Date   

Recording email delivery

M Parker
 

Is there a way of finding out when/if a member changes email delivery please, such as from Daily Digest to No Email.

Margaret P
Leeds, UK


Re: EMAILS

Frances
 

On Wed, Jul 8, 2020 at 03:15 PM, Ellen Bourne wrote:
On Sunday, July 5th I emailed a member from the directory.  Several days passed and I texted the member.  They never received the email.  I asked them to check their SPAM nothing was in their SPAM from me.  I had to email them the information from my yahoo.  This they did receive.  Has there been a problem with emailing members individually.
Ellen, I just went to Directory (not Members in Admin), found myself (for a test), selected my own email address from the options (rather than the owners email address). I BCC'd myself. I received it in my email.

Directory does not have all members though. Members in Admin does. You can scroll down and click on Send Email from the bottom of the page.
The only problem I see with using Directory is that I can't see the message I sent online in the Email Delivery History. I can see it with the Members list in Admin.

Frances


 
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EMAILS

Ellen Bourne
 

On Sunday, July 5th I emailed a member from the directory.  Several days passed and I texted the member.  They never received the email.  I asked them to check their SPAM nothing was in their SPAM from me.  I had to email them the information from my yahoo.  This they did receive.  Has there been a problem with emailing members individually.

Please let me know.

Thanks


Re: Bug in Welcoming Message to new members

Jina Hon
 

Thank you Duane for the speedy reply!   I will try it out.


Peace,
Jina


On Wed, 8 Jul 2020 at 20:15, Duane <txpigeon@...> wrote:
On Wed, Jul 8, 2020 at 07:07 AM, Jina Hon wrote:
How do we change the welcoming message to reflect the real situation?
It seems that you're using the default Welcome message.  You need to create (and make active) a Member Notice of type Welcome that will be sent instead.  See https://groups.io/helpcenter/ownersmanual/1/managing-member-notices

Duane
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Re: Bug in Welcoming Message to new members

Duane
 

On Wed, Jul 8, 2020 at 07:07 AM, Jina Hon wrote:
How do we change the welcoming message to reflect the real situation?
It seems that you're using the default Welcome message.  You need to create (and make active) a Member Notice of type Welcome that will be sent instead.  See https://groups.io/helpcenter/ownersmanual/1/managing-member-notices

Duane
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Bug in Welcoming Message to new members

Jina Hon
 

Hi,
I am new at being a moderator in KBlist@groups.io.  

Our group  is only for announcements and only moderators can post messages.  Postings by others are bounced by the server. 

However, the welcoming message to new members include this:

"You can visit your group, start reading messages and posting them here: https://groups.io/g/KBlistThe email address for this group is: KBlist@groups.io. Because our system allows for participants to post via web or email, you can use this email to post new topics."

How do we change the welcoming message to reflect the real situation?
Thank you!

Peace,
Jina


Re: Login Problem Mobile

 

Larry,

I agree the cookies explanation is logical but I can't confirm it as
my mobile Firefox has cookies enabled.
Could a setting in the OS be restricting Firefox's ability to use storage (the cookie files)? Are you able to use other sites that require login? Is Firefox able to remember your browsing history?

Also, does your email app actually launch Firefox in response to a link? The Gmail app has a setting for whether to use its built-in browser. That might be a setting in your app and/or the OS. If you haven't, try starting Firefox manually and logging in then.

Shal


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Re: Login Problem Mobile

Larry McDavid
 

This link below about cookies is specific to Chrome and Samsung Internet Browsers. I am using Firefox as my desktop and mobile browser. Checking the Settings for the mobile Firefox, I find that cookies are enabled, except for tracking cookies. I think that should be sufficient.

Tested again, the problem I described persists. No error message is generated but the empty login screen returns when login fails.

I see no Samsung Galaxy Android setting for cookies. However, AT&T Samsung did recently upgrade my software version, now shown as Android Version 10. I believe the email link to groups.io Group websites has worked in the past on this phone; I can't be sure the current problem coincided with the Android software update, but something has changed.

I agree the cookies explanation is logical but I can't confirm it as my mobile Firefox has cookies enabled.

Further ideas?

Larry

On 7/7/2020 5:57 PM, Bruce Bowman wrote:
On Tue, Jul 7, 2020 at 08:02 PM, Larry McDavid wrote:
The problem is *not* mistyped password. I get no groups.io error
message, just restatement of the login page asking for username and
password again. I requested a link to login and that link brought me
back to the login page. I surely thought I had Group links working
from my cell phone at one time but not now; everything works as
expected from my desktop.
This is a strong indication that you have browser cookies disabled. Here's some information that might help: https://www.businessinsider.com/how-to-enable-cookies-on-samsung-galaxy-s10
Regards,
Bruce
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Best wishes,

Larry McDavid W6FUB
Anaheim, California (SE of Los Angeles, near Disneyland)


Re: Login Problem Mobile

 

Larry,

Anyone else experience this problem?
Quite the opposite, my android phone (Pixel) stays logged in indefinitely.

Bruce may have found the key for you, I concur with the inference that the browser isn't storing the login cookie.

It may also depend on what email reader you're using and what it does when you click a link in a message. There may be settings for that. I'm using the Gmail app and it has an embedded web browser which it uses for links clicked from email. That embedded browser is closely related to the Chrome browser for Android, which is also installed on my phone.

Shal


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Re: Transferring Owner to Moderator

 

I would ask at support@groups.io, explain the situation -- I think this situation is not uncommon.


