Re: Can someone explain to me... unsubscribed for marking a message as spam


Chris Jones
 

Many thanks for the "further and better particulars", including the betagroups.io links, which are very informative in showing that we are dealing with a well known problem to which there seems to be no immediately obvious solution.

I have also received a copy of the "dismemberment" email received by the person most recently affected. It reads as follows: (I have hidden his details.)


From: wireless-set-no19@groups.io <wireless-set-no19+owner@groups.io>
To: xxxxx <xxxxx@...>
Sent: Sat, 17 Mar 2018 16:30
Subject: You have been removed from wireless-set-no19@groups.io

Hello,
Because your email service reported to us that you have marked one or more messages from wireless-set-no19@groups.io as spam, you have been automatically removed from the group. You will receive no more emails from that group. If this was a mistake, you can resume your subscription within the next 3 days by clicking the following link:
Groups.io groups offer several options for controlling how much and what types of emails to receive. See this Help Center article for more information.
If this happens repeatedly please check with your email service to learn about how they decide to send feedback reports to list services (such as Groups.io groups).
Cheers,
The Groups.io Team

Now IMHO the above is misleading on two grounds; firstly it appears that it was sent by the individual Group itself (i.e. the owner or Moderators) when in fact it was not. I feel that the originator should be "Groups.io Management Team" or somesuch; secondly it reads Because your email service reported to us that you have marked one or more messages from wireless-set-no19@groups.io as spam when in fact this was simply not the case; it was the ISP (specifically aol) that marked the message as spam, not the member. Under those circumstances anyone receiving such a message would be perfectly entitled to treat it with the greatest of suspicion. It would be much better (again IMHO) if the sentence read something like

Because your Service Provider's email service reported to us that you have marked one or more messages from wireless-set-no19@groups.io has been marked as spam you have been automatically removed from the group. Please note that this "marking as spam" may have been done by your Service Provider and not by you. We suggest that you check your spam box as soon as possible to see if your Service Provider has diverted a perfectly legitimate message into it.

The present position is doubly unfortunate because the member concerned is on the committee of another organisation that is considering relocating from Yahoo to Groups.io and this glitch may well cause a rethink.

Anyway I am going to refer the story so far to the Owner and other Moderator on the WS19 Group so that they see what is going on (plus cc to the member concerned) and develop a better understanding.

In the meantime how do I formally submit the suggested rewording above?

Regards,

Chris

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