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Re: Subgroup for your own Moderator's Forum? #moderators

Duane
 

On Fri, Jan 10, 2020 at 12:58 PM, Bryan Jones wrote:
However, I was more asking about advice on the concept of using a subgroup for moderator private discussion, than on advice on how to actually perform message moderation.  Particularly, if anyone has found a more preferred way to coordinate your moderators "body of knowledge".
Here on GMF, we use the +owner address to exchange information, questions, or ideas.  There's usually not that much, so not a problem for us.  We also have a database that can only be accessed by moderators with some notes in it.  Only 9 rows, so again, no problem.

If you want to keep a "large" amount of information available, then a subgroup might be the way to go.  You would have the messages, but could also set up a wiki if you want.  Lots of options on GIO, so 'outside the box' thinking may find other ways.

Duane
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Comcast problems again?

Annick Phillips
 

I have a couple members on my groups with Comcast email service. One tells me she is getting the messages from a couple of her IO Groups but none at all from the one I own. Her messages to the group come through, but none are getting back to her. She can only see them when she goes to the group website. Another member with Comcast tells me she is getting one or two messages a day and then maybe 20 or more the next. Both people have contacted Comcast and Comcast is telling them either they can't find anything wrong on their end or that it's a problem with the person's email program (MS Outlook). Neither of these people have changed anything on their end, so I tend to think it's Comcast. Anyone know more about this? It is so frustrating for these members. I have advised them to create a new email with Gmail or something else.
Annick


Re: Subgroup for your own Moderator's Forum? #moderators

ro-esp
 

You can reach all moderators by using the nameofthegroup+owner@groups.io adress I guess


groetjes, Ronaldo


Re: What are the issues we may face with Direct Adding members? #direct

Duane
 

On Fri, Jan 10, 2020 at 09:14 AM, starbucksnetwork wrote:
i really wish there was an operators manual or something.  I did the transfer with the Groupsio bulk transfer facility.  
A few months ago, Mark (site owner) said he had hired a company to write a User Manual, but hasn't given any updates.
 
 
I believe, and I have no proof of this,  but as you add directly Groupsio builds a groupsio account as you go.  So between the invite and the member acceptance,  groupsio has everything it needs to create an account for that member.  At least that is the way it seems like it is working for me.
Anyone that's a member of a group has an account.  They won't initially have a password (and really don't need one if they don't want.)

As far as Direct Adds (or Invites), you can enter them all at once.  There will be a delay if more than 20, but often only a couple of hours.

Duane
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Re: CANNOT EMAIL

Ellen Bourne
 

Chris update the email wad sent successfully


On Fri, Jan 10, 2020 at 1:21 PM, Chris Jones via Groups.Io
<chrisjones12@...> wrote:
On Fri, Jan 10, 2020 at 05:45 PM, Ellen Bourne wrote:
Chris what area on membership list and what am I looking for
That depends on what you mean by email information". Check that the address from which your member is sending is the one that is registered with your group/Groups.io.

Chris


Re: Completely edit default messages for invites, direct add, etc

Duane
 

On Fri, Jan 10, 2020 at 11:46 AM, Mike Strange wrote:
I have yet to find a method of stopping the default message appearing; a message that doesn't suit my needs.
As has been discussed here several times, that can't be done.  All you can do is add the customized message.


The OPs comment about the Invite option below the optional message box, which doesn't appear to perform any function, hasn't been addressed.
The Invite message is another member notice that you have to create.

Duane 
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New owner help please #howto

Sherry Landa
 

Good Evening,

I have just moved over from Rootsweb and it's a massive learning curve. However, I am in love with groups.io. I have had a quick search but can't find what I need.

1. A member has asked about replying when he is on summary mode...."Do not reply to this email. To ... reply to a topic click the subject." But then couldn't see any obvious Reply button." I note that some of my membership are showing as Summary and some as Summary [R]  please could someone explain the difference and how the subscriber replies to messages from summary (not that I really understand how he can see what he is replying to from summary mode)

2. A member has reported regarding posting an image that "it only seems to accept jpgs, as I found when I tried a bmp [no error message, just nothing happens]" again I could find nothing about image types that would be accepted and which (if any) would not. 

Many thanks for any support you can offer and apologies for the fact you have probably already answered these questions a million times.

Best wishes,

Sherry Landa
Co-owner of British-Jewry@groups.io


Re: Moderator can't View Member List #moderators

Frances
 

On Fri, Jan 10, 2020 at 02:12 PM, Sandy Kozinn wrote:
I had a similar problem until I remembered that I couldn't just go to the list, I first had to click on Admin and go to the list from there.  Not everyone (at least in our group) wants their info available to all other members, but it's all there for the Admins.
Yes, an important distinction between "directory" and members list.
The Admin, Members, is a complete list. Viewable by owner and those moderators with the proper permission.

