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I called and he assured me it was pure helium. ??? I can't see another explanation why it didn't lift. Anyway after checking the cost of gas and the cost of conversion .... Hydrogen here we come
I ran into that with a tank from oxarc, entire s cyl and it didn't lift off the ground and by the calculations we did the s cyl should of been a couple of extra cubic feet. It was great that a fellow ham invited lived about a quarter mile away from the launch site and had a tank at his house. He's not even into balloons but apparently we are all a bit different than the rest of the world.
I have encountered at least two industrial gas suppliers that offer lower cost 'balloon grade helium' which is not 99% or better helium.(!) It is 30%-40% nitrogen. The thought and rationale is that for normal party balloons, the inclusion of lower cost nitrogen allows persons to fully inflate party balloons, they'll float just fine and a bit cheaper than going with pure helium. And this will very seriously screw up lift and burst calculations if you use it in a high altitude balloon. I've never used it. But both times it was offered to me it took a surprising amount of dialog with the industrial gas guys to suss out that it is a 60-40 or 70-30% mix of helium and nitrogen. I don't necessarily fault the guys working at the industrial gas suppliers, they've undoubtedly been briefed that their balloon grade helium is the best stuff for filling balloons. For 99+% of their customers that are filling balloons it probably is.