Shal; thanks for the prompt response.
On Sat, Mar 17, 2018 at 04:38 pm, Shal Farley wrote:
I can't speak to what turns up in the Help section (well, I could poke at Mark but he's got a lot on his plate). In the shorter term, an article in GMF's wiki would be a great idea.That reads suspiciously like "why don't you (i.e. me!) write something", which is fair enough; I don't much like "somebody else should do something" attitudes myself! I'll certainly give it a try, but at the moment I am awaiting the "affected member" in this case (who as it happens is an aol user) forwarding what he received, assuming of course that he hasn't already deleted it.
One snag I can see is that if this case is typical the member concerned did not see the message that had been spuriously marked as spam, and it is not impossible that the deletion notification was also shunted into his spam box. He only found them when I flagged the issue up and he actively searched there. If that happens then any member concerned won't necessarily know they have been deleted and won't find the link to reinstate themselves.
Groups.io knows that it is not originating spam, so why is it allowing others (e.g. aol) to determine that it is? From my perspective (which I have to accept is less than complete) a simple solution is to break the feedback loop and for Groups.io to ignore others marking messages as spam.
I'll have to wait and see if the "deleted member" forwards the relevant messages to me before doing anything else.