Re: still don't have owner privileges
On Mon, Aug 9, 2021 at 11:05 AM, Lenny McHugh wrote:
I know that my email address is correct. the problem started when it wanted a password for 2 factor verification.Lenny -- This is the first time you've mentioned two-factor authentication.
If you have 2FA turned on, "email me a link" will not work.
I entered the incorrect pw.If you turn on 2FA, you MUST remember both your password and the provided recovery code.
Are you sure you deleted your account password? I didn't realize you could do that with 2FA turned on...if so, it sounds like a bug.
Even when my lists are presented, I am listed as owner. One of the lists I had the other owner downgrade me to member then back to owner and I still only have member access to that group.Did you start using a different device to access groups.io? If so, 2FA will fail, and you won't be able to log in at all.
I am appending the information from the system help. It's otherwise hard to get to. Generally speaking I do not recommend using 2FA.
Setting up or disabling two-factor authentication
If you log in to Groups.io with your email address and a password, you can set up two-factor authentication to protect your Groups.io account with an extra level of security.
! Important: Once you enable two-factor authentication, you will not be able to log in to Groups.io through a social login (Google or Facebook) or by using the Groups.io function to email you a link to log in.
To set up two-factor authentication:
You are returned to the Security page, and a green banner at the top states that two-factor authentication is now set up.
Note: If the authentication code is lost (for example, if a device is reset to factory settings), and you no longer have your recovery codes, you will need to contact Groups.io Support to be able to log in.
To disable two-factor authentication that you previously set up:
Check out the groups.io Help Center and groups.io Owners Manual