Re: Strange happenings

Bruce Bowman
 

On Thu, Nov 14, 2019 at 08:49 PM, Janice wrote:
I was contacted by a member of my group.  She was concerned because she is not getting messages and can’t log in.  I checked the member list and she doesn’t show up under the address she gave me.  So, I tried to Direct Add her with the address she gave me.  My attempt was rejected and I was told she was already a member.  It is an msn.com address.  I looked under bouncing..not there...I tried Direct Add again...got rejected because she is already a member.  Searched membership two more times and she is not listed as a member.  I even searched for all msn.com members...she is not there.  What can I do next.  Should I contact Mark?
Janice -- I can see why you would find this perplexing. The only thing I can think of that would cause the symptoms you describe is that she is subscribed to your group under a different email address, with the msn.com address set up as a posting alias. 

Have her try to log in under one of her other email addresses. If she's successful, she should be able to find her alias in the "Advanced Settings for Email Aliases" block at https://groups.io/account. If the msn.com address is indeed present as an alias and she deletes it, you should then be able to subscribe that address to your group.

Unfortunately, as a group Owner you cannot look this up for her.

Hope this helps,
Bruce

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