Directory only lists those group members who wish to appear in the directory and only viewable by those who appear in the directory.

https://groups.io/g/GroupManagersForum/wiki/Directory-and-Members-List

Frances
 
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Re: Moderator can't View Member List #moderators

Janel M Smith
 

He tried refreshing the member list – still receives an error when he clicks on the “View Member List” in an email to add a new member.  I may try adding another moderator and see what happens when they do that action?

 



Mod's note: footer removed

 


Re: Moderator can't View Member List #moderators

Sandy Kozinn
 

I had a similar problem until I remembered that I couldn't just go to the list, I first had to click on Admin and go to the list from there.  Not everyone (at least in our group) wants their info available to all other members, but it's all there for the Admins.

Sandy


At 09:42 AM 1/10/2020, you wrote:
On Fri, Jan 10, 2020 at 02:17 PM, Janel M Smith wrote:
I had him look at his settings and log in and he does state that he has the blue "mod" badge, but he still can't view the member list

I wonder if he is stuck with a cached page...

Get him to go to the Member List and then refresh the display.

Chris


Rootsweb on my list #rootsweb

LINDA MERLE
 

Hi folks,  some member subscribed herself as the name of my rootsweb list.  So everything was cross posting. On the rootsweb side it went into moderation as my groups.io list is not a member of that list. I was getting 5 emails for every post to Groups.io.....Thought maybe I had done it somewhere in the Settings (or Groups.io is psychic!)  Finally found it.  Removed it.  A few hours later the person added it back.  I found her on the rootsweb list with her real email address and sent her an email, then banned the name of my rootsweb list.  If I migrate another list the first thing I will do is bann the name of the old list to avoid it happening.

Just an FYI... And now we have a rootsweb tag.

Linda Merle (Rootsweb refugee)


Re: Subgroup for your own Moderator's Forum? #moderators

Bryan Jones
 

Frances - thank you for your input, those tips are definitely useful.  However, I was more asking about advice on the concept of using a subgroup for moderator private discussion, than on advice on how to actually perform message moderation.  Particularly, if anyone has found a more preferred way to coordinate your moderators "body of knowledge".  I think a subgroup is a good way to go to do this... just wanted to solicit for any advice before actually going forward with it.
Thank you,
Bryan


Re: Subgroup for your own Moderator's Forum? #moderators

Frances
 

On Fri, Jan 10, 2020 at 12:45 PM, Bryan Jones wrote:
I'm curious - any advice from those who have multiple moderators and co-owners of your groups, for the purposes of coordinating moderation behavior?  In our case, I'm considering creation of a subgroup that is restricted to moderators/owners, and private, for them to have a private place to discuss, share knowledge, training, etc.  Essentially, modeled after this very Group Managers Forum... just for our group, only.  Some of us have been moderators for ages in our legacy Yahoo group, some of us are brand new to the role and responsibilities.

Any better recommendations, or suggestions against doing it that way?  
Moderation works well, I think, on Groups.io
If a moderator clicks to edit a post that needs moderation, a tag shows on it "claimed by joe blow". 
See this wiki page:

Overview - https://groups.io/g/GroupManagersForum/wiki/Message-Moderation
How to - https://groups.io/g/GroupManagersForum/wiki/Approving---moderating-a-message

And of course, you can moderate totally by email.

Also I should mention you can put a note in a member file - viewable only by moderators.
Go to Admin, Members. Choose a member name. That's where you can see email delivery history. But there is a Notes button. That's where it would be.

Frances
 
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Re: CANNOT EMAIL

Chris Jones
 

On Fri, Jan 10, 2020 at 05:45 PM, Ellen Bourne wrote:
Chris what area on membership list and what am I looking for
That depends on what you mean by email information". Check that the address from which your member is sending is the one that is registered with your group/Groups.io.

Chris


Re: What are the issues we may face with Direct Adding members? #direct

Frances
 

On Fri, Jan 10, 2020 at 10:14 AM, starbucksnetwork wrote:
i really wish there was an operators manual or something. 
The GMF wiki is reasonably good operators manual!
There is a search box at the top of the page if you can't see what you want from the table of contents.
 https://groups.io/g/GroupManagersForum/wiki/home

And if you are just starting a group, see the quick start guide - https://groups.io/g/GroupManagersForum/wiki/Quick-Start-for-Group-Formation

Frances

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Re: What are the issues we may face with Direct Adding members? #direct

BMaverick
 

Until you mentioned job hunting, I thought the group was for coffee lovers of Starbucks. :)

Otherwise, Our group is 2,783 membership coming over from GeoCities to Yahoo to GroupsIO. 

