Date   

Re: How to disable user? #membership

Bruce Bowman
 

On Tue, Oct 1, 2019 at 02:09 PM, J White wrote:
Duane, are you saying that reinstating/inviting back a member/subscriber who was "removed" reactivates their old profile info and connects them to their original account, as long as they use the same email address?
I just did some testing, and the answer is no.

The renewed subscription does reconnect to old content, including files, photos and messages. However, any group profile is lost during the remove/resub cycle, replaced with the generic account profile found at https://groups.io/account?page=profile&member_info_id=0

Our group has three membership requirements: submit an application, create a group profile, and add a referral record to the group database.

The application is submitted and approved before a person is accepted as a group member.
The other two tasks (group profile and database record) are only possible after they've been activated as a member.

If they do not complete these tasks within a timeframe, I want to be able to SUSPEND their account until they finish. Until they comply, I do not want them to have the privilege of being able to access messages, files, member contact info, or receive emails to their inboxes. 
As has previously been discussed in this thread, there is currently no provision in groups.io to suspend someone's subscription. The person's account is a separate thing entirely.

Some have been members since 2005 -- do you know if removal changes their "start date" to their reinstatement date?
The start date in their member record is indeed updated to the date of reinstatement.

Hope this helps,
Bruce
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Re: How to disable user? #membership

J White
 

Duane, are you saying that reinstating/inviting back a member/subscriber who was "removed" reactivates their old profile info and connects them to their original account, as long as they use the same email address? Our group has three membership requirements: submit and application, create a group profile, and add a referral record to the group database.

The application is submitted and approved before a person is accepted as a group member.
The other two tasks (group profile and database record) are only possible after they've been activated as a member.

If they do not complete these tasks within a timeframe, I want to be able to SUSPEND their account until they finish.
Until they comply, I do not want them to have the privilege of being able to access messages, files, member contact info, or receive emails to their inboxes. But once they do, I want to be able to reactivate their account and not have lost their profile (if they had completed one).

For long-time migrated-over members, these requirements are new and we still expect them to comply so we are all vetted the same way and on the same page going forward. I don't want to Remove them, just Suspend them. Some have been members since 2005-- do you know if removal changes their "start date" to their reinstatement date?


Re: Was my message sent? #messages

 

Sofia,


When I reply to someones message, how do I know it was sent? I don't see it on the thread with the other messages. Is that because I pressed "reply to sender" and not "reply to group?"

Correct. When you use Reply to Sender the reply goes only to that person's email address, it does not get posted among the group's Messages.

Should I get a confirmation email?

Only if you checked the BCC Me box. Or if that person replies back to you.
Shal


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Re: New invitations being rejected by hotmail

 

Sarah,


Failed - 550 5.5.0 Requested action not taken: mailbox unavailable.

What Ken said - this error normally means that the address doesn't exist.

If these are being entered manually from a handwritten sign-up sheet, in addition to the usual typo suspects (i vs l, o vs 0) if you entered them with the <user@...> brackets, watch out for leading or trailing spaces in between angle brackets and the email address itself.

2. Given that this is happening, if I decide to pay for the month just to be able to manually add the addresses myself as the group owner, would getting around the invitation problem likely protect me from regular message delivery problem, or is this the sign of annoyingly bad things to come, even if the members were somehow subscribed?  :)

If those addresses are in fact bad they would immediately go on Bouncing status. That's not too annoying or bad for you, but it does mean that the intended recipient won't receive any group messages.
In my PTA group I usually do pay for Premium for a month surrounding our major membership drives (registration, back to school night, open house). That's primarily for my own convenience in not having to track down people who don't respond to their invitations. But that's different than ones that got an error response to the invite. The latter generally have to be checked for typos or tracked down for correction.


Our group isn't necessarily the most tech savvy bunch, but I'm going to see whether these two members are able to go to the website themselves and apply to join the group and see what happens. Maybe initiated on their end will also circumvent the problem.

That can work also, but if they don't enter their own email address correctly then they won't get any confirmation email back from groups.io and you will see them as a (pending) member with the NC badge (Not Confirmed). So that can be frustrating too, as it also means that the person does not receive any group messages. Seeing them as NC might also mean that they didn't respond to the confirmation email, even though their address was correct.
In both cases (bouncing and NC) you can click a button in their membership page to have Groups.io send a corrective message to their address. But if the address itself is bad that won't do any good.

Shal


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Was my message sent? #messages

Sofia Tashman
 

Hello,

I'm new to the forums. When I reply to someones message, how do I know it was sent? I don't see it on the thread with the other messages. Is that because I pressed "reply to sender" and not "reply to group?" Should I get a confirmation email?

