Date   

Re: Add Photos button is grayed out for members and moderator?..

Chris Jones
 

On Thu, Apr 23, 2020 at 07:41 PM, Bob & Carol Yutzy, Shasta, Ca wrote:
Undoubtedly we won’t be buying more storage.
Put simply you can't, at least not on Groups.io. If you want more storage on Groups.io then you would have to upgrade to at least "Premium" at $220 per annum.

I suppose as moderator I could delete old photos but that would upset members I’m sure.
It's an expression that may be a bit dated but deciding what to delete  and what to retain "goes with the territory" of being a moderator. I know from personal experience that going through 1 GB of archive is more than a little tedious, but it would surprise me if you didn't find a large number of photos that had never been properly "named" and have never had descriptions added, along with those that are out of focus or taken so close up that it is impossible to see what they really are. It wouldn't surprise me if some people haven't uploaded duplicates (or very near duplicates) as well

Photo Albums and Files are a shared resource that should be available for everyone to use, not just those who were at the front of the queue for uploading and who thus have hogged all the space. Group resources  should not be regarded as personal cloud space by any members. and moderators may have to be quite firm about this should circumstances warrant it.  

You stated earlier Members have complained it does not work to add photos, so you already have a group who are "annoyed" about the situation. You can simply say to those who have grabbed all the space that they are preventing others from uploading, and it's time to do something about it; if you ask them to do it you will probably wait for ever.

And check your Files; there might be a lot of "clutter" there as well. You are going to have to get rid of a lot before anyone else can upload anything. I suggest that you alter your settings so that members cannot upload at all until such time as you have had a major clear out or you may find that once uploading becomes possible again that the space fills up more quickly than you can clear it.

Chris


Re: No daily summary today? #subscription

 

Pete,

Does anyone else have members set for daily summary and could you
check to see if they received this morning's?
I did get one for GMF this morning, but I seem to have missed it on the 14th and 18th. Didn't miss any in March. No corresponding entries in my Email Delivery History, and they're not in my Spam or Trash folders. So it seems like those may be missed sends.

On the 15th Mark did the emergency maintenance for database issues, but I don't know if that would have prevented the 14th send. My two misses don't seem to line up with yours.

Shal



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Re: Add Photos button is grayed out for members and moderator?..

Duane
 

On Thu, Apr 23, 2020 at 01:41 PM, Bob & Carol Yutzy, Shasta, Ca wrote:
Do I need to ask photographers to delete some of their photos?
Yes, you'll need to get it below the limit.  Are you resizing photos when they get uploaded?  It doesn't take many of those huge files that a lot of people use to fill your space.
https://groups.io/helpcenter/ownersmanual/1/viewing-and-managing-your-group-s-storage

Duane
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Re: Add Photos button is grayed out for members and moderator?..

Bob & Carol Yutzy, Shasta, Ca
 

I look that up under Upgrade?   I see 162% of 1GB there.

Do I need to ask photographers to delete some of their photos?  Undoubtedly we won’t be buying more storage.

I suppose as moderator I could delete old photos but that would upset members I’m sure.

thanks much


Re: Add Photos button is grayed out for members and moderator?..

Duane
 

On Thu, Apr 23, 2020 at 12:19 PM, Bob & Carol Yutzy, Shasta, Ca wrote:
unable to add photos due to the Add Photos button being grayed out and non responsive.
Sounds to me like you've used up your storage space.  Check the group usage to verify.

Duane
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Add Photos button is grayed out for members and moderator?..

Bob & Carol Yutzy, Shasta, Ca
 

This moderator and members are unable to add photos due to the Add Photos button being grayed out and non responsive.  Settings Permissions box is checked to allow members to add photos.  Tried changing to moderator only and moderator could not add photos.  Changed it back to members can add and it still does not work.  Members have complained it does not work to add photos.  They are just adding their pix to each message.

Help would be appreciated.

thanks


Re: Relieving an Administrator

Donald Hellen
 

Deborah . . .

On Wed, 22 Apr 2020 05:39:33 -0700, "steffendeborah"
<steffend@comcast.net> wrote:

She refuses to change the administrator or give us the log in info for our Club. In essence she is holding our group and the information within hostage.
This just occurred to me.

If your messages are not moderated, you could set up your own NEW
group with a similar name, then make a post explaining the situation
and a link to the new group. You could also send messages to anyone
who posted in your group by finding the email addresses of members and
sending them the same information directly.

Note that by doing this, you will burn your bridges to the old group
as my guess is that you would be banned from it once the group owner
sees your post. So consider the repercussions.

If you know everyone personally, and have their contact information,
you could do all of this back channel and maybe everyone could leave
the current group once they joined the new group.

I know of a group my wife belonged to. The group owner was tired of
running the group and asked for a volunteer to take over. The new
owner started implementing all sorts of new rules. The group was one
that there were no rules, and that was part of the reason for the
group.

What happened is that someone started a new group and everyone moved
to it, leaving the original group with no members who would post. The
new owner of the original group backed off the rules thing and
apologized but it was too late. I don't even know if she was told the
name of the new group.

Donald


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https://groups.io/g/Ham-Antennas
https://groups.io/g/HamRadioHelp


Re: Relieving an Administrator

Chris Jones
 

On Thu, Apr 23, 2020 at 03:50 PM, Craig Hirst wrote:
Hopefully the person holding your group hostage is not the only owner or moderator of your group.
From the wording in the original post that is exactly the case.

