Question re support request status


Su
 

There seems to be a lot of variability in how soon I substantively hear back after submitting a support request. A month ago, I got pretty quick responses. Recently, I get an auto reply with no content beyond a form acknowledgement. The group in question is a premium group.

Is there any way to check on the status of a support request (apart from submitting another support request)? 

Thanks,
Su

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