Thanks!


locked Re: Upcoming Event: Group Managers Forum subscription reminder #admin - Tue, 10/01/2019 #cal-reminder #admin

Glenn Glazer
 

So, I got two of these, the one with the subject line above and one with the subject line of "Group Managers Forum subscription reminder #admin - Tue, 10/01/2019 #cal-notice" .

Perhaps there is some duplication somewhere?

Best,

Glenn


On 9/30/2019 23:59, GroupManagersForum@groups.io Calendar wrote:

Reminder: Group Managers Forum subscription reminder #admin

When: Tuesday, 1 October 2019

[ad removed by moderator]

 


Re: New invitations being rejected by hotmail

Ken Cameron
 

Sarah,

Have you tested the email addresses directly from an email client? Meaning
not group.io, but a normal account somewhere. Usually when I see a 550,
there is a wrong char in the address somewhere.

-Ken Cameron, Member JMRI Dev Team
www.jmri.org
www.fingerlakeslivesteamers.org
www.cnymod.org
www.syracusemodelrr.org


New invitations being rejected by hotmail

Sarah Rainsberger
 

It's a new fall term, and we've got new members, so we've sent out a handful of new invitations. The mail.com and gmail.com all worked fine, but we have exactly two new members with hotmail addresses, and both of those are reported as Failed 550.  (e.g. Failed - 550 5.5.0 Requested action not taken: mailbox unavailable. [DB5EUR03FT029.eop-EUR03.prod.protection.outlook.com])

Since we have exactly two, that's not enough to necessarily establish a pattern. It could be coincidence that they're both hotmail addresses, or it could not.

1. Is anyone else having trouble with hotmail addresses? And, these failures are *immediate* so it's something quite at their source.

2. Given that this is happening, if I decide to pay for the month just to be able to manually add the addresses myself as the group owner, would getting around the invitation problem likely protect me from regular message delivery problem, or is this the sign of annoyingly bad things to come, even if the members were somehow subscribed?  :)

Our group isn't necessarily the most tech savvy bunch, but I'm going to see whether these two members are able to go to the website themselves and apply to join the group and see what happens. Maybe initiated on their end will also circumvent the problem.

Thanks for any thoughts/comments on this!
Sarah.


locked Group Managers Forum subscription reminder #admin - Tue, 10/01/2019 #admin #cal-notice

GroupManagersForum@groups.io Calendar <noreply@...>
 

Group Managers Forum subscription reminder #admin

When:
Tuesday, 1 October 2019

Description:

This is your monthly subscription reminder for the Group Managers Forum. We are glad you joined our group.

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GMF Mission Statement:

We strive to be a resource of the highest quality for owners and moderators of Groups.io groups. We allow as much information as possible from our group to be accessed by visitors! Would you like to be a better Groups.io group owner and/or moderator? Would you like to see even more improvements in Groups.io groups? We discuss our experiences as both group owners and moderators, share ideas for promoting and customizing the content areas, and offer various techniques for managing groups.

To send a message to the members of this group, simply send email to GroupManagersForum@groups.io.

If you do not wish to belong to GroupManagersForum you may unsubscribe by using the link in the footer of this (or any) message, or by sending an email to GroupManagersForum+unsubscribe@groups.io.

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We thank you for your interest and for your contributions.

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David, Owner
Duane, Owner
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Latest revision: 2018-10-16


locked Upcoming Event: Group Managers Forum subscription reminder #admin - Tue, 10/01/2019 #cal-reminder #admin

GroupManagersForum@groups.io Calendar <GroupManagersForum@...>
 

Reminder: Group Managers Forum subscription reminder #admin

When: Tuesday, 1 October 2019

View Event

Description:

This is your monthly subscription reminder for the Group Managers Forum. We are glad you joined our group.

  • Our GMF Group's web resources are open and public. Our Messages archives and Wiki are viewable and searchable by non-members. GMF message archives are indexed by major search engines. Unfortunately, due to Groups.io restrictions, you must be a member of GMF and logged in to access our Files and Photos sections.

  • We expect members to post and act responsibly. Please respect your fellow members' time and attention: strive to be clear, concise and courteous. Our subject matter naturally includes matters of opinion; if you happen to disagree with another member please do so without being rude. Personal attacks are not allowed. Solicitations are off topic and will be deleted without comment. Listing your groups in your signature is perfectly acceptable, but just make sure there's also on-topic content in your post.

