Sorry. Wrong person. In the original message, it was noted:
Qso was over 20 minutes long.
Qso partner logged wso end time.
Result us wso partner's wso time and poster wso time was greater than 30 minutes [42 minutes]
So lotw does not match.
So, I asked if he changed his qso start time to be within 30 mins of partners end time.
The logic was this would get an lotw match...