+ AA6YQ comments below
Call sign, band, and mode all match the specified QSO. I am at a loss to find a cause for the error.
+ So that I can see what's going on, please do the following:
1. place your log file (probably KC1BMD.mdb) in a zip archive
2. place the file eQSLInbox.txt (from your DXKeeper folder) in the zip archive you created in step 1
3. attach the zip archive created in step 1 to an email message that specifies the callsign, band, mode, date, and time of the QSO in question
4. send the email message to me via
aa6yq (at) ambersoft.com