Date   

Re: Not getting any responses from one group #owner #cal-reminder #notworking #moderators

Bruce Bowman
 

On Thu, Feb 13, 2020 at 11:43 AM, Karen Ivy wrote:
My group, RockridgeNeighborhoodWatchNetwork, is not sending me any emails, although I am the owner and set it up.
Is this "no email" problem affecting everybody, or just you?

If the latter, click on Subscription on the left-side menu bar and make sure Email Delivery is set to "Individual Messages."

Today I realized by accident that I had a new member application to approve which was created Jan. 31!
Again, in Subscription, scroll down to the Notifications block, and be sure that "Email when there are members needing approval" is checked.

Also examine the other checkboxes and update as appropriate.

This is the group that also isn't posting calendar updates.  I only see posts if I've created them.  Can someone help me figure out what I'm doing wrong??  I set it up to post calendar reminders and it doesn't. 
Check the online message archive. If the notifications are showing up there, the calendar is fine...you just aren't receiving them via email.

I set the group up and own it and I don't see requests for membership, in a moderated group.
It sounds like your group is Restricted. If so, check the Notifications block as mentioned above.

Moderation status has no effect on whether you receive these notifications. 

The settings look the same as for the group RockridgeNCPC,  which is working.
If all the group Settings are truly the same, then the problems lie in your own Subscription.

Hope this helps,
Bruce


Re: in case of orphaned group #poll

SP4149
 

Moderators can have financial responsibility (just Like the list owner assumes).

If a moderator was given financial responsibility by the list owner, they should be able to step in for an absentee owner.

ken clark

www.shastasprings.com


Auto-trim [External] to keep threads together? #messages

Mark Berry
 

As noted in this thread, some email clients or services prepend "[External]" to the subject when a message arrives from outside the organization. This helps recipients avoid being tricked. (E.g the "accounting" department sends an urgent request to an executive asking for a wire transfer to xyz.) Good idea.

The modified subject is of course retained when the recipient replies. Unfortunately, this splits the thread in groups.io. And while it may be possible to manually merge threads, it will be a never-ending process.

Is it possible to strip the "[External]" tag before accepting the message into the group? Or better, is there a way to edit the list of tags that get stripped? I'm assuming it is already stripping "RE:", "FW:", and maybe some other translations. I wouldn't be surprised if the "[External]" tag might also get modified in some systems to read "[Ext]" or "[Ausserhalb]" or whatever.


Re: Prevent members deleting their messages #settings

Duane
 

On Thu, Feb 13, 2020 at 09:52 AM, Chris Jones wrote:
To delete an entire topic use the drop - down arrow beside the date (in Topic view, obvs) and select Delete Topic.
You can also do this by selecting Edit Topic from the More menu while looking at the message, then clicking Delete Topic.

Duane
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Re: in case of orphaned group #poll

Glenn Glazer
 

I think it should be that 1. is available if the group wants it, but not "always".


in case of orphaned group #poll

ro-esp
 

If the owner cannot be reached and no moderator has the privileges to keep the group running smoothly, how should a new owner be appointed? [this poll is meant to see if there really can be no consensus on this]

Results


Re: Absentee Owner Succession feature

ro-esp
 

( I'm replying here because the revised text wants to become a separate thread. Also: be aware that there is no such thing as *bold* in plain digests)

On Thu, Feb 13, 2020 at 01:53 AM, txercoupemuseum.org wrote:

1) Support should not have to be involved.
I disagree. If a new owner be appointed, support should make sure that a majority of the group has no problems with the candidate

Agree. If the option is “Opt-In” for owners and can be changed, no one should object.
???


