Lost in Customs?

DJ4MU
 

My µBitX was ordered on 12/10/17 , shipped on 12/15/17 Tracking claims it arrived in Germany 12/20/17 and went to customs on 01/02/18 no sign or trackability since. DeutschePost (not DHL) claims there's nothing they can do until they get the new ID from customs, customs claim there's nothing they can track at all. Any suggestions what i can do? Anyone experienced similar with german customs? Do you think there's still hope it will arrive?

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