  • Attachments are allowed and the judicious use of screen shots and other illustrations is encouraged!

  • All messages sent to GMF are moderated. This is done to avoid malicious attachments, spam, off-topic messages, and messages from spoofed or compromised mail accounts. Despite these measures, be aware that the bad guys are clever so there's no guarantee that we'll always succeed; you are encouraged to be vigilant against any and all threats arriving via email. Your GMF moderators make no guarantees regarding the safety of emails arriving from this or any other Groups.io address.

  • We are always looking for suggestions from our members to make this group better for all. Feel free to address any questions, comments, or concerns directly to the group moderators via email to GroupManagersForum+owner@groups.io.

GMF Mission Statement:

We strive to be a resource of the highest quality for owners and moderators of Groups.io groups. We allow as much information as possible from our group to be accessed by visitors! Would you like to be a better Groups.io group owner and/or moderator? Would you like to see even more improvements in Groups.io groups? We discuss our experiences as both group owners and moderators, share ideas for promoting and customizing the content areas, and offer various techniques for managing groups.

To send a message to the members of this group, simply send email to GroupManagersForum@groups.io.

If you do not wish to belong to GroupManagersForum you may unsubscribe by using the link in the footer of this (or any) message, or by sending an email to GroupManagersForum+unsubscribe@groups.io.

To see all of your group subscriptions, go to https://groups.io.

We thank you for your interest and for your contributions.

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Latest revision: 2018-10-16


Re: Facebook integration #integration

Duane
 

On Mon, Sep 30, 2019 at 01:23 PM, Bob Bellizzi wrote:
What page did you link to that showed that  information about it not working.
The wiki page of information, here on GMF.  https://groups.io/g/GroupManagersForum/wiki/Facebook-Integration

Duane
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Re: Facebook integration #integration

Bob Bellizzi
 

Hey Duane,
You  said "  At the top of the page I linked to, in big red letters, |"
What page did you link to that showed that  information about it not working.
Mine is not working but when I go to that integration control page in our group it  has no info nor any link to a message.

--

Bob Bellizzi


Re: Pending Members Approved Without Approval.... #issue #membershiprequest

Chris Jones
 

On Mon, Sep 30, 2019 at 05:16 PM, Michael Pavan wrote:
The verbiage 'Needed' in "Subscription Approval Needed" and "Message Approval Needed" notice messages iseems to be misinterpreted as meaning 'required', and that some Moderators believe they must APPROVE, as that is what they are 'supposed to do'.
Um. A moderators they are supposed to know what is what and what, er, isn't. The original post in this topic read (inter alia) while I waited for to get additional information from them. This implies the use of a Pending Subscription message, although it isn't entirely clear that that is what was meant.

If the "rogue moderator" didn't know that then it can really only on the basis that he or she had not been informed as such. It is arguable that an anomaly exists because a moderator can set their own notification about whether or not they are informed when there is an applicant awaiting approval without their being able to see the reply to the Pending Subscription message.

All in all this looks like a case where Moderator Permissions and Moderator Notifications / emails were inconsistent with each other, along with an absence of a clear brief about what individual moderators were supposed to do.

Chris


Re: Pending Members Approved Without Approval.... #issue #membershiprequest

🧀🐭Mouse🐭🧀
 

If you are the owner, you can change the moderators so that they cannot approve pending members.  Take a look at what privileges they have.
 
Gloria 
 
 
 
 

-------Original Message-------
 
Date: 9/30/2019 12:16:50 PM
Subject: Re: [GMF] Pending Members Approved Without Approval.... #issue #membershiprequest
 
This is not the first (and likely not the last) time a Moderator has acted reflexively. The verbiage 'Needed' in "Subscription Approval Needed" and "Message Approval Needed" notice messages iseems to be misinterpreted as meaning 'required', and that some Moderators believe they must APPROVE, as that is what they are 'supposed to do'. Some may even fear that if they do not approve their email List may cease to function.
 
It would be better phrased as:
"Subscription Approval Requested" and "Message Approval Requested"
or "Subscription Approval or Rejection Requested" and "Message Approval or Rejection Requested"
or perhaps the more neutral "Subscription Request Received" and "Message Requiring Moderation Received"...
 
 
 
 
 
 
 


Re: Pending Members Approved Without Approval.... #issue #membershiprequest

Michael Pavan
 

This is not the first (and likely not the last) time a Moderator has acted reflexively. The verbiage 'Needed' in "Subscription Approval Needed" and "Message Approval Needed" notice messages iseems to be misinterpreted as meaning 'required', and that some Moderators believe they must APPROVE, as that is what they are 'supposed to do'. Some may even fear that if they do not approve their email List may cease to function.