2) Protect group from deletion:
No Moderator should be able to delete a group.
agreed


3) Protect Ownership:
-No Moderator should be able to affect any Owner's role or subscription
settings.
-No Moderator should be able to remove any Owner.
-No junior Owner should be able to remove a senior Owner.
agreed

4) Define Absentee Owner (inactive Owner) (how to trigger promotion of new
Owner)?
Owner(s) must (in Settings) select at least one (revisable):
-not logged in for x Days, Weeks, or Months (30 days?) DEFAULT;
-and/or x Moderation/Subscription notices not acted on for x Days (14
days?);
-any member can 'probe' if there is an active Owner
send email to: <groupname+ownerprobe@groups.io> ?, Owner click on link
or replies to Groups.io, email sent to member of result (not identity)
-"not reacting to emails" when (s)he didn't announce absence;*
-Owner(s) must confirm every x Days, Weeks, or Months (30 or 60 days?) that
they are still active by responding to a Groups.io email;*
-or an algorithm based on the group's typical or current activity;*
Disagree. Plenty of groups work fine for years without the owner doing anything. When things stop functioning because nobody has the proper mod-privileges to fix a problem, someone needs to contact support@groups.io

If the interpretation in first paragraph is adopted, all of the above is moot.
If it ain’t broke, don’t fix it. The very idea of Groups.io taking an
active role in determining a successor owner is radioactive to many owners and
inherently divisive to the point that consensus will NEVER be possible.
Sounds like a topic for a poll

5) Chain of Succession (revisable), triggered if no active Owner is
confirmed.
-an ordered list of up to 5-10 designees, promoting 1 (or more) at a time;
That sounds unrealistic. If the whole group agrees, all you need is ONE person to assume ownership


New Owner must confirm promotion (within Absentee Owner test time),
???

otherwise the next in line is queried. (If no one accepts Ownership, group is
inactive)
If nobody accepts the necessary privileges, the group is s#&$!ed


None of the above complexity is necessary or desirable.
yeah, pretty much

groetjes, Ronaldo

[Mild obscenity sanitized by Moderator]


Re: Uploading to files section

Frances
 


Re: Uploading to files section

cmhenry
 

I believe this may have been over looked as have seen subsequent messages on other topics responded so sending a memory jiggle.  As of this point, only owner/moderators seem to be able to post to our files section - each member should have this access.

Please advise and thank you,

Carolyn Henry


On 2/11/20 6:07 AM, cmhenry wrote:
I've searched the messages and can't find anything on what I believe is quite simple...hopefully.
The first of our members to try to post something in our file section cannot.  She does have the 3 buttons at the top of the screen (New Folder, Upload File and Upload Directory) but when hits upload file a red circle with a line through it appears.  She has no issue sending out a message to the group, just uploading files.
I'm obviously  missing something in the member set up - please direct me.
Thank you!!
Carolyn Henry


Not getting any responses from one group #owner #cal-reminder #notworking #moderators

Karen Ivy
 

My group, RockridgeNeighborhoodWatchNetwork, is not sending me any emails, although I am the owner and set it up.  Today I realized by accident that I had a new member application to approve which was created Jan. 31!  This is the group that also isn't posting calendar updates.  I only see posts if I've created them.  Can someone help me figure out what I'm doing wrong??  I set it up to post calendar reminders and it doesn't.  I set the group up and own it and I don't see requests for membership, in a moderated group.  The settings look the same as for the group RockridgeNCPC,  which is working.

Karen Ivy


Re: Prevent members deleting their messages #settings

Chris Jones
 

On Thu, Feb 13, 2020 at 03:42 PM, W David Samuelsen wrote:
Is there a way owner or moderator can delete an offensive or improper (possibly a violation of GDPR) post?
Yes. To delete an inappropriate message click on the "More" hamburger under the message on the web interface, and select Delete Message. To delete an entire topic use the drop - down arrow beside the date (in Topic view, obvs) and select Delete Topic.

Chris


Re: Prevent members deleting their messages #settings

Nivard Ovington
 

Hi David

If you go to your group, select any message posted, at the foot of it is More, various options, one being delete message

Nivard Ovington in Cornwall (UK)

On 13/02/2020 15:20, W David Samuelsen wrote:
Is there a way owner or moderator can delete an offensive or improper (possibly a violation of GDPR) post?
David Samuelsen


Re: Prevent members deleting their messages #settings

Glenn Glazer
 

On 2/13/2020 07:20, W David Samuelsen wrote:
Is there a way owner or moderator can delete an offensive or improper (possibly a violation of GDPR) post?
 
David Samuelsen

You can delete it from the messages archive. There is no way to remove it from people's inboxes.

Best,

Glenn


Re: moving a message to a different subgroup

ray_r.rm
 

A member posted to a Topic, but included a second question on a different topic altogether.
Several replies were posted to the new topic that is not a existing topic.

