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Re: Can I change the Subscription confirmation message? #howto

Duane
 

On Tue, Nov 29, 2022 at 12:19 PM, Grigorii Semenov wrote:
The discussion you mentioned took place 4 years ago.
The last 3 replies, including one from Mark Fletcher (owner and developer of groups.io) are from about 3 months ago, so at least we know it's still in the works!  It may not be a bad idea for you to add to the topic.  (I feel like one day we'll access the site and suddenly have the other languages available, like other things have shown up, but no inkling as to when.)

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.


Re: Can I change the Subscription confirmation message? #howto

Grigorii Semenov
 

Hi Duane,

A lot of us feel the same way.  There have been discussions/suggestions on the beta group about having multiple languages.  It's definitely on the TODO list, but no one knows for sure when it will happen.  Until then, it may not be the best solution for non-English speaking groups.
The discussion you mentioned took place 4 years ago. Still GIO has no interface in a language other than English. Things are not so elementary!
Yet I strongly believe, that functionality is more important, than language. Many people these days worship Telegram. Especially in Eastern Europe. Especially since the sorrow events started here. Yes, indeed, Telegram has got some group functionality... But in my opinion, building large communities require much more powerful tools than Telegram.
My condominium has over 600 flats, and perhaps more than one person in each flat will want to use some group communication. I want to try GIO for that job. Even despite the foreign language in the interface.

Per aspera ad astra!

Regards,
Gregory


Re: Can I change the Subscription confirmation message? #howto

Duane
 

On Tue, Nov 29, 2022 at 07:12 AM, Grigorii Semenov wrote:
I feel GIO is a great tool, but lot's of settings and tuning can be made, the owner needs to read a lot. But unfortunately, this tuning is of very little help when it comes to changing the interface language. And this perhaps limits the use of GIO outside English-speaking world.
A lot of us feel the same way.  There have been discussions/suggestions on the beta group about having multiple languages.  It's definitely on the TODO list, but no one knows for sure when it will happen.  Until then, it may not be the best solution for non-English speaking groups.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.


Re: Can I change the Subscription confirmation message? #howto

Grigorii Semenov
 

Hi Duane, 

Thanks a lot, I finally figured out what is what and how the stuff works...

I set my group as Restricted and created the Pending Subscription note of my own...

When I tried to subscribe to the group from an account, completely unknown to Groups.io, the next events happened:

  1. Subscriber received standard confirmation notice from GIO. And had to reply to it!
  2. Because the group is Restricted, the subscriber became listed as pending member
  3. Because the Pending Subscription notice was set, the new subscriber received it
  4. In the notice I asked the subscriber to reply to it (i.e. second confirmation)
  5. After receiving the reply to Pending notice, I as the Moderator confirmed the subscription.

Rather long path of events, but what I really wanted to do was to make the new subscriber to read the text in his own language telling them what they are about to do. The event of subscriber's reply to Pending notice is recorded and visible to Moderator. That's it! I now have the proof that subscriber actually wanted to subscribe and consented with the use of their email address. 

Now the subscriber can not claim he/she misunderstood the foreign language and subscribed by mistake and was consequently spammed...

So the entire thing was not about the language, but about the consent event visible to group's moderator. This was exactly what I wanted.

If this user decides to unsubscribe, they again get the standard GIO unsubscribe message, replies to it and finally receives the Goodbye message set by Moderator.

I finally attained my goal and I am very grateful to you, Duane, for detailed and patient explanations!

As for including information about GIO and the group's confirmation, I believe this is not worth doing. Too many technical details may confuse a subscriber with very little IT background (my group is for local condominium members, not for computer programmers or ham radio operators). Besides, Groups.io is very little known in my country, and it is very unlikely that any of my new subscribers will be already subscribed to another group on GIO.

I myself learned about GIO couple of months ago thanks to DX radio group from Canada. Then decided to use GIO when the necessity appeared.

I feel GIO is a great tool, but lot's of settings and tuning can be made, the owner needs to read a lot. But unfortunately, this tuning is of very little help when it comes to changing the interface language. And this perhaps limits the use of GIO outside English-speaking world...

Many thanks again for all your help!

Have a nice day,

Gregory

 


On 2022-11-29 15:31, Duane <txpigeon@...> wrote:
When a person first creates an account with groups.io, they will receive the message to confirm their email address.  That only has to be done once unless they change their email address on the account.  Until they reply to that message, you will see the NC (Not Confirmed) badge next to their name in the member list.  If that doesn't clear in a few days, you can send another message to remind them.  (If you have a Premium or Enterprise group, you can confirm for them, third item.)