Re: Login Problem Mobile

Bruce Bowman
 

On Tue, Jul 7, 2020 at 08:02 PM, Larry McDavid wrote:
The problem is *not* mistyped password. I get no groups.io error message, just restatement of the login page asking for username and password again. I requested a link to login and that link brought me back to the login page. I surely thought I had Group links working from my cell phone at one time but not now; everything works as expected from my desktop.
This is a strong indication that you have browser cookies disabled. Here's some information that might help: https://www.businessinsider.com/how-to-enable-cookies-on-samsung-galaxy-s10

Regards,
Bruce

Check out the groups.io Help Center and groups.io Owners Manual


Re: Login Problem Mobile

Larry McDavid
 

I really don't know if my cell phone stores cookies; I'm using an Android Galaxy S10 phone. The problem is *not* mistyped password. I get no groups.io error message, just restatement of the login page asking for username and password again. I requested a link to login and that link brought me back to the login page. I surely thought I had Group links working from my cell phone at one time but not now; everything works as expected from my desktop.

I can read my email on my cell phone and see groups.io messages as an email. But, now when I click on an email link for an uploaded photo, for example, groups.io wants me to login and I can't do that successfully from my cell phone.

Anyone else experience this problem?

Larry

On 7/7/2020 2:32 PM, Andy Wedge wrote:
On Tue, Jul 7, 2020 at 07:51 PM, Larry McDavid wrote:
my cell phone email access to Group links requests a password but
does not accept my known password.
You don't mention any kind of error message but it sounds like you have mistyped your password on your mobile.  As Duane said, you can be logged in on multiple devices at the same time so, on you mobile, I would suggest requesting a link to login and then using that link to login. If that works, it sort of confirms a mistyped password previously.  If not, then you could report the results back here (with details of any error message you get) to see if we can offer further guidance.
Andy
--
Best wishes,

Larry McDavid W6FUB
Anaheim, California (SE of Los Angeles, near Disneyland)


Re: Login Problem Mobile

Andy Wedge
 

On Tue, Jul 7, 2020 at 07:51 PM, Larry McDavid wrote:
my cell phone email access to Group links requests a password but does not accept my known password.
You don't mention any kind of error message but it sounds like you have mistyped your password on your mobile.  As Duane said, you can be logged in on multiple devices at the same time so, on you mobile, I would suggest requesting a link to login and then using that link to login. If that works, it sort of confirms a mistyped password previously.  If not, then you could report the results back here (with details of any error message you get) to see if we can offer further guidance.

Andy


Re: Login Problem Mobile

Duane
 

On Tue, Jul 7, 2020 at 01:51 PM, Larry McDavid wrote:
Can I not be logged in to groups.io concurrently from my desktop and cell phone? Or, what might this problem be?
You can be logged in on as many devices as you want.  BUT, the device has to accept cookies to stay logged in.  I'm not sure you can even log in without accepting a cookie, so that may be your problem.

Duane
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Login Problem Mobile

Larry McDavid
 

My desktop computer remains logged into groups.io and I can access the website as owner for all my groups but my cell phone email access to Group links requests a password but does not accept my known password. Can I not be logged in to groups.io concurrently from my desktop and cell phone? Or, what might this problem be?

--
Best wishes,

Larry McDavid W6FUB
Anaheim, California (SE of Los Angeles, near Disneyland)


Re: Order of topics

Chris Jones
 

On Tue, Jul 7, 2020 at 11:50 AM, Duane wrote:
Actually, the arrow should point down for newest first.  Clicking on Date will reverse it.
Mea maximum culpa.

Chris


Re: Order of topics

Duane
 

On Tue, Jul 7, 2020 at 05:14 AM, Chris Jones wrote:
Make sure the arrow is pointing "up".
Actually, the arrow should point down for newest first.  Clicking on Date will reverse it.

Duane
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Re: Order of topics

Chris Jones
 

On Tue, Jul 7, 2020 at 11:02 AM, Barbara Jean Jasen wrote:
I noticed that when I went to check topics it came up showing the oldest first and the newest last.  Is there a way to change this so the newest topics come up first
Look at the topic title at the top of your post, then look over to the right; you will see the word "Date" with a little arrow next to it. Make sure the arrow is pointing "up".

Chris


Order of topics

Barbara Jean Jasen
 

I had been in the hospital for almost a month now and finally out.  I noticed that when I went to check topics it came up showing the oldest first and the newest last.  Is there a way to change this so the newest topics come up first
Barbara Jean


Re: Sending Guidelines Update Early

 

Art,


If you would be so kind, could you explain the
differences/ramifications between regular message posts, "special
message" posts, "member notices" posts and member list "send message"
actions? Is the primary difference in their retention in the message
archives? Recipients?

Correct, they differ in those regards.

New Topic + " Send this message as a special notice" is a regular message post, except that it is also sent to members who've selected "Special Notices Only" as their Email Delivery option (whereas regular messages are not sent to those members), and it is also sent as an individual message to members who've selected Digest or Summary (they are still included in the digest / summary). It also has the [special] tag added into its Subject text. Its purpose is to allow group owners/mods to send a message to the group that has a higher chance of being read than a normal message post.

Send Message from the Members list and Member Notices from the Settings page are sent to one or more specific members and are not posted in the group's Messages section nor are they subject to the member's Email Delivery and Message Selection options. I call these both Member Notices with the ones from the Members list being manually generated while the ones from the Member Notices tab in the Settings page being automatically generated on specified conditions (or being template text for a manual action).

The exceptions to the above are Guidelines and Monthly - those two are really Group Notices even though they are specified through the Member Notices tab on the Settings page. They get posted to the group (and included in the group's Messages section). In the docs group there was mention of renaming that tab to just "Notices" since it does include those two Group Notices, but I don't think that's necessary.

I've defined some of the Notice and Notification terminology in the Notifications page in GMF's Wiki. More details about the various options can be found in the Help Center.

Shal


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