Date   

Re: What are the issues we may face with Direct Adding members? #direct

BMaverick
 

Until you mentioned job hunting, I thought the group was for coffee lovers of Starbucks. :)

Otherwise, Our group is 2,783 membership coming over from GeoCities to Yahoo to GroupsIO. 

Since the move, 91 have signed up.  That's not even a full 5% of the old membership.  Thus, this topic has my interest greatly.   Many of our group's folks are mechanics and not computer savvy.  Sure, they can read emails on their smarty phones and reply, but put them in front of a computer and they become lost.

Before the move from Yahoo to GroupsIO, folks asked if the membership needs to just be 'switched' without doing anything on their part.  Without funds, it wasn't possible to do this.

Hoping to hear how this goes.  I wouldn't mind entering a few dozen to a few hundred in batches.

BMaverick


Re: How to send GroupOwner+ messages #howto #groupowner

Frances
 

On Thu, Jan 9, 2020 at 07:26 AM, Tony Moody wrote:
I'm wanting to send messages to a group, From: the Owner,  implications of which are that replies etc will go to Owner+  and not to my own membership email address.
What is the recommended method?

I have sent a Special Notice  to All and set the From: GroupOwner+ 
But there are problems.
The messages I received are From : me,  Reply to : me , Arrg!
There seems no log or record Delivery of the Special Message ( wanted to check the delivery details, who from, who to. )
- You can change your display name to Owner if you wish.

- You can send a message to an individual member:
From the wiki: https://groups.io/g/GroupManagersForum/wiki/Owner-emails
Note to Member / Member Notices
 
You can also send a "note to member" with just the group owner email address. Your personal login email address will not show.
 
Go to Members. Select the member.
Go to +Owner Messages button.
Click Reply.
If Note To Member doesn't come up, change to that from the dropdown list.
BCC yourself or all mods.
Send.
The message will only have the group owner email address.

- You could also create a new email address that hides your identity and post with that. (Create a second account.) Be careful that you don't delete the owner email address.

- Be sure that email addresses are hidden in the message archive.
See other settings - 
https://groups.io/g/GroupManagersForum/wiki/Quick-Start-for-Group-Formation

Frances
 
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GMF Wiki: (unofficial) Help for members (and would-be members) and group managers


Re: What are the issues we may face with Direct Adding members? #direct

Frances
 

On Fri, Jan 10, 2020 at 09:40 AM, Denise Colbert wrote:
We're exploring groups.io to transfer our 1300 strong subscriber list, and I see that there has been a limit imposed on the number of direct adds before you have to wait for approval. Is there a place with more info on the Direct Add process on the whole? If not, I have a few questions...

  1. How many can I add in one go?
  2. Do members remain if I downgrade the Group to the free plan?
  3. Is it correct for me to assume that directly added members will be able to receive and reply to mail via their email clients without needing a groups.io account?
How to do direct add:
https://groups.io/g/GroupManagersForum/wiki/Direct-Add-Members

1. See https://groups.io/g/GroupManagersForum/wiki/20-Invitations-Limit
It is an anti-spam security measure. It is fast.
 
2. Yes, members remain if you downgrade to free. In fact, it is recommended that you get premium for a month if you have a large group of members to add all at once.

3. They must register with Groups.io with the email address. But it is automated when you direct add someone. If they don't have an account with that email address, they will get the necessary email that creates it.

Check out the help in the wiki. https://groups.io/g/GroupManagersForum/wiki/home
especially logging in - feel free to poach bits!

The section on group formation will help with group settings.
https://groups.io/g/GroupManagersForum/wiki/Quick-Start-for-Group-Formation

Frances


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GMF Wiki: (unofficial) Help for members (and would-be members) and group managers


Re: Subgroup for your own Moderator's Forum? #moderators

Frances
 

On Fri, Jan 10, 2020 at 12:45 PM, Bryan Jones wrote:
I'm curious - any advice from those who have multiple moderators and co-owners of your groups, for the purposes of coordinating moderation behavior?  In our case, I'm considering creation of a subgroup that is restricted to moderators/owners, and private, for them to have a private place to discuss, share knowledge, training, etc.  Essentially, modeled after this very Group Managers Forum... just for our group, only.  Some of us have been moderators for ages in our legacy Yahoo group, some of us are brand new to the role and responsibilities.

Any better recommendations, or suggestions against doing it that way?  
Some groups have a mod's forum - a subgroup. You can hide the group from the main group, if you wish (doesn't show in the menu on the left.)

Frances

 
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Moving to Groups.io (without easy transfer)


GMF Wiki: (unofficial) Help for members (and would-be members) and group managers


Re: Completely edit default messages for invites, direct add, etc

Mike Strange
 

 I have being trying to do the same as the OP, particularly to the Invite message.  The method described in the Wiki page that you linked to does not work, it simply fixes the message in the middle of the default message.

In desperation I believed that by deleting the invite message from the list then going to add new one I would start off with a totally blank form that could complete and lose the default message. I was wrong and to make matters worse to get the Invite message to appear in the message list I had to add something in the optional message box; even a full stop suffices.