 
,_


Re: Can I change the Subscription confirmation message? #howto

Duane
 

On Mon, Nov 28, 2022 at 11:11 PM, Grigorii Semenov wrote:
I don't completely understand the difference between confirmation from Groups.io and the one from a specific group
When a person first creates an account with groups.io, they will receive the message to confirm their email address.  That only has to be done once unless they change their email address on the account.  Until they reply to that message, you will see the NC (Not Confirmed) badge next to their name in the member list.  If that doesn't clear in a few days, you can send another message to remind them.  (If you have a Premium or Enterprise group, you can confirm for them, third item.)

Unless the group they want to join is set up as Restricted, they won't receive the Pending Subscription notice for an individual group to confirm their choice.  If it is Restricted, they would need to reply to the notice for each group they wanted to join.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.


Re: Can I change the Subscription confirmation message? #howto

Grigorii Semenov
 

Hi Duane,

Despite being owner of a group, I am rather new to Groups.io. So I am afraid I don't completely understand the difference between confirmation from Groups.io and the one from a specific group. I am even more afraid that my subscribers will not understand this at all...

Could you possibly explain? Thanks!

Gregory


On 2022-11-29 05:57, Duane <txpigeon@...> wrote:

On Mon, Nov 28, 2022 at 03:52 PM, Grigorii Semenov wrote:
Pending Subscription notice IS a solution
You may want to include the information that if a person already has an account, from joining another group or setting one up before joining any groups, they won't get a confirmation email from groups.io, only from your group (or any others they may join).

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.


Re: Can I change the Subscription confirmation message? #howto

Duane
 

On Mon, Nov 28, 2022 at 03:52 PM, Grigorii Semenov wrote:
Pending Subscription notice IS a solution
You may want to include the information that if a person already has an account, from joining another group or setting one up before joining any groups, they won't get a confirmation email from groups.io, only from your group (or any others they may join).

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.


Re: Can I change the Subscription confirmation message? #howto

Grigorii Semenov
 

Hello Duane,

Many thanks for your advice! I was so concentrated on editing the confirmation message that overlooked a simple bypass solution!

Sure, Pending Subscription notice IS a solution! Will try this!

Regards,

Gregory


On 2022-11-28 19:14, Duane <txpigeon@...> wrote:

On Mon, Nov 28, 2022 at 10:08 AM, Grigorii Semenov wrote:
Basically, email address is legally assumed to be a piece of personal data. Potential subscriber must confirm their consent with personal data handling.
In your case, I would use the Pending Subscription notice.  That will be sent when someone applies to join your group, but that assumes that you have the Spam Control set to Restricted.  If you do that, then the notice will be sent and you could include other information that would be useful to new members, including a translation of the confirmation message.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.


Re: Member suddenly not getting copies of her posts in inbox

kharrisma@gmail.com
 

Good idea; don't know why it didn't occur to me to just search by the message itself instead of going after purrmeow.biz (which got me nowhere...)

Thanks!

On 11/28/2022 8:39 AM, Cal wrote:

On Sun, Nov 27, 2022 at 11:07 AM, kharrisma@... wrote:
purrmeow.biz: 500 Line too l
Have you tried doing a web search for that particular problem? purrmeow.biz: 500 Line too long, you may find quite a few different links to reasons why that is happening I saw at least 10 that may be relevant to their situation


Re: Can I change the Subscription confirmation message? #howto

Duane
 

On Mon, Nov 28, 2022 at 10:08 AM, Grigorii Semenov wrote:
Basically, email address is legally assumed to be a piece of personal data. Potential subscriber must confirm their consent with personal data handling.
In your case, I would use the Pending Subscription notice.  That will be sent when someone applies to join your group, but that assumes that you have the Spam Control set to Restricted.  If you do that, then the notice will be sent and you could include other information that would be useful to new members, including a translation of the confirmation message.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.


Re: Can I change the Subscription confirmation message? #howto

Grigorii Semenov
 

Hi Frances, thanks a lot for your reply!

I have already created a Welcome page with my own text, and it is delivered to each new subscriber.

But it is a law in my country that prospective subscriber will receive a specific notice BEFORE he/she is subscribed...
Basically, email address is legally assumed to be a piece of personal data. Potential subscriber must confirm their consent with personal data handling...
Complicated story...

I understand, this is not possible now, as the message text is hard-wired into Groups.io software. Pity...

But thanks anyway!

