Re: Kudos to Parts Department/Customer Service

Stan Sychev <k6wg@...>


Guys @ Elecraft do great job on support!

73! Stan, K6WG

On Thu, 6/28/18, Paula <pmuscian@...> wrote:

Subject: [Elecraft-K3] Kudos to Parts Department/Customer Service
Date: Thursday, June 28, 2018, 2:41 PM

This past Monday I noticed the RF
control knob for my main K3 receiver was loose. My
investigation revealed the knob was cracked. I emailed the
Elecraft Parts Department to obtain a replacement knob.
Elecraft emailed me back that it was posting replacements to
me free of charge.

Today the knobs arrived in the mail. Not only do I have 2
replacements for the smaller knobs, I have a set of the
larger ones as well "just in case."

Many thanks to Elecraft for great support and service! I
have 4 pieces of Elecraft gear in regular service, and the
excellent support is a big reason why.

73 Paula k9ir

Join to automatically receive all group messages.