I have yet to find a method of stopping the default message appearing; a message that doesn't suit my needs.

The OPs comment about the Invite option below the optional message box, which doesn't appear to perform any function, hasn't been addressed.


Re: CANNOT EMAIL

Ellen Bourne
 

Chris what area on membership list and what am I looking for 
 
Have you (double) checked that the "email information" is listed in your membership list?

Chris


Subgroup for your own Moderator's Forum? #moderators

Bryan Jones
 

I'm curious - any advice from those who have multiple moderators and co-owners of your groups, for the purposes of coordinating moderation behavior?  In our case, I'm considering creation of a subgroup that is restricted to moderators/owners, and private, for them to have a private place to discuss, share knowledge, training, etc.  Essentially, modeled after this very Group Managers Forum... just for our group, only.  Some of us have been moderators for ages in our legacy Yahoo group, some of us are brand new to the role and responsibilities.

Any better recommendations, or suggestions against doing it that way?  

Thank you,
Bryan Jones
Kenwood-Hybrids group co-owner/moderator


Re: CANNOT EMAIL

Ellen Bourne
 

Michael I am having them try emailing and will let you know 


On Fri, Jan 10, 2020 at 10:28 AM, Michael Pavan
<michaelpavan@...> wrote:
Boxbe This message is eligible for Automatic Cleanup! (michaelpavan@...) Add cleanup rule | More info
Ellen,

> On Jan 10, 2020, at 9:59 AM, Ellen Bourne via Groups.Io <ELLEN_BOURNE=YAHOO.COM@groups.io> wrote:
>
> Good morning, we are still experiencing the same problem from last night.  A member is trying to send an email - they tried email this morning and the email still not send. 
>
> I have checked to see if anything is pending nothing is pending.  I checked their email information which looks good to me any way.  I even checked the activity log to see if I could find their email.  There is no email from them.
> It cannot be found.

It would seem they might not be sending from a subscribed email address and/or to the correct address.

Have them resend their message and CC your personal email address.
Tell them this will alert you when they are trying to post, so that you can better check what is happening.
Check that the address they are sending from is subscribed (and permitted to post), and that they are sending it to the correct email address.

Michael







Re: CANNOT EMAIL

Ellen Bourne
 

I checked everything which looks  okay to me 

I went to admin member selected member 

Role member 
Email delivery individual messages
Posting privileges use group moderation setting

I hope I am not missing anything


On Fri, Jan 10, 2020 at 10:43 AM, Chris Jones via Groups.Io
<chrisjones12@...> wrote:
Boxbe This messa is eligible for Automatic Cleanup! (chrisjones12@...) Add cleanup rule | More info
On Fri, Jan 10, 2020 at 03:27 PM, Michael Pavan wrote:
Check that the address they are sending from is subscribed (and permitted to post), and that they are sending it to the correct email address.
I missed a point in my earlier post; if the person is sending from an address that is not listed it should still show up on the Activity Log as "non - member xxx tried to post" or words to that effect.

And Michael has raised a good point; make sure that the person's posting privilege is not set to Override; not permitted to post, although I would have thought that the attempt would still appear in the Activity Log.

The most likely reason for the failure is an error in the (group) address to which it is being sent; that warrants very close scrutiny.

Twice.

Chris


Re: CANNOT EMAIL

Chris Jones
 

On Fri, Jan 10, 2020 at 03:27 PM, Michael Pavan wrote:
Check that the address they are sending from is subscribed (and permitted to post), and that they are sending it to the correct email address.
I missed a point in my earlier post; if the person is sending from an address that is not listed it should still show up on the Activity Log as "non - member xxx tried to post" or words to that effect.

And Michael has raised a good point; make sure that the person's posting privilege is not set to Override; not permitted to post, although I would have thought that the attempt would still appear in the Activity Log.

The most likely reason for the failure is an error in the (group) address to which it is being sent; that warrants very close scrutiny.

Twice.

Chris


Re: CANNOT EMAIL

Michael Pavan
 

Ellen,

On Jan 10, 2020, at 9:59 AM, Ellen Bourne via Groups.Io <ELLEN_BOURNE=YAHOO.COM@groups.io> wrote:

Good morning, we are still experiencing the same problem from last night. A member is trying to send an email - they tried email this morning and the email still not send.

I have checked to see if anything is pending nothing is pending. I checked their email information which looks good to me any way. I even checked the activity log to see if I could find their email. There is no email from them.
It cannot be found.
It would seem they might not be sending from a subscribed email address and/or to the correct address.

Have them resend their message and CC your personal email address.
Tell them this will alert you when they are trying to post, so that you can better check what is happening.
Check that the address they are sending from is subscribed (and permitted to post), and that they are sending it to the correct email address.

