, and I learned a lot.
The power of community is inspiring.
Chris


Re: How to post as a Moderator?

Bruce Bowman
 

On Sun, Aug 23, 2020 at 11:37 AM, Don Grass wrote:
Chris could also sign their post to the member with:

"Chris,
Group Moderator"
True, and simple enough. Still, there seems to be little reason why we cannot reply to a message using the +owner address. I've made a suggestion to that effect in beta.

I may have jumped to conclusions as to what Chris's goal is (see below)...

On Sun, Aug 23, 2020 at 11:46 AM, Marina wrote:
I have done a test with my group moderators, the message appears as sent from the owner address but with the name of the actual sender, in this case the moderator's name.
Is there a way to send a message in the group from the owner address under a standard name, such as Owner or Admin, etc.?
If anonymity is desirable, the only good way to do that is to set up a separate moderator subscription under a different email address (with "group moderator" or something like that as its Display Name) and use that for all such activity.

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: How to post as a Moderator?

Marina
 

Bruce Bowman:

You can also start a New Topic in the group using the +owner address by
selecting it from the "From:" pull-down menu at the top of the message
composition screen prior to sending.
I have done a test with my group moderators, the message appears as sent from the owner address but with the name of the actual sender, in this case the moderator's name.
Is there a way to send a message in the group from the owner address under a standard name, such as Owner or Admin, etc.?

Marina


Re: How to post as a Moderator?

Don Grass
 

Chris could also sign their post to the member with:

"Chris,
Group Moderator"

and that can be done through their own email program. I've done that for years, and it works fine.

Don


Re: Report of who uses GIO via web

Duane
 

On Wed, Aug 19, 2020 at 12:53 PM, Chuck Palmer wrote:
I'll post the thought on the beta group in a bit.  Sorry, didn't realize suggestions weren't taken here.
I'd like to clarify this.  People do sometimes make suggestions here that we hash over to try to figure out the best method for implementation or presentation before being "officially" proposed on the beta group.  There's usually more discussion on beta after that since not all beta members are here (though they can read this group without being a member), but it helps prevent clutter on beta.  Many of us feel this helps Mark to concentrate on the most important aspects of the site a little, without all the chit-chat and side discussions.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: https://groups.io/g/GroupManagersForum/wiki


Re: How to Search for Special Notice messages #search #specialnotice

Bruce Bowman
 

On Thu, Aug 20, 2020 at 03:50 PM, J. Bernstein wrote:
But I couldn't see how to search for special notices.  The drop down for search is SO long, but nowhere special message to search by.  

What am I missing?
Jonathan -- From where I stand, you don't seem to be missing anything.

  • Special notice emails are sent with [Special] pre-pended to the subject line, but there's no such indicator in the message archive.
  • As you noted, the activity log displays "sent special message" but provides no way to search on it.
  • Per Andy and Frances, hashtags may be set up to be "sent as special", but that doesn't help identify special notices sent in other ways (e.g.: group guidelines, calendar reminders, manually). 
Might be a good suggestion for beta. Personally, if it's a choice between searching the activity log or having some kind of indicator/filter available directly within the message archive, I'd prefer the latter (maybe "Special" could be added to the pull-down menu at upper left).

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: How to Search for Special Notice messages #search #specialnotice

Andy Wedge
 

On Thu, Aug 20, 2020 at 08:50 PM, J. Bernstein wrote:
Trying to search for Special Notices today, I could see in the Activity pane "sent special message" as vs. "sent message."  But I couldn't see how to search for special notices.  The drop down for search is SO long, but nowhere special message to search by.  

What am I missing?
Hi Jonathan,

There are currently two terms used for the same thing and special notice shows on the activity log as a special message. I've highlighted this inconsistency in beta (the official suggestion group) and also suggested that an additional search criterion is added to the Actions field drop-down in the Activity Log view..

Frances' suggestion about searching by hashtag will work from the messages screen but assumes that you have tagged your special notices/messages with one.

Andy

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