Topics

Elecraft Repair

Paul Matthews
 

Hello:

I have an Elecraft K3 that needs repair and I am wondering if anyone has sent their rig in recently?
If so, what was the turnaround time and your experience?
Any info will be appreciated.

73 Paul 

K1dj
 

Mine came back in 4-5 weeks.
Rich, K1DJ


On Feb 7, 2020, at 6:12 PM, Paul Matthews <kb4gyt@...> wrote:

Hello:

I have an Elecraft K3 that needs repair and I am wondering if anyone has sent their rig in recently?
If so, what was the turnaround time and your experience?
Any info will be appreciated.

73 Paul 

Dave Cole
 

Mine came back in 4 to 5 weeks as well, and I could not be happier with the Customer Service... The price for repair is not that bad either.

73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources

On 2/7/20 3:12 PM, Paul Matthews wrote:
Hello:
I have an Elecraft K3 that needs repair and I am wondering if anyone has sent their rig in recently?
If so, what was the turnaround time and your experience?
Any info will be appreciated.
73 Paul

Ed Pflueger
 

Mine came back in 4 to 5 weeks as well. Two weeks in shipping alone.

Ed.. AB4IQ

-----Original Message-----
From: Elecraft-K3@groups.io [mailto:Elecraft-K3@groups.io] On Behalf Of Dave Cole
Sent: Friday, February 7, 2020 5:40 PM
To: Elecraft-K3@groups.io
Subject: Re: [Elecraft-K3] Elecraft Repair

Mine came back in 4 to 5 weeks as well, and I could not be happier with the Customer Service... The price for repair is not that bad either.

73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources

On 2/7/20 3:12 PM, Paul Matthews wrote:
Hello:

I have an Elecraft K3 that needs repair and I am wondering if anyone
has sent their rig in recently?
If so, what was the turnaround time and your experience?
Any info will be appreciated.

73 Paul

Clay Autery
 

01/16/2020 - Ship date fro LA to CA (Slow boat FEDEX (ground))
01/21/2020 - Arrived Elecraft
02/04/2020 - Received "It's fixed" email from the tech.

So 19 days from ship to "fixed".  Figure an average 5- 7 days return shipping.
And estimated 24-26 days round trip.
I had them purposely delay return so I could add small parts/hardware/fasteners to the order.

However, EVERY situation is different.  Depends on 1) # of units in the repair queue, 2) what's wrong with it, etc, etc.

Bottom line - I am very happy with the service I have received on BOTH trips my K3s has made back to Watsonville.
If you REALLY want to cut time off the round-trip, the best place to cut is in shipping time....  Throw enough money at it, and you could cut time TO and time FROM from 5-7 days to 1-2 or 3 days...

But IMO, be SURE, regardless of shipping method to FULLY INSURE the REPLACEMENT value of the shipment TO Elecraft for sure, since loss or damage en route to CA is between you and the courier.

73,

______________________
Clay Autery, KY5G
(318) 518-1389
On 02/07/20 17:12, Paul Matthews wrote:

Hello:

I have an Elecraft K3 that needs repair and I am wondering if anyone has sent their rig in recently?
If so, what was the turnaround time and your experience?
Any info will be appreciated.

73 Paul 
_._,_._,_

wb6bee
 

My K3s arrived at Elecraft Repair on Feb 6.   This is what they sent me

Your RSA has arrived at Elecraft. Typical turn-around time for radio repairs is 10-15 working days. 

If your repair is a K3 or K3S, it may take up to 20 working days depending on the repairs or upgrades.

Sales will contact you when your radio/equipment repair is completed and is ready to be shipped home.



Don
WB6BEE

John Canfield
 

My K3S repair also took 4-5 weeks but I sent it in a week or two before Christmas so I was expecting a long turnaround. Not a problem since I have a TS-590S as a backup rig.

John WB5THT

Paul Matthews
 

Thank you to everyone for the information!

73 Paul

Albert Crespo
 

The USA service center is very efficient Repaired unit in less then a week after receiving it.



On Feb 7, 2020, at 11:15 PM, Paul Matthews <kb4gyt@...> wrote:

Hello:

I have an Elecraft K3 that needs repair and I am wondering if anyone has sent their rig in recently?
If so, what was the turnaround time and your experience?
Any info will be appreciated.

73 Paul 

epalmer@...
 

Three weeks for mine for repair/modifications. Just got it back today.

Ed N0EHQ
 

On Fri, 7 Feb 2020 18:33:53 -0500, "K1dj via Groups.Io" <k1dj@...> wrote:

Mine came back in 4-5 weeks.
Rich, K1DJ
 
 
 
On Feb 7, 2020, at 6:12 PM, Paul Matthews <kb4gyt@...> wrote:
 
Hello:

I have an Elecraft K3 that needs repair and I am wondering if anyone has sent their rig in recently?
If so, what was the turnaround time and your experience?
Any info will be appreciated.

73 Paul