Michael


Re: CANNOT EMAIL

Chris Jones
 

On Fri, Jan 10, 2020 at 03:13 PM, Ellen Bourne wrote:
I checked their email information which looks good to me any way.  I even checked the activity log to see if I could find their email.  There is no email from them.  
It cannot be found.
Have you (double) checked that the "email information" is listed in your membership list?

Chris


Re: What are the issues we may face with Direct Adding members? #direct

starbucksnetwork
 

Denise,

I am also administrating a new group.  I would like similar info especially on #2.

FYI - i have just moved from Yahoo to Groupsio in December.  Our group is 550 strong.  Everything transferred very neatly.  Now it's just a learning curve about how to effectively manage the group and it's features.  i really wish there was an operators manual or something.  I did the transfer with the Groupsio bulk transfer facility.  

I believe, and I have no proof of this,  but as you add directly Groupsio builds a groupsio account as you go.  So between the invite and the member acceptance,  groupsio has everything it needs to create an account for that member.  At least that is the way it seems like it is working for me.

We are a non-profit finding job opportunities for experienced sales and marketing in the Twin Cities area.  


Regards,


Douglas

On Fri, Jan 10, 2020 at 8:40 AM Denise Colbert <denise.colbert@...> wrote:
Hi,
We're exploring groups.io to transfer our 1300 strong subscriber list, and I see that there has been a limit imposed on the number of direct adds before you have to wait for approval. Is there a place with more info on the Direct Add process on the whole? If not, I have a few questions...

  1. How many can I add in one go?
  2. Do members remain if I downgrade the Group to the free plan?
  3. Is it correct for me to assume that directly added members will be able to receive and reply to mail via their email clients without needing a groups.io account?
Many thanks!


CANNOT EMAIL

Ellen Bourne
 

Good morning, we are still experiencing the same problem from last night.  A member is trying to send an email - they tried email this morning and the email still not send.   

I have checked to see if anything is pending nothing is pending.  I checked their email information which looks good to me any way.  I even checked the activity log to see if I could find their email.  There is no email from them.  
It cannot be found.

Can someone please help.

Thank you very much


Re: Moderator can't View Member List #moderators

Chris Jones
 

On Fri, Jan 10, 2020 at 02:17 PM, Janel M Smith wrote:
I had him look at his settings and log in and he does state that he has the blue "mod" badge, but he still can't view the member list
I wonder if he is stuck with a cached page...

Get him to go to the Member List and then refresh the display.

Chris


What are the issues we may face with Direct Adding members? #direct

Denise Colbert
 

Hi,
We're exploring groups.io to transfer our 1300 strong subscriber list, and I see that there has been a limit imposed on the number of direct adds before you have to wait for approval. Is there a place with more info on the Direct Add process on the whole? If not, I have a few questions...

  1. How many can I add in one go?
  2. Do members remain if I downgrade the Group to the free plan?
  3. Is it correct for me to assume that directly added members will be able to receive and reply to mail via their email clients without needing a groups.io account?
Many thanks!


Re: How to send GroupOwner+ messages #howto #groupowner

Jim Wilson
 

I had to check the variables with my test group. The result is that there is no simple method to do this.

A Special Notice is from the Owner but the reply is to the group. The From line structure is:
    [Group Name]@groups.io on behalf of [Owner or Moderator] via Groups.io <[Group Name]+owner@...>

The only current way to do this would be to visit your Members page under Admin, scroll all the way to the bottom so that all members show on the page (assuming you still have the default Infinite Scroll in your preferences), then go back to the top, check the checkbox next to Display Name and then choose Action -> Send Message.

That will definitely send the message to each individual with the From line showing:
    [Group Name]+owner@groups.io

Even so, I'm not sure why you would choose to do this rather than simply posting to the group. Depending on your member count, you would invite a potential onslaught of messages that could last for weeks.

br
Jim


Re: Moderator can't View Member List #moderators

Janel M Smith
 

Thank you both Bruce and Thomas.  I had him look at his settings and log in and he does state that he has the blue "mod" badge, but he still can't view the member list:

I have had the "Mod" blue block next to my "Home" button for a while.

I logged out, logged back in, still have the "Mod".

I went to one of the old requests <sinp> and am still getting the "You do not have permission to access that page." notification when I select "View Pending Member from the email notification that she applied to join the group.


Re: #email #email

 

Larry,

What mystifies me is how Yahoo somehow never had to do this.
I'm not sure what you mean.

Ronaldo is correct: Yahoo Groups modifies all From addresses to conform with DMARC. It started doing so a few months after first Yahoo Mail then AOL began setting the reject policy in their DMARC record.
https://yahoogroups.tumblr.com/post/85163779041/dmarc-related-changes-in-yahoo-groups

Shal


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Re: #email #email

 

Ann,

... and cc'd the owner address. In that cc, the From line was, as I
explained, my email name = xxx . com @ groups.io.
So that explains it. Duane had it right.

The copy you received (via the +owner address) was sent to you by Groups.io. And in that case the DMARC rules apply, causing the From address modification in the message you received.

The pending member will receive your message with your original From address, as sent by your email service.

Shal


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