Regards,
Gregory


Re: Can I change the Subscription confirmation message? #howto

Frances
 

On Mon, Nov 28, 2022 at 10:12 AM, Grigorii Semenov wrote:
But most users of my group do not speak English? Is it at all possible to change the text, replacing with the text in another language?
Not at this point, I believe. A good thing to request in Beta group.

However you can create a Welcome message that is sent immediately to new members.
And of course, you can edit your invitation (invite notice) as well as other notices.
https://groups.io/helpcenter/ownersmanual/1/managing-member-notices

In the Invite message, you can explain in another language about what will happen. 
If you use the Pending Subscription notice, you can add language there as well.

Frances


 
--
Help available from Groups.io help and GMF wiki.

 


Can I change the Subscription confirmation message? #howto

Grigorii Semenov
 

Hello everyone,

Is it possible to edit the standard Subscription confirmation message?

When prospective subscriber sends a message to group's subscribe address, they receive a standard message asking to confirm their address and their wish to subscribe. Standard text reads:

Hello,

Thank you for your interest in Groups.io and the group XXXXX To complete your subscription, please reply to this email.

If you did not request - or do not want - a subscription to this group, please accept our apologies and ignore this message.


But most users of my group do not speak English? Is it at all possible to change the text, replacing with the text in another language?

Thanks in advance,
Gregory


Re: Polls

Frances
 

On Mon, Nov 28, 2022 at 09:58 AM, Annie Green wrote:
How do I access my poll for status report.  Urgent...tnx
See the section Reviewing the results of a poll.
https://groups.io/helpcenter/membersmanual/1/working-with-polls?single=true

Frances
 
--
Help available from Groups.io help and GMF wiki.

 


Polls

Annie Green
 

How do I access my poll for status report.  Urgent...tnx


Re: Member suddenly not getting copies of her posts in inbox

Mike Baker
 

Hi Kharrisma,

The RFC governing SMTP (5321) defines the cases when the '500 Line too long' error is to be returned.  Please see: https://www.rfc-editor.org/rfc/rfc5321#section-4.5.3.1

Most email clients will detect the error and prevent the message from being sent.  Looking at the reasons for a '500 Line too long' and the email being sent should help determine what limit is being exceeded.

Mike


Re: Member suddenly not getting copies of her posts in inbox

Cal
 

On Sun, Nov 27, 2022 at 11:07 AM, kharrisma@... wrote:
purrmeow.biz: 500 Line too l
Have you tried doing a web search for that particular problem? purrmeow.biz: 500 Line too long, you may find quite a few different links to reasons why that is happening I saw at least 10 that may be relevant to their situation


Emailed photos album disappeared #emailedphotos

Andy
 

Some groups have an "Emailed Photos" album, created and managed by the system.  I see that in many groups.  But I can't find it anymore in my group.

A bit of background:  The group I'm talking about is a Premium group, with space to spare.  It had attachments at first, but at some point the owner disabled them.  In the meantime, several attachments had already been sent, and still exist in the group's Message archives.  The Admin > Billing section shows me how much space they take up.

But where is that Photo album?  Where did it go?

Does the Emailed Photos album disappear or become inaccessible when you change your group's settings to disallow further attachments?  Presumably the album still exists, because the attached photos still exist, but where is the album that should hold them?  As a Moderator (from Admin > Billing), I can select the messages with photos attached, and I can open each message and each photo, one at a time.  But I can't find that album.

Is this normal?

Andy I

Mod's note: title simplified. Hashtag added.


Re: Spam has made it into my group

Paul Konanz
 

Thank you Donald and others for your responses.
- It was her email address and my hovering cursor on it did not reveal a different one. My very limited expertise ends there. Spoofing, masking, etc are out of my wheelhouse.
- Yes I immediately moderated her. There were no repeated attempts to post to the group or to me (I also got a private email with the same message.).
- It is possible (probable?) that the hacker sent the group email out while he/she had control of her account? Could have. But she discovered the breach and took back control with a new password.
- Deleted the offending post from archives.
- Yes when I went to the reply-to the address did change to an outlook account.
- No, I'm not going to an all-moderated group, at least not unless this explodes into a frequent problem.

Bottom line I/we can't keep them out but once in 11 years is tolerable. 😊

Paul

[excess quote and meaningless ad trimmed by moderator]


Re: Excess/extraneous/redundant photos #attachments-in-email

Duane
 

On Sun, Nov 27, 2022 at 11:58 AM, Dan Tucker wrote:
This is simply too much of a hassle
Only if you don't have and enforce a rule/guideline to trim replies (or alternately, moderate those messages with attachments).  In most cases, after a few rejections for not doing so, people will pay attention.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

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