Chris


Re: Group emails taking hours or days to arrive #email #delayed

KATHLEEN DESMAISONS
 

I have an earthlink account and am seeing delays. I will contact them.

Kathleen


Re: Relieving an Administrator

Craig Hirst
 

Hi Deborah,

This situation sounds painful and distressing.  I am sorry to hear about your problem.   

This sounds a little like the situation the City and County of San Francisco went through a number of years ago with a Network Admin who held onto access information and refused to turn it over after a labor dispute.  

Maybe a little research into how they resolved (yes lawyers were involved) can provide some ideas and guidance on some options for you.  

Hopefully the person holding your group hostage is not the only owner or moderator of your group.  

Good luck and I hope this resolves quickly.  

-clh


Re: Orange & Groups.io issues

JJ F1EHN
 

Hi to all,
For your information, Groups.io installed an update on the 18th of April 
https://groups.io/g/updates/topic/site_updates/73101782?p=,,,20,0,0,0::recentpostdate%2Fsticky,,,20,2,0,73101782
Now, the running is well with Orange ISP email addresses.
Best regards and thank you for the support team.
Take care everyone.
JJ F1EHN 


Re: No daily summary today? #subscription

Peter Cook
 

This happened again this morning in three different groups: no one set for daily summary received one. I've checked every account's email delivery history to confirm this. As with the rest of my group, email providers vary but most are gmail.

Does anyone else have members set for daily summary and could you check to see if they received this morning's?

Pete


Re: Communicating with New Applicants via main+Owner

 

Alan,

When responding as a moderator or owner, from the groups.io site, to
an application for membership and checking either the "Bcc Me" and /
or the "Bcc All Moderators" we are discovering that in no case are
"All moderators" in fact copied.
Note that each owner / moderator has a control in their Subscription page, in the Owner Email panel, for which +owner messages that person receives by email.

I believe the default is "Members Only", but some of your group mods/owners may have set theirs to "None". I have mine set to "All Emails" in every group I own or moderate and I don't believe I've ever failed to receive those BCCs.

Shal


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Re: Emails from @groups.io not being received again

 

Hi Fred, did you opt as owner/moderator of your group to receive all emails?

I usually deal with pending from my email. Each is titled "Message Approval Needed - email posted to Groupname@groups.io

They are approved by reply & send, just like accepting groups.io invitations.

HTH,

Valorie

PS: Sometimes I search "Message Approval Needed" to deal with them all at the same time.


Re: Customizing Invitation Notice with Variables? #customize #invitation

Duane
 

On Wed, Apr 22, 2020 at 08:05 PM, Jessica Jorgenson wrote:
I would like to use the [Name] and [Invitee Email Address] in a custom welcome message.
Can't be done.  Those variables are only for the system to use, Display Name and Email Address.  The boilerplate you quoted will always be sent as part of an invitation. All you can do is add to it.  See https://groups.io/helpcenter/ownersmanual/1/inviting-people-to-join-a-group?single=true

Duane
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Re: Customizing Invitation Notice with Variables? #customize #invitation

Frances
 

Have you tried using Admin, Settings, Member Notices?

Frances


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Customizing Invitation Notice with Variables? #customize #invitation

Jessica Jorgenson
 

Hello!
So groups.io has the basic invitation:

Hello [Name],
You have been invited by [so-and-so] to join the Groups.io group [group].
If you have questions about this invitation, send them to [owner email].
To accept the invitation, please reply to this email, or you may accept the invitation on the website.
If you are not interested, or if [Invitee Email Address] is not your email address, please ignore this email.
Cheers,
The Groups.io Team

I would like to use the [Name] and [Invitee Email Address] in a custom welcome message. I tried sending an invite using the hard brackets but it was no bueno.
Any help?
Thanks!


Re: Emails from @groups.io not being received again

Fred P Jones
 

False Alarm!

Groups.IO mail was delayed up to 5 hours for several hours. Other emails (that were being delivered to me) were not delayed.  The delay is now down to about 90 minutes and diminishing.

Fred J


Communicating with New Applicants via main+Owner

Alan
 

Hello,

Our Groups.io group has two owners and one moderator.

When responding as a moderator or owner, from the groups.io site, to an application for membership  and checking either the "Bcc Me" and / or the  "Bcc All Moderators" we are discovering that in no case are "All moderators" in fact copied.

When "Bcc Me" only is checked, then the writer does get a copy.

We thought perhaps that a record of ALL the correspondence FROM the main+owner account would be recorded in the Activity Log, but that does not seem to be the case.

It seems important that all mods. should be able to read the correspondence from the main+owner account, especially when following up with a new membership application.

I would be grateful if somebody could let me know if there is something I am missing, or provide a workaround to address ?
Perhaps you could also check to see if the "Bcc All Moderators" button is glitch free ?

Thanks in advance,

Alan 


Re: Subgroups

Duane
 

On Wed, Apr 22, 2020 at 03:41 PM, Steve C wrote:
I understand a Member of the subgroup must also be a Member of the main Group.  I want to confirm that the subgroup Moderator has no Moderator Access within my main Group.
If they're only a moderator in the subgroup, they'll have no authority in the main group.

 
Also want to verify that the subgroup can create/archive it’s own files, databases, etc., separate from the main Group??
For all intents and purposes a subgroup is entirely separate from the main group, with all the settings and functions.

Duane
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