It would be better phrased as:
"Subscription Approval Requested" and "Message Approval Requested"
or "Subscription Approval or Rejection Requested" and "Message Approval or Rejection Requested"
or perhaps the more neutral "Subscription Request Received" and "Message Requiring Moderation Received"...


Re: Pending Members Approved Without Approval.... #issue #membershiprequest

Norman C. Berns
 

Thanks all for the solid information and suggestions. I found the culprit and put all the newly approved members on moderation (and a very short leash). Problem solved for the most part, moderator a bit smarter now....

[excess quote, multiline sig, and ad trimmed by moderator]

   

On Sun, Sep 29, 2019 at 5:12 PM Leeni <leeniluvsgroups@...> wrote:
You can check the activity of the group to see who approved those members.
Click on Activity
Then Click on Moderator Activity - there you will see who actually approved those members.
 
There is a check box when approving members that will let you approve all the members all at once. All that is needed to do is go to pending membership and click the box that says display name. Now all the pending members will be checked. Then the blue box at the bottom where it says action, open it, click on approve and then it will ask you if you want to approve all 6 members let's say and when yes is selected all 6 will be approved at one time.
 
Now what I do when a member is approved in error. I write them a personal note telling them they were approved before they sent back the pending application. If they don't send it back within a day they will be removed from the group. Then I tell them they can apply again but to watch for the pending application which needs to be sent in before approval.
 
Leeni 
 
 

 

 


Re: Facebook integration #integration

Duane
 

On Sun, Sep 29, 2019 at 03:41 PM, Wizard wrote:
I did.
I'm not sure what you're referring to here.  At the top of the page I linked to, in big red letters, it says that FB integrations aren't currently working, along with a link to the post in the beta group where any updates should show up.

Duane
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Re: Pending Members Approved Without Approval.... #issue #membershiprequest

Leeni
 

You can check the activity of the group to see who approved those members.
Click on Activity
Then Click on Moderator Activity - there you will see who actually approved those members.
 
There is a check box when approving members that will let you approve all the members all at once. All that is needed to do is go to pending membership and click the box that says display name. Now all the pending members will be checked. Then the blue box at the bottom where it says action, open it, click on approve and then it will ask you if you want to approve all 6 members let's say and when yes is selected all 6 will be approved at one time.
 
Now what I do when a member is approved in error. I write them a personal note telling them they were approved before they sent back the pending application. If they don't send it back within a day they will be removed from the group. Then I tell them they can apply again but to watch for the pending application which needs to be sent in before approval.
 
Leeni 
 
 
 
 

-------Original Message-------
 
Date: 9/29/2019 3:42:06 PM
Subject: [GMF] Pending Members Approved Without Approval.... #issue #membershiprequest
 
I had about a dozen applications to join pending while I waited for to get additional information from them. I checked the list early today and they were still pending. I went back to the group this afternoon and they had all been approved. There are three moderators who can approve members but I'm the only one who actually does it. And in any case, none of us did a blanket approval of the pending members. 

Is this a bug or is there some secret "approve all" button that I've never noticed? It's very odd and has never happened before. And now the group is stuck with a dozen unknown new members.
 


Re: Pending Members Approved Without Approval.... #issue #membershiprequest

Gerald Boutin <groupsio@...>
 

On Sun, Sep 29, 2019 at 05:42 PM, Norman C. Berns wrote:
I had about a dozen applications to join pending while I waited for to get additional information from them. I checked the list early today and they were still pending. I went back to the group this afternoon and they had all been approved. There are three moderators who can approve members but I'm the only one who actually does it. And in any case, none of us did a blanket approval of the pending members. 

Is this a bug or is there some secret "approve all" button that I've never noticed? It's very odd and has never happened before. And now the group is stuck with a dozen unknown new members.
Norman,

Look in Admin/Activities as it should say there how the approval came to be.
 
--
Gerald


Pending Members Approved Without Approval.... #issue #membershiprequest

Norman C. Berns
 

I had about a dozen applications to join pending while I waited for to get additional information from them. I checked the list early today and they were still pending. I went back to the group this afternoon and they had all been approved. There are three moderators who can approve members but I'm the only one who actually does it. And in any case, none of us did a blanket approval of the pending members. 

Is this a bug or is there some secret "approve all" button that I've never noticed? It's very odd and has never happened before. And now the group is stuck with a dozen unknown new members.

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