Can I copy the "orphan" messages into a Word document, start a new Topic, then post the
resultant Word version into the new Topic?
I would include the various posters identity, so that it resembles a real post.
I could add a bit about the message having been moved.
And remove the moved messages from the original Topic.

-- Richard


Re: Prevent members deleting their messages #settings

W David Samuelsen
 

Is there a way owner or moderator can delete an offensive or improper (possibly a violation of GDPR) post?

David Samuelsen


Re: Prevent members deleting their messages #settings

Rubens
 

...
Am| I cannot find any setting to prevent
| members deleting their own messages.


Thankfully not.

In my opinion, it would be absurd
for a user not to be able to delete
their own messages.


[ ] Rubens








.


Re: Prevent members deleting their messages #settings

Duane
 

On Thu, Feb 13, 2020 at 04:23 AM, Samuel Murray wrote:
Do you know if it's possible for moderators to be notified when a user deletes a message?
There's no notification option, but you can look for "Deleted message" in the Activity log.

Duane
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Re: Prevent members deleting their messages #settings

Samuel Murray
 

On Thu, Feb 13, 2020 at 10:19 AM, Duane wrote:
On Thu, Feb 13, 2020 at 02:38 AM, Amos wrote:
I cannot find any setting to prevent members deleting their own messages.
There isn't one (and probably never will be.)  This subject has come up several times in the past 5 years and nothing has changed.
Do you know if it's possible for moderators to be notified when a user deletes a message?

Samuel


Re: #Database #database

Samuel Murray
 

On Wed, Feb 12, 2020 at 07:32 PM, Ken & Marcia EGGERS wrote:
What is not intuitive is how a person responds to a survey.
 
I stumbled on hitting the "+Add Row" button (see lower portion of screenshot) which opens the survey.  I will send that URL to my users, but, as mentioned, this is not clear it is the URL of the survey.
1. Perhaps I misunderstood what you meant by "stumbled on".  To me, usually that expression means "discovered by accident", but I know some people also use the phrase to mean "consider as an option".

2. Yes, the only way that users can add rows to the table (i.e. the only way that they can "respond" to your "survey") is by clicking the "Add row" button, then filling in their information, and then clicking the "Save row" button.  These buttons are called "Add row" and "Save row" because they are used to add rows to the table and save rows to the table.

I speculate that if you make a suggestion to the site developers that they change the wording on those buttons (or allow group moderators or table creators to change the text on those buttons), the suggestion is likely to be rejected.

The problem is that you're trying to use the database feature for something that the database feature was not designed for or intended for.  If you want to use the database feature for an unrelated purpose, then you will have to explain to your users how to use it, and not expect it to be intuitive for them.  You can do so in the mail that you send them, or you can add that information to the database table's description, or you could create a dummy record as the first record, and put the words "Click 'Add row' button to add info" to the first few columns :-)  Or, indeed, you can create a page on your Group's own wiki that explains it.

Have you considered using a Google spreadsheet for your survey instead?  Or, there are surveying web sites out there (Survey Monkey is the most well known to me) that are designed specifically for surveys.  Is there a specific reason why you want to use Groups.io for your survey?

Add note to wiki how to send survey to users.

Do you mean that this information should be added to the GMF wiki?  I think it's a good idea, yes.

You can add the information yourself:
https://groups.io/g/GroupManagersForum/wiki/Databases/edit
(do not change the page title)

Or, since that page is more about how to create a database and not how to use it as an ordinary member, you could add a separate wiki page yourself -- I suggest you name it "Using databases as a member".
https://groups.io/g/GroupManagersForum/wiki/_New/edit

Samuel
(not a moderator here)


Re: #poll viewing closed polls #poll

Frances
 

On Wed, Feb 12, 2020 at 08:06 PM, Bruce Bowman wrote:
What often happens is that people will respond to the poll notification via email (i.e.: they just reply, instead of clicking on the link). These emails will come into the group with the #poll hashtag but they do not count as votes and will not appear in the poll results. To actually vote, you have to click the link in the poll notification and log in...something many folks seem to struggle with. For this reason I find the polling function to have little utility.

I wish an owner or moderator could add in these emailed replies as poll responses. Then the polls would be more effective. 

Frances
 
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