Since the move, 91 have signed up.  That's not even a full 5% of the old membership.  Thus, this topic has my interest greatly.   Many of our group's folks are mechanics and not computer savvy.  Sure, they can read emails on their smarty phones and reply, but put them in front of a computer and they become lost.

Before the move from Yahoo to GroupsIO, folks asked if the membership needs to just be 'switched' without doing anything on their part.  Without funds, it wasn't possible to do this.

Hoping to hear how this goes.  I wouldn't mind entering a few dozen to a few hundred in batches.

BMaverick


Re: How to send GroupOwner+ messages #howto #groupowner

Frances
 

On Thu, Jan 9, 2020 at 07:26 AM, Tony Moody wrote:
I'm wanting to send messages to a group, From: the Owner,  implications of which are that replies etc will go to Owner+  and not to my own membership email address.
What is the recommended method?

I have sent a Special Notice  to All and set the From: GroupOwner+ 
But there are problems.
The messages I received are From : me,  Reply to : me , Arrg!
There seems no log or record Delivery of the Special Message ( wanted to check the delivery details, who from, who to. )
- You can change your display name to Owner if you wish.

- You can send a message to an individual member:
From the wiki: https://groups.io/g/GroupManagersForum/wiki/Owner-emails
Note to Member / Member Notices
 
You can also send a "note to member" with just the group owner email address. Your personal login email address will not show.
 
Go to Members. Select the member.
Go to +Owner Messages button.
Click Reply.
If Note To Member doesn't come up, change to that from the dropdown list.
BCC yourself or all mods.
Send.
The message will only have the group owner email address.

- You could also create a new email address that hides your identity and post with that. (Create a second account.) Be careful that you don't delete the owner email address.

- Be sure that email addresses are hidden in the message archive.
See other settings - 
https://groups.io/g/GroupManagersForum/wiki/Quick-Start-for-Group-Formation

Frances
 
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Re: What are the issues we may face with Direct Adding members? #direct

Frances
 

On Fri, Jan 10, 2020 at 09:40 AM, Denise Colbert wrote:
We're exploring groups.io to transfer our 1300 strong subscriber list, and I see that there has been a limit imposed on the number of direct adds before you have to wait for approval. Is there a place with more info on the Direct Add process on the whole? If not, I have a few questions...

  1. How many can I add in one go?
  2. Do members remain if I downgrade the Group to the free plan?
  3. Is it correct for me to assume that directly added members will be able to receive and reply to mail via their email clients without needing a groups.io account?
How to do direct add:
https://groups.io/g/GroupManagersForum/wiki/Direct-Add-Members

1. See https://groups.io/g/GroupManagersForum/wiki/20-Invitations-Limit
It is an anti-spam security measure. It is fast.
 
2. Yes, members remain if you downgrade to free. In fact, it is recommended that you get premium for a month if you have a large group of members to add all at once.

3. They must register with Groups.io with the email address. But it is automated when you direct add someone. If they don't have an account with that email address, they will get the necessary email that creates it.

Check out the help in the wiki. https://groups.io/g/GroupManagersForum/wiki/home
especially logging in - feel free to poach bits!

The section on group formation will help with group settings.
https://groups.io/g/GroupManagersForum/wiki/Quick-Start-for-Group-Formation

Frances


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Re: Subgroup for your own Moderator's Forum? #moderators

Frances
 

On Fri, Jan 10, 2020 at 12:45 PM, Bryan Jones wrote:
I'm curious - any advice from those who have multiple moderators and co-owners of your groups, for the purposes of coordinating moderation behavior?  In our case, I'm considering creation of a subgroup that is restricted to moderators/owners, and private, for them to have a private place to discuss, share knowledge, training, etc.  Essentially, modeled after this very Group Managers Forum... just for our group, only.  Some of us have been moderators for ages in our legacy Yahoo group, some of us are brand new to the role and responsibilities.

Any better recommendations, or suggestions against doing it that way?  
Some groups have a mod's forum - a subgroup. You can hide the group from the main group, if you wish (doesn't show in the menu on the left.)

Frances

 
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GMF Wiki: (unofficial) Help for members (and would-be members) and group managers


Re: Completely edit default messages for invites, direct add, etc

Mike Strange
 

 I have being trying to do the same as the OP, particularly to the Invite message.  The method described in the Wiki page that you linked to does not work, it simply fixes the message in the middle of the default message.

In desperation I believed that by deleting the invite message from the list then going to add new one I would start off with a totally blank form that could complete and lose the default message. I was wrong and to make matters worse to get the Invite message to appear in the message list I had to add something in the optional message box; even a full stop suffices.

I have yet to find a method of stopping the default message appearing; a message that doesn't suit my needs.

The OPs comment about the Invite option below the optional message box, which doesn't appear to perform any function, hasn't been addressed.

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