On occasion a QSO will fail to log. Unsure why it happens. A manual log of the Q would be needed. It usually only fails once and works near flawlessly after. (at least in my experience) The RR73 was confirming the contact Nice capture BTW.
+ Are you anti-malware applications configured to consider each of your amateur radio applications to be "safe" -- including each of your DXLab applications and applications like JTAlert?