Re: How best to educate about the 'Removed for SPAM' problem


Michael Pavan
 

I like this approach, perhaps it could be the most workable and successful...

On Sep 28, 2018, at 6:11 AM, Samuel Murray <@ugcheleuce> wrote:

On 2018/09/28 05:58 AM, Michael Pavan wrote:

The responsibility to educate individual email List users should not
be on individual groups owner, who will not all do so (if at all) in
a clear and rational way.
I think the best way to "educate" users about a problem such as this one is not to try to teach them about the problem beforehand or to try to give a long explanation afterwards, but to lead them in the most appropriate course of action at the time that the problem occurs.

This means that what happens when the user (victim) gets unsubscribed must help the user to get resubscribed as painlessly as possible. In other words, what happens to the victim must be fair and the victim must be treated with compassion.

When the victim gets unsubscribed, he should be informed in a compassionate (possibly apologetic) way, and told how to undo the bad thing that had happened to him. To my mind, the current wording of the notification sent by Groups.io to victims is more suitable for users who would find it merely curious that they have been unsubscribed (instead of upsetting), as if it is just an odd thing that had happened and for which the rational explanation is interesting to know.

The notification sent to group moderators does not need to exude the same level of commisseration, but I personally find the current wording more suited for someone who has always been aware of the problem and needs just a gentle reminder, as opposed to a warning that something bad had just happened that requires the moderator's urgent attention.

I say in my Welcome Message to new subscribers (although this is
probably not enough):...
Yes, users tend to forget information that they were told at the start of their participation, if it isn't something they encounter often during their participation. This is why I send a biweekly FAQ in all of my Yahoogroup groups, but even that may not be sufficient: if a message repeats itself too often, you tend to ignore it eventually.

Groups.io could
send a monthly (probably more frequent) Special Notices asking users
for their help (including explaining WHY) and telling users to be
sure to (and HOW):...
No solution that involves users having to actively patrol their mailboxes will be successful. Users just want to participate.

Samuel

(newbie jumping into the fray here but I think I have read enough about the issue to